Logistics

MONTRAL GIVANS

Houston TX, ***** 713-***-****

********@*****.*** https://www.linkedin.com/in/montral-givans-13505623/ PROFESSIONAL SUMMARY

Logistics Coordinator offering 14+ years of experience derived through service in the private business sector and the U.S. Navy. Proven ability to coordinate complex supply movements, meet deadlines for worldwide deliveries, and direct personnel teams. Excellent track record for occupational safety; evidenced by extensive experience assembling, transporting, storing, and loading equipment and materials with zero incidents. Directed teams of up to 15 personnel while meeting critical deadlines and managed risk while accounting for over $100M in supplies and equipment.

• Supervisor

• Group Coordinator Lead

• Customer Service

• Team Leader

• Quality Assurance

• Material Handling

• Import / Export Operations

• Shipping & Receiving

• Logistical Database Systems

• Records Management & Auditing

• Scheduling & Coordination

• Forklift Operator

PROFESSIONAL EXPERIENCE

DHL, Houston TX

2020-Current

• Maintain customer records, including claims and returns, by updating account information

• Track and trace shipments and provide data to internal and external parties as appropriate

• Coordinate special customer requests with the transportation and operations departments, expediting orders as necessary

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve problems; expediting correction or adjustment; following up to ensure resolution

• Effectively interface with service providers in identifying, and resolving issues and concerns

• Prepare product or service reports by collecting and analyzing customer information, follow up with other departments to ensure service standards are met

• Act as a liaison between operations and the customer, in administration of accounts and between the office and customer regarding credit charges

• Responsible for the reporting of KPI’s as agreed upon to evaluate the effectiveness of both the operation and department

• Oversee all paperwork associated with orders and maintain the corresponding files

• Maintain a current procedure book for the customer service jobs and functions

• Effectively correspond with customers as required

• Prepare reports as required for task analysis as required

• Loading & Unloading

Logistics Coordinator Supervisor, Schlumberger - Sugarland, TX 2017 - 2020

• Executed all required field moves to and from well sites including material(sand), equipment and chemicals

• Communicated with all field operations for accurate delivery times for required materials and equipment

• Maintained an accurate shipping sheet for all deliveries for back up information

• Utilized SAP tracking

• Audited customer invoices for accurate information

• Quest Certified in various programs

• Provided training for two logistics technicians

• Closing shipping reports

Terminal Lead / Shipping & Receiving, Gulfstream Marine - Houston, TX 2012 - 2017

• Provided direct customer service; received customer /vessel information, uploaded information into database, and drafted documents/files for billing

• Entered vessel information and forwarded to traffic clerks

• Sent order information to delivery drivers ensuring orders are matched to STMS database

• Trained and directed 8 employees in usage of STMS database

• Served as Import/Export Specialist and conducted shipping and receiving operations Aerotek - Bremerton, WA

2010 - 2012

• Traveled to locations in Keyport, WA and Hawthorne, NV; maintained inventory of classified government assets valued in excess of $100M

• Coordinated the movement of inventory throughout the warehouse and bunkers

• Conducted Daily inventory checks

• Disposal of expired material

• Auditing of inventory labels and descriptions

Aviation Ordanceman, United States Navy - Multiple locations 2006 - 2010

• Contributed to fleet sentencing more than 2.5M pounds of ammunition and ordinance for post deployment offload; efforts resulted in packaging over 1200 lifts with zero discrepancies or safety incidents

• Performed assembly of aviation ordinance, supervised a team up to 15 junior personnel, and conducted quality assurance inspections of assemblies prior to storage/loading

• Instrumental in the preparation of 87 compartments including 28 magazines for inspection

• Led 15 junior sailors in the preparation and preservation of over 10,000 square feet of operating space

• 3m and safety qualifications / coordination of safely removing and disposal of Hazmat

• Served as Line Handler; trained and directed 5 sailors in line handling safety and procedures; contributed to safe completion of six sea details and four underway replenishments EDUCATION

Currently Earning Associate of Business Management (projected spring 2021)

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