Manager Training

ALISA DUBAY

210-***-**** ***********@*****.***

SUMMARY

Professional Writer and Corporate Trainer seeking a position with a focus on humanities and the arts.

Effective team builder with a laser focus on customer satisfaction.

Strong communication, interpersonal, and customer service skills – able to work effectively with a broad spectrum of personalities.

Excellent attention to detail – accustomed to preparing and presenting detailed verbal and written reports.

Superb writing abilities – author of twelve published novels and various novellas.

Flexible fast-learner who adapts quickly to new challenges, works well under pressure, and is accustomed to handling multiple tasks in a fast-paced and time-sensitive environment.

Computer skills include Zoom, Wordpress, Microsoft Office (Word, Excel, and PowerPoint), Adobe Acrobat, Canva, PicMonkey, Google Docs, and Classroom. EDUCATION

Honors graduate, Master of Science degree in Business, Our Lady of the Lake University, San Antonio, Texas, GPA 4.0

Summa cum laude graduate, Bachelor of Arts degree in English, Texas A&M University, Kingsville, Texas, GPA 3.9

Professional Development

Certified Life Coach

QuickBooks Pro Certified

Amazon Best Selling Author

EXPERIENCE

LAW OF AWARENESS, LLC., San Antonio, Texas 3/19 – Present CERTIFIED LIFE COACH – Part-time position training and assisting clients with goal-setting, identifying pathways to personal growth, and behavior modification.

Mentor clients to achieve their goals through personal actions and choices allowing for individual control of future plan

Facilitate Group Coaching sessions and conduct individual training.

Design tasks for individual or group accomplishment, set objectives for task accomplishment, evaluate the outcomes of the tasks, and provide progress updates to participants.

GREEN MACHINE REMODELING, San Marcos, Texas 11/18 – Present DIRECTOR OF OPERATIONS – Conduct Human Resource activities and manage office administration for a startup company.

Assist with new business development and manage client accounts.

Manage client billing, records, permits, and company inventory.

Produce payroll and manage personnel files.

ALISA DUBAY PAGE 2

EXPERIENCE (Continued)

CAMP BOW WOW, San Antonio, Texas 1/17 – 11/18

AREA DIRECTOR – Directed human relations activities for 5 facilities and 80 employees.

Project manager for the development and installation of a new Human Resource Platform.

Provided five days of training to new employees on subjects including company policies and procedures, services offered, upselling techniques, and use of the Point of Sale (POS) System.

Created employee Training Modules that incorporated videos, lectures, practical CPR/First Aid labs, and self-paced study materials.

Processed payroll, managed petty cash accounts, prepared bank deposits, tracked expenses, and prepared reports.

ALORICA, Universal City, Texas 5/16 – 1/17

PROGRAM TRAINER – Established and maintained an excellent record of performance training new hires for a call center company with 36 facilities worldwide employing twenty thousand personnel.

Trained new hires on select program criteria, customer service expectations, and company code of conduct.

Assessed new hires’ operational and organizational strengths/weaknesses and then tailored additional training to improve individual performance.

Received company recognition in Initiative and Leadership for superior training program administration.

COMMUNITY INVOLVEMENT

Haven for Hope, Volunteer

Heidi Search Center, Volunteer

Animal Defense League, Volunteer

Samuel Clemens Marching Band Booster Club, Member

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