Jessica A. Yacko

***** ****** *****

North Huntingdon, PA 15642

adjztw@r.postjobfree.com

724-***-****

Dear Sir/Madam,

After ten years of hard work and dedication to cultivating a blend of unique skills through practical experience and scholarly endeavors, I am excited for the opportunity to add value to an organization through a role involving business management and leadership. I am searching for a company capable of utilizing my potential and providing an environment conducive to supporting professional growth. I pursued a Bachelor’s degree in management to build upon my natural talents providing exceptional customer service as a leader, and professional experience managing a team, with the desire to fulfill a management position within a dispensary. I am relentless in my pursuit of actualizing this dream.

I will be entering the professional workforce with a history of successful and diverse prior work experience in manufacturing, pharmacy operations, retail, and health care. Over the course of eight years in management/team lead roles, I was able to develop a strong work ethic, refine my leadership skills, and develop strategies to ensure the success of team efforts to achieve specific objectives. My experience as a manager helped me learn how to identify inefficiencies or flaws in process design, elicit input from process stakeholders in order to identify blind spots and garner support for redesign, discover tactics for resolving conflicts, and organize a team to effectively achieve company goals. The development of these skills, along with the continuation of my education, allowed me to become successful in my role as a key contributor to my teams.

I am looking forward to discussing the inimitable value I have to offer as an emerging leader in cannabis dispensary management.

Sincerely,

Jessica Yacko

Jessica A. Yacko

B.S. Management

724-***-**** adjztw@r.postjobfree.com

Career Objective: To utilize my degree in business management, combined with an extensive and diverse work history, as a key leader within an organization that will provide an environment conducive to my professional growth. I am seeking the opportunity to become an integral part of leading and coaching a team to success.

Work Experience

June 2020- Present Cresco Labs

Wellness Advisor Pittsburgh, PA

● Guiding patients through their treatment journey by addressing product questions and concerns

● Compliance with all DHO regulations

● Verifying product deliveries and inventory handling

● Utilizing MJ platform to fulfill orders and complete transactions

● Fielding patient calls through Microsoft Teams

● Assisting in any deficient area of the dispensary as necessitated by business May 2012-March 2015 Arby’s

Shift Manager Greensburg, PA

● Organized and led a team to achieve the business’ short and long-term objectives

● Delegated daily tasks to employees

● Promoted company objectives through incentivizing and motivational tactics

● Assessed flaws in process design and implemented improvements

● Ensured adherence to company policies and standards March 2017-May 2019 Giant Eagle

Pharmacy Technician Penn Township, PA

● Completed three main technician positions within a team; prescription drop-off and pick-up, production line responsibilities, and insurance claims processing

● Utilized EPS (enterprise pharmacy system) to complete tasks as prioritized by the dashboard

● “Quality champion”- collaborating with the pharmacist weekly to discuss quality concerns and construct a “huddle” to address issues/present solutions to the team

● Conducted professional communications via phone to physician’s offices, hospitals, and insurance companies

June 2019- March 2020 Chili’s

Server Greensburg, PA

● Ensured customer satisfaction consistent with the brand

● Assisted team members through team service objectives

● Provided exceptional service to retain loyal customers June 2016- February 2017 Xodus Medical

Assembler New Kensington, PA

● Assembled medical devices through teamwork efforts

● Packaged products in labelled boxes for shipment

● Operated heavy machinery to condense products for shipment Education

University of Pittsburgh

Bachelor of Science, Management

Graduated: April 2020

Relevant coursework:

Organizational Behavior, Business Economics, Strategic Management, Operations Management, Human Resource Management,

Management Science, Managerial Accounting,

Business Calculus, Healthcare Management

Westmoreland County Community College

Attended from: 2017-2018

Norwin High School

Graduated: 2012

Skills

Highly skilled in managing teams to achieve company objectives efficiently, as demonstrated in my experience at Arby’s as a shift manager

Highly proficient at continual evaluation of business processes and devising methods of improvement, a skill I have exercised throughout my work history Exceptional ability to anticipate and prevent conflicts, as well as finding the best resolution to the problem, a skill I have continued to develop throughout my work history References

Available upon request

Contact this candidate