Customer Service

Kassandra

Turcios

H - E - B P a r t n e r

713-***-****

A B O U T M E

******************@*****.***

***** ****** ***** **** **

Determined and experienced

customer service

representative seeking

opportunity for growth and

development.

Seven years in the retail and

hospitality industries helping

customers and training and

developing others to excel in their jobs

and wanting to use that experience to

be a valuable asset to your company.

Humble, TX, USA

Skype: 713-***-****

https://zoom.us/j/837-***-****

S K I L L S

E D U C A T I O N

Dental Hygiene Program

Lone Star College

2019-Present

College - Basics

Houston Community College

2015-2018

High School Diploma

Alief Elsik High School

2011-2015

E X P E R I E N C E

Cust Serv Rep-In Store Shopper

H-E-B Grocery Co./H-E-B Kingwood Market #2 - Northpark/Sep 2019 - Current Provide a fast and excellent shopping experience for customers by doing the shopping for them and loading them up to their vehicles.

• Order selecting and delegate tasks to H-E-B Personal Shoppers

• I take inbound calls and answer questions regarding customers orders

• I perform in a fast-paced work environment which requires detailed work and precision

Scanner/Perishable Specialist

H-E-B Grocery Co./Joe V’s Smart Shop #8 – Aldine Westfield/May 2019 - Sep 2019 Responsible for the training and development of new-hire scanners and for store recovery of high-volume areas such as market and produce. Responsible for defusing customer conflict and addressing customer concerns in the absence of managers.

• Provides excellent customer service

• Trains and develops new hires on position SOPs

• High efficiency scanner with an average of 37 IPM (Items Per Minute) Scanner/Cashier

H-E-B Grocery Co./Joe V’s Smart Shop #6 – W. Bellfort/Nov 2015 - May 2019 Provide a hospitable shopping experience for the customers. Scan and bag customer groceries in a fast and efficient manner. Cross-trained in other areas of store.

• Provide excellent customer service

• Provide English-Spanish translation for customers

• Assist market in the inventory flow process of product K T

T

Spanish – Read and Write

9 / 10

Microsoft Office

8 / 10

Organization Skills

9 / 10

Communication

10 / 10

Time Management

8 / 10

Contact this candidate