Desktop Support Manager

NARENDER PUNNA

Abu Dhabi, UAE

Telephone:+971-********* (UAE) /+91-994*-***-*** (India)

E-mail: ***********@*****.*** **********@*****.*** Skype: nandhu2601

LinkedInhttps://www.linkedin.com/in/narender-punna-800a672b/

Seeking an opportunity in the Information Technology domain to contribute & outshine in providing dynamic leadership &technical solutions and maximize organizational growth

SUMMARY

SKILL SET

Maintenance application

Server Installations

IT Maintenance

Desktop Support

Automate administration

Server Administration

Technical Support

Data Backup Solutions

Hardware &Software acquisition

System Analysis & Design

Network Troubleshooting

Team Management

Client Relationship Management

Production Support & Enhancements

Crimping of straight and Cross cable.

Technology-driven and resourceful Professional with 6+ years of experience in Technical Support and System Administration for Car Parking Systems including Installing, Configuring, Troubleshooting SQL Server 2008 / 2012R2, Switches

Certified with Car Park Manager Training Certificate (Basic and Advanced); currently working as a SYSTEM ADMINISTRATOR in Abu Dhabi International Airport with Mawgif parking company.

Strong knowledge of Remote Support tools (Dameware Desktop), Microsoft Windows XP and Microsoft Office XP Professional

Effective team-working and multi-tasking skills to handle critical network issues, and responsive to the needs of customers for various maintenance and equipment malfunctions

Demonstrated strengths in troubleshooting root cause analysis, resolving complex technical problems, utilizing advanced tools and resolution procedures, isolating product defects, and providing product enhancement opportunities

Capable of handling multiple activities simultaneously and meet deadlines under pressure

A particular desire to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies

Widely shown flexibility, quick learner, proactive attitude and an amazing team player with leadership skills

GLOBAL EXPOSURE

Currently working in Abu Dhabi, UAE

Efficiently interacting with clients, onshore and offshore teams for better execution of projects and to ensure smooth functioning of the projects

TECHNICAL COMPETENCIES

Operating Systems

Windows XP, 7, 8,10

Servers

SQL Server 2008 / 2012R2

Microsoft Office

(Word, Excel, PowerPoint), Outlook Express

Remote Support Tools

Dame ware Desktop, Remote Connection

WORK EXPERIENCE

SYSTEM ADMIN (Abu Dhabi International Airport) Mar 2015 – Present

National Parking Company (MAWGIF), Abu Dhabi, UAE

Key Result Areas:

Perform installations of the SKIDATA pay station, car parking software at the Abu Dhabi International Airport and server at project sites

Provide hardware and software support for SKIDATA car parking version 25 in the car parking area

Configure coders, feeders, scanners and APM machines

Identify and troubleshoot network server issues ranging from the car park server to car park systems

Schedule and prioritize SQL Server maintenance activities on Window 2003 / 2008, Skidata car parking versions18, 20 and 25

Analyze and fix SKIDATA hardware issues

Undertake maintenance of the Data Administration Unit, APM, LPRS machines Indect and parking guidance server

Provide training to end-users

PBX IP intercom configuration and Installations.

LAN/WAN, Active directory, DHCP and DNS

VMWARE ESXI 6.0 and 6.5 INSTALLATIONS AND CONFIGURATIONS.

Service Engineer (Rajiv Gandhi International Airport) Sep 2011 – Mar 2015

Skidata India Pvt. Ltd., Hyderabad, India

Key Result Areas:

Provided hardware and network upgrade and support

Installed and configured Servers and hardware/networking equipment

Monitored systems and network performance and usage

Ensured regular maintenance of hardware equipment

Interacted with Systems Administrator to plan and optimize systems infrastructure

Installation, configuration and troubleshooting of Printer and Scanner.

Installation, configuration, up gradation and troubleshooting of Anti-Virus Software.

EDUCATION

Bachelor of Technology (Electronics and Communication Engineering) from NallaMalla Reddy Engineering College, India (Affiliated to Jawaharlal Nehru Technological University, Hyderabad, Oct 2004 – Nov 2010

CERTIFICATIONS

SKIDATA-related:

Car Park Manager Training Certificate (Basic and Advanced)

Car Park Operator Training Certificate (Basic and Advanced)

LANGUAGE

Fluent in English Regional: Telugu

AVAILABILITY

30-day notice period with current employer

LICENSE

Have International Driving license issued by UAE (Abu Dhabi).

Contact this candidate