IT Engineer, System Administrator, Technical Support, IT Officer
Resume:
Haisam
Sham
Doha, Qatar
**********@*******.***
https://www.linkedin.com/in/haisamsham
I have 7 years of International work experience in Information Technology. Currently, I am seeking a suitable position where I can utilize my skills and gain an international standard of the same. I can prove myself as a strong and effective contributor to the organization with a strong drive to achieve my professional and personal goals. Skills
• IT Technical Support
• System and Network Administration
• IT Infrastructure and Security
• IT Systems and Network Troubleshooting
• IT Helpdesk
• Service Desk Administration
Education
2009 – 2013
Bachelor’s Degree in Computer Science and Engineering Anna University, India
CGPA – 7.29, Classification – First Class
Certifications
Certified Information Systems Security Professional (CISSP) Review on 1 Nov 2020
Microsoft Certified Azure Fundamentals - AZ 900 (Certification No.: H483-5585) on 3 August 2020
Certified Network Security Specialist (CNSS, Certificate No.: 18179913) from International Cyber Security Institute, UK on 16 May 2020
ITIL Foundation Certificate in IT Service Management (Certificate No.: GR750479262HS) on 12 October 2018
Acronis Certified Engineer – Backup and Recovery on 27 February 2018
Certified SonicWALL Security Administrator (CSSA, ID: 85F4-DBFE-A33C-4C7B) on 24 August 2016
Microsoft Certified Technology Specialist (MCTS, Certification No.: E571-4100) on 31 January 2014
Cisco Certified Network Associate (CCNA, Cisco ID: CSC012542477) on 27 December 2013 Technical Skills
Operating Systems : Windows 7/8/10, Windows Server 2012/2016/2019 R2, Mac Expertise : LAN/WAN, VLAN, Server, Group Policy, Routers and Switches, Active Directory, DNS, DHCP, Firewall, VPN, File Server, Virtual Server, Antivirus Security Center, UPS, Endpoint Security, POS, Access Points, Load Balancer, Wireless Solutions, VMware, Hyper-V, Backup Jobs, Windows Failover Clustering, Disaster Recovery Storage Devices : SAN, NAS, SSD, Tape Library
Email Exchange Server : Google Workspace (G Suite), Microsoft 365 Packages : Microsoft Office 2013/2016/2019 Professional Phone System : Alcatel, Avaya, Cisco, Panasonic
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Work Experience
NOV 2018 – TO DATE
IT Engineer / Loyalty Business Development & Investment Holding, Doha, Qatar
• Work closely with the IT Manager to ensure IT system’s security and network efficiency.
• Design and implement IT Infrastructure for the projects.
• Provide technical support and remote support for all end users.
• Support on email accounts, user accounts, shared folders and permissions based on company policies.
• Configure Windows Servers, centralized Software and performing all tasks related to it.
• Help and support on Cloud computing technologies.
• Installation and troubleshoot on hardware, software, and networking.
• Regular check on all IT appliances, updates, firmware, storages, and network devices.
• Support on Attendance System, Microsoft Azure, Intune, OneDrive, Teams, Exchange, and SharePoint.
• Assist in troubleshooting end user facing issues including ERP Systems - SAP, Citrix, and Focus.
• Configure Desktops, Laptops, POS, Printers, Emails, and Antivirus with Security as prime objective.
• Implement Routers, Firewalls, Switches, Servers, VMs, NAS, SAN, UPS, and Backups.
• Installation of Hyper-V, VMware, Access Controls, CCTV Cameras, Biometric Systems.
• Assist on IT procurement and maintain record of all Fixed Assets.
• Responsible for Veeam and Veritas backup jobs of User Data, Servers and VMs.
• Provide training for the employees for new systems.
• Administer IT help desk and handle service requests.
• Coordinate with vendors and other IT personnel for problem resolutions. NOV 2015 – OCT 2018
IT Engineer / Batec Contracting and Trading, Doha, Qatar
• Supervise IT systems and operations of the company.
• Provide technical support to clients/users and remote support.
• Monitor and manage IT infrastructures such as servers, networks, workstations, laptops, printers.
• Configure telephones, CCTV cameras, access controls, wireless systems, printers etc.
• Perform Acronis backup jobs for user data, VMware and Virtual Machines.
• Manage Email exchange server – Office 365 Admin Center
• Set up domain controllers, active directory, and manage server roles.
• Set up computers, laptops, user accounts, policies, shared folders and permissions.
• Monitor Kaspersky Security Center and Endpoint Security Software for spam and virus protection.
• Assist on troubleshooting ERP, Primavera, Oracle, Microsoft Azure and SharePoint.
• Repair and fix hardware/software problems.
• Fixed assets management and Inventory control.
• Company’s website administration.
MAY 2014 – NOV 2015
IT Officer / Urbacon Trading and Contracting, Doha, Qatar
• First and second line technical support for end users.
• Configure servers, router, switches, access point, NAS, SAN and all network appliances.
• Manage backup and recovery solutions for server and client desktops.
• Administration of client end software installations and shared folders.
• Manage the hardware machines such as computers, laptops, printers, scanners, and plotters.
• Install and manage complex desktop management software. This includes antivirus, spam filtering, asset management, backup system and desktop maintenance.
• Configure and install computer software packages, software upgrade, Desktop Support, Operating System updates and maintenance.
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Personal Skills
Proven abilities in IT Systems and Infrastructure management.
Strong coordination, organization, teaming, and communication abilities.
Enthusiastic, dedication to work and quick learning.
Strong work ethics, positive and professional attitude.
Ability to build and maintain effective working relationships.
Ability to work within a team.
Achievements
Completed Network Security Associate courses - NSE 1 and NSE 2 from Fortinet NSE Institute during July 2020
Secured level B1 in Business English Certification conducted by the University of Cambridge ESOL Examinations.
Completed workshop on “Installation, Configuration and Administration of Windows, Linux and Networking” conducted by the Council of Technical Education and Training of Precision Infomatic (M) Pvt. Ltd.
Attended Microsoft Azure training conducted by IT Camp, Microsoft Qatar.
IELTS General overall band score 7 (Listening 7.5, Reading 6.5, Writing 7.0, Speaking 7.0) Personal Details
Date of Birth 23-01-1991
Sex Male
Marital Status Single
Nationality India
Driving License Qatar, India
Declaration
I hereby assure that the above information furnished by me is true and correct to the best of my knowledge. I hope that the above-mentioned particulars will meet your requirements and if given a chance to prove myself, I assure you that I will do the best to fulfill company’s adjectives.
*References available on requests.
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