Engineer Quality

PALLAV H. PATEL

*** *. ***** **** 562-***-****

Placentia, CA 92870 pallav007@yahoo

Summary of Qualifications

25+ years of professional IT experience.

20+ years of strong QA experience.

8+ years of Mortgage and Loan Origination experience.

10+ years of Website testing.

6+ years of Leadership for On and Off Shore QA teams.

Mentor and guide team members.

Implementation of Quality Assurance Processes and Methodology.

Motivated and a fast learner.

HP ALM Quality Center

TECHNICAL EXPERIENCE

Testing Tools: Quality Center ALM

CM Tools: Clear Case and Clear Quest by Rational,

IBM: AS400

O/S: Windows 95, 98, NT, 2000, XP, Vista, 7 and IBM OS400

Windows Tools: Office, MS Project, Visio, and Lotus Notes

Mortgage: 8+ years of Wholesale and Retail Mortgage experience.

Satellite: 5 years of DirecTV Set Top Box

EDUCATION

California State University, Long Beach

ASTQB\ISTQB Certified Tester.

Software Configuration Management at Learning Tree International

Mercury Interactive Training on TestDirector/Quality Center

Rational ClearQuest

Professional Experience

Xavient Digital,

(March 2018 – May 2020)

QA/QE Lead, Wealth Management and Digital Channels. Union Bank

Provide guidance and leadership for a team of 6 off-shore QA resources.

Lead all Wealth QA projects

Provide weekly updated to Senior Leadership

Analysis of project requirements and BRD

Develop QA Project estimations

Develop QA Project Test Plans

Collaborate with Business and Project Managers to resolve gaps in requirements

Manage test artifacts via HP ALM Quality Center

Fluor Corporation, Aliso Viejo CA

(July2015 – November 2017)

Customer Relations Manager

Manage Change Request process.

Analyze and confirm Business changes.

Work with Business to resolve defects.

Facilitate design meetings with Development and Business teams.

Schedule deployments and conduct post production review.

Validity and password changes in SAP Security

Bank of America

(February 2013 – February 2015)

UAT Lead Contractor COE Team

Lead UAT Team to meet release cycle timelines.

Support UAT script execution.

Develop test plans and test scripts for projects and initiatives.

Create, update and distribute planning and execution reports.

Work with QA and SIT partners during project testing cycles.

Actively participate in meeting with LOB, SIT, QA, and Technology.

Kaiser Downey, CA

June 2012 – November 2012

Sr. Test Analysis/UAT Consultant

Develop UAT test cases for new Pharmacy software.

Develop UAT Testing Strategies for Business.

Provide input for process improvement.

Execute QA and UAT test cases.

Review User Stories.

Mentor and Supervise Junior testers

Provide analysis for new and existing User Stories.

Provide local team support on Quality Center.

United Health Group Irvine, CA

(December 2011 – April 2012)

Sr. Test Analysis/UAT Consultant

Perform User Acceptance Testing for a new web based application and rules engine.

Develop UAT Testing Strategies for Business.

Developed test cases for User to execute.

Analyze and review Business process/documents.

Create and maintain folder structure for HPQC project.

Script UAT test cases for Business.

Provide test support during User Acceptance Testing.

Liaison between Business and QA.

Mentor and Supervise Junior testers.

NDS Americas Costa Mesa, CA

(August 2006 – October 2011)

Sr. Test Analysis Engineer

Analyze and review Architecture documents for Change Request.

Analyze System Requirements.

Provide Impact Assessments for upcoming Change Request.

Attend architecture and design meetings.

Work with Developers and Architect to resolve questions from requirement documents.

Create Test Titles and Test Conditions.

Create manually executable test cases for System Test Team.

Mentor and Supervise Junior testers.

Import and maintain test cases in HP Quality Center.

Provide local Administrator support for HP Quality Center.

Provide test support to System Test Team.

Defect tracking using ClearQuest.

Ameriquest Mortgage. Orange, CA

(October 2003 – July 2006)

Software Quality Assurance Lead

Leading a team of 12 QA members, 7 On Site and 5 Off Shore.

Responsible for monthly LOS website production release cycles.

Coordinate and track all QA activities for on On Site and Off Shore.

Review and write test cases and assign QA tasks for each release cycle.

Motivate, encourage, and guide the team to successful release cycles.

Coordinate with the Business and Business Systems Analyst to resolve specification issues.

Work closely with Off Shore development team to ensure project cycles remain on track.

Track and report QA progress to both Director and VP.

Ensure that interim patches are properly applied and tested.

Work closely with deployment and CM team to ensure proper code promotion.

Downey Savings and Loan Newport Beach, CA

(November 2000 – October2003)

Sr. Quality Assurance Engineer

Developed and Implemented QA Strategies.

Execution of manual and automated testing of all Internet Business Group applications.

Create project test plans and test cases for LOS website.

Create test data using Point, PointMan, Genesis 2000, TQS, and Empower.

Project lead for Disaster Recovery testing.

Designed, configured and installed TestDirector.

Administrator of TestDirector.

Configured and installed LoadRunner 6.5 – 7.5.

Designed and executed load tests for Downey Loan Express and Tracker Express.

Worked on DIMES II testing (automated underwriting system).

Gauss/Magellan Software Irvine, CA

(January 1999 – November 2000)

Sr. Quality Assurance Engineer

Tested new modifications and enhancements on the complete line of Magellan software, which includes full regression of all new builds and release versions.

Product testing included the following, SPYVIEW, SPYIMAGE, SPYCS, SPYWEB, and ASCENT3.2 by KOFAX, FAX401, FAXSTAR, QUADRANT FASTFAX, SPYVISION NT, and STAFFVIEW.

Tested platforms include, AS/400, Win98, Win95, NT4.0, WIN 2000, Internet Explorer 4.1, 5.0, Client Access, Pcom, and NetSoft 16, 32 bit.

WinRunner with WEB-ADD IN for Automation.

Assisted tech support in recreating logging and resolving client issues.

Created and maintained test scripts for core functions and defects.

PMI / Delta Dental Cerritos, CA

(October 1997 – January 1999)

Configuration Management Analyst

Created and implemented policies and procedures.

Documented and maintained current procedures.

Tracked and managed all software in development and production using Turnover from Soft Landing Systems.

Turnover Administrator.

PMI / Delta Dental Cerritos, CA

(October 1997 – January 1999)

Quality Assurance Analyst on IBM AS/400

Tested new and modified programs.

Close interaction with programmers and the user population.

Tested user functions and procedures that were newly created or modified by the programming staff.

Trained user on new and modified programs.

Created test plans, scripts and documentation for programs being tested.

Barnes Wholesale Drug Inc Inglewood, CA

(January 1996 – September 1997)

Supervisor of Operations on IBM AS/400

Supervised a staff of two operators.

Managed and maintained daily operations.

Maintained and updated all documentation.

Serviced and maintained hardware.

Assisted users and customers with various technical problems over the phone as well as within the building.

Processed daily, weekly and monthly jobs.

Ordered and applied new PTF’s for the system.

Installed new version of operating system / from VR3.1 to VR3.2.

Ordered and installed all new PC’s and Terminals.

Maintained and updated hubs, patch panel and all associated cabling.

Maintained and inventoried all I.S. equipment.

Managed the installation of New AT&T/Lucent Phone system along with 3 new T1 lines.

Beech Street Irvine, CA

(May 1995 – January 1996)

Operator on IBM A/S400, 320, 300, F80

Trouble shooting systems problems and helping users with various technical problems.

Documented, maintained and performed all AS/400 operations.

Performed EDI transmissions and transactions.

Maintained communications and hardware peripherals for local and remote locations.

Countrywide Funding Corporation Pasadena, CA

(September 1992 – January 1995)

Operator on IBM AS/400, F97’s and F90’s

Trained, assisted and supervised weekend operators.

Monitored consoles on five, on-line systems.

Device connection with Type ll and Twinaxial cable’s.

Installed 5494 controllers, IBM 4028, HP 2, HP 3, and HP 3si printers along with IBM 3196 and 3476 terminals to the AS/400.

Assisted users with various problems over the phone.

Responsible for daily and weekend transmissions on manual and automatic data lines to various banking institutions.

Performed daily and weekend backups of all systems.

Performed batch processing, printing, and distribution of reports.

Implemented new inventory system for tape library.

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