Robert W. Lancaster

MULTI-FACETED IT SOLUTIONS ARCHITECT and TECHNOLOGY MANAGEMENT LEADER

**** ******** **** **., **********, FL 33671 adjzm4@r.postjobfree.com 813-***-****

Organized Quality-Focused Solutions-Oriented Result-Driven Reliable Adaptable

Accomplished Well-Qualified Professional with 20-Years’ Industry Expertise

Collaborative, Cross-Functional Technology Specialist with outstanding technical, analytical, and complex problem-solving skills combined with visionary leadership and astute project management. Able to successfully balance multiple

and ever-changing priorities within fast-paced, schedule-driven environments. Highly motivated to bring forth innovative

and cutting-edge solutions to advance company growth. Eager to excel via superior performance in a challenging role.

Profile of Key Qualifications

IT Management / Project Management

Strategic and Tactical Planning

Effective Issue Resolution

Customer Service and Support

Personnel Management / Team Leadership

Workflow Management / Data Tracking

Process Improvement and Implementation

System Maintenance and Administration

Articulate Communicator

Excellent Interpersonal Skills

Strong Attention to Detail

Stellar Time Management

Technical Proficiency in: Microsoft Office Norton Utilities McAfee Virus Scan Windows OS

Motherboards Processors Video/Sound/Network Cards Optical/Disk Drives Memory Installation

Areas of Applied Experience and Specialized Expertise:

Networking Operations, Routing, and Connectivity:

Cisco LAN / WAN, Cisco Works Server Updates,

Hardware / Software / Component Development

Network and Data Security / Solutions Management

Quantitative Analysis / Vulnerability Assessment

Application Management / Installation / Migration Configuration / Programming / Commissioning / Upgrades

System and Network Design, Testing, and Integration

Troubleshooting / Infrastructure Management

Performance Monitoring / Network Consultation

Career Highlights

Hands-on leader and IT solutions development expert to lead, motivate, and coordinate technical teams and projects.

oGarnered extensive network engineering skills across network architectures, technologies, and management systems with ability to quickly adapt to emerging technologies and standards while managing diverse projects.

oDeveloped hands-on experience leading full-cycle system development efforts, from requirement definition to testing and support. Cultivated exceptional talent in providing creative and effective network system services.

Strong technical and business acumen to plan, coordinate, supervise, and monitor IT-related activities, including driving technology implementations and upgrades under demanding schedules.

oEffectively performed in competitive team-oriented culture via solid multitasking, organization, and time management.

oWorked closely with clients to identify issues, solve problems, and make improvements for sustainable business value.

Skilled relationship-builder to foster mutually beneficial partnerships with people of diverse socio-cultural backgrounds.

oResponsibly led, coordinated, and trained cross-functional teams to provide and execute innovative technical solutions.

oEstablished strong professional relations across all organizational levels, including vendors and management leaders. Clearly communicated to solicit cooperation and cross-functional collaboration in resolving problems.

Demonstrated stellar performance of proven excellence as evidenced by successful company / client goal achievement.

oEnhanced productivity by successfully driving operational efficiencies with precision focus and detailed accuracy.

oAccomplished many simultaneous large-scale projects with successful on-time delivery within scope and budget.

oAdeptly leveraged resources to build ATX K6 2/2000 and ATX AMD Athlon computer systems. Installed AMD Processors, video/sound cards, and memory. Loaded operating systems, including broad variety of Windows versions.

oMaintained strategic roadmap for application/systems development. Prioritized for optimum flow with minimal conflicts.

Robert W. Lancaster Professional Experience

Independent Contractor, Various Contract Positions – Tampa / Clearwater Florida 2012 - Present

Expertly install and repair broad range of network communications systems in adherence to company standards, from broadband connection point, to local device locations, at various client sites.

Display keen knowledge and technical skills to safely perform new connections/re-connections/disconnects, upgrades, outlet installations/relocations, as well as interior/exterior wiring.

Demonstrate sharp attention to detail to monitor/repair systems, maintain proper signal levels, terminate unused ports, etc.

Utilize testing equipment for parity, voltage, and connectivity measurements. Carefully repair/replace device components.

Deliver stellar customer service by driving training efforts to ensure client knowledge regarding use of equipment.

Secure contracts with multiple agencies to complete diverse array of project-related tasks for various companies:

HCA Hospital: Talentburst (05/2019-Present); Resource Solutions Group, Inc. (02/2018-09/2018, 01/2016-09/2017)

I-Mobile (03/2018-05/2018); Nelson Report (10/2018-03/2019)

oFacilitated replacement of outdated computer systems with installation of updated systems. Skillfully used software tools to re-image computers while managed cabling, cords, printer/scanner installation, networking, and other requirements.

oRetrieved old iPhones and enhanced settings of current iPhones to ensure proper operational apps for staff members.

oImproved Nelson Report box by replacing memory, adding analog/digital card, repairing and repackaging for delivery.

oProvided seamless transfer of agency work from Resource Solution Groups to Talentburst for HCA hospital.

Micros Components / Technical Support – Clearwater, FL (11/2017-02/2018):

oConducted testing of components using multi-meter to ensure proper range specs and continuity of amperage/voltage.

oCreated and improved processes and procedures to effectively troubleshoot technical and end-user issues.

SMX Staffing / Jabil Circuit, Inc. – Clearwater, FL (2012-2016):

oOversaw all testing phases of Cisco routers and switches. Supported proper product assembly, including motherboard replacement. Optimized workflow with efficient process and order facilitation.

oCoordinated with colleagues and management leaders to align targeted objectives with ambitious goal setting.

Help Desk Technician / PC Tech., Verifone (1-Year) – Clearwater, Fl / Mars, LLC (2-Years) – Hudson, FL 2009 - 2012

Provided Tier I/II level technical support for customers, including issues related to dial-up and VPN diagnostics programs.

Delivered world-class customer service while maintained a positive and professional attitude. Promptly assessed and addressed client needs with a solutions-oriented approach for quick resolution.

Performed computer scans to repair and fix bad file sectors. Escalated complex issues to next level support team as needed.

Performed troubleshooting for proper repair of computer hardware, including laptops, motherboards, and monitors. Replaced motherboard chips for Dell, Gateway, IBM, and HP systems according to needs.

Boosted sales efforts by providing knowledgeable computer assistance. Managed process of loading operating systems and conducted testing to maintain smooth working operations of salable laptops/desktops.

Technician, ASI Corp. – Tampa, Florida 2002 - 2008

Constructed computer systems according to customer requests and specifications, including loading operating systems.

Repaired and replaced defective motherboards and other system components and devices.

Provided exceptional phone support, assisting customers knowledgeably with arising technical issues and requests.

Facilitated inventory warehouse operations, pulling and receiving orders and packing for customer shipment accurately.

Education / Certifications

Diploma, Computer Repair, Florida Career Institute – Lakeland, FL

750-Hours Certified Coursework Completion: AC/DC Circuitry and Electricity

Microcomputer Architecture and Concepts Computer Troubleshooting and Repair

Military Service

United States Army National Guard, (12-Years)

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