Desktop Support Service
Resume:
Kari L Olmstead
****.*********@*****.***
CAREER SUMMARY
Over 17 years of professional experience as an IT professional with strong service delivery expertise focused on delivering solutions to customer needs, capable of quickly adapting to changes in the technology environments, flexible and a committed individual with good communication skills. Hands-on design, Implementation and support expertise in Microsoft Operating Systems, Exchange, Lync, Active Directory, Email Security, Email archiving, Mobile Device Management just to name a few of the skills that I am proficient in. I employ best practices, root cause analysis, workarounds, provide subject matter expertise and understand how to leverage and integrate Microsoft technologies. Possess an excellent track record in IT service delivery for global customers, collaborating with IT professionals and team members to build a stronger understanding of the requirements and possible areas of improvements which adds value to IT Professionals.
PROFESSIONAL EXPERIENCE
Cayuga Medical Center May 2017 – January 2019
Ithaca, NY
IT Help Desk
Responsible for first level software and hardware support.
Diagnoses and resolves problems using documented procedures and checklists in the performance of most responsibilities.
Enters call data into a tracking system
Escalates problems to higher level technical support professionals when necessary.
Assist in the resolution of application, hardware and software problems.
Install, Configure and support workstations including PC peripheral equipment and printers.
Administer and support all Microsoft Windows OS – 95. 98, 2000, 2003, XP, 2007,2008, 2010
Computer Task Group (CTG), Corning NY
Feb 2012 - August 2017
Corning Incorporated – CSM, IDM, Erwin
June 2008 - August 2010
Desktop Support Technician
Configure, install and support computer work stations including: peripheral equipment, modems, and printers
Install and support standard network software on the PC’s
Support LAN – Routers, Switches
Manage User Accounts (Active Directory) and System Security LAN
Trouble-shoot technology-related problems at the end-user level
Effectively provide customer support on network applications issues
Administer and support all Microsoft Windows OS – 95. 98, 2000, XP
Gas Field Specialist Inc.
April 2011 - Feb 2012
Horseheads NY
IT Desktop Support
Configured, installed and supported computer work stations including: peripherals, modems, printers
Install and support standard network software on the PC’s
Support LAN – Server’s, Routers, Switches
Manage User Accounts (Active Directory) and System Security LAN
Administer and support all Microsoft Windows OS – 95. 98, 2000, XP
Install and supported company vehicle tracking devices
Trouble-shoot technology-related problems at the end-user level
Effectively provide customer support on network applications issues
Administer and support all Microsoft OS – MS 95,2007, XP
CyberDark Computing, Elmira NY
Aug 2003 – June 2008
Computer Technician
Build and Repair desktops, Laptops, all hardware peripherals, printers supported and repair networks in home and office’s
Customer Service and Sales also standard computer training
EDUCATION
Corning Community College
Associates
Computer Repair Technology
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