Manager Assistant
Resume:
L i n d o k u h l e M a r y - B e n i g n a M a k h a n y a
CONTACT INFO
Phone:
E-mail:
adjztl@r.postjobfree.com
Residential Area:
Johannesburg
PERSONAL INFO
Nationality
South African
Date of Birth
07 March 1983
Languages
English
Notice Period
Immediate
Personal Summary
I have over 9years experience in Customer Service, accounts and technical background. Multi-skilled, fully bilingual, detail-oriented and highly organised with the goal to continue learning and developing my expertise for future roles. I am looking for a new challenge, to broaden my horizons and to gain a new skill set, all of which I see the potential for in your organization. Education and Training
Corporate Govenance Chartered Secretary- 2020-
2021
Institute of Chartered Secretaries and Administrators Passed: Corporate Law, Strategic Management,
Pending to complete: Company Secretarial Practice, Applied Governance, Risk and Management, and
Finance for Decision- Making
CSSA Professional Advanced Governance and
Administration NQF7- Completed 2019
University of Witswatersrand
Financial Accounting 1, Communication, Economics,
Commercial Law and Governance, Information
Systems, Taxation, Management Principles,
Advanced Commercial Law, Financial Accounting 2,
Managing Information Systems, Financial Accounting 3, Management Accounting
Grade 12- 2000
Mthwalume High School
Mathematics, Accounting, Economics, Business
Economics, English, isiZulu, Afrikaans
Audit Excel
•Basic, Intermediate and Advanced Excel Training
Cornerstone HR
•Call Centre Certificate- Inbound, Outbound,
Computer Training
InterActive Technologies
•Contact Centre Support
•Customer Service Management
Esselenpark School of Rail
•Train Assistant duties Certificate
Nedbank Move Up Courses
•Receptionist Basics
•Improve communication skills
•Help desk Assistant
•Data Capturer
•Call Centre Operator
•ATM assistant
Work Experience
Customer Service Agent Transnet National Ports Authority May 2014- October 2020
• Assisted 60+ customers per day with their
import and export Cargo Dues queries and resolving them both telephonically and emails, complimented by clients, management and co-workers for excellent service.
• Provided external clients with updated and correct information needed to complete orders.
• Capturing customer data on the system.
• Assisted customers with the usage of the E-commerce online submission of Cargo Dues, quotations, praised by management for outstanding service.
• Documented all call information according to the standard operating procedures.
• Maintained liason with other departments for query resolution within agreed SLA
• Administration of cargo dues new accounts and Order to cash registration packs.
Assistant Transnet Freight Rail
September 2011 – April 2014
Call Centre Agent Edcon Financial Services
July 2007 - August 2011
• Assisted Edcon retail stores customers with their account queries and complaints, complimented by
management for excellent customer service.
• Verified 40+ new applications per hour, praised by management for excellent performance.
• Perfomed affordability, credit and other checks
for new accounts applications.
• Provided stores with updated account information.
• Allocated payments and activated suspended accounts.
• Provided customers with product and services information Receptionist Ethekwini Business Solutions
February 2004- August 2004
• Arranged meetings and appointments
• Minutes taking
• Front desk duties
• Welcomes guests
• Kept the reception area neat and tidy
• Filling, Faxing, Printing and Scanning documents
• Ordering office supplies
Skills
• Meeting customer expectations
• Data Capturer
• Administration duties
• Typing
• Problem solving
• Telephone etiquette
• Microsoft Office( Word, Excel, Outlook, PowerPoint)
• Quality Oriented
• Customer-Oriented
• Build customer loyalty
3 P a g e L i n d o M a k h a n y a
References
Mr Jacob Dikgomo
Transnet National Ports Authority
Line Manager
adjztl@r.postjobfree.com
Ms Ndubulu Ndlovu
Transnet National Ports Authority
Senior Accounts Manager
adjztl@r.postjobfree.com
Ms Emma Gwala
Transnet National Ports Authority
Quality Assurance Specialist
Ms. Sunera Maharaj
Edcon Financial Services
Line Manager
Mr Andrew Ahir
Transnet Freight Rail
Section Manager
Mr Nad Govender
EThekwini Business Solutions
Director
Contact this candidate