Sandra Gloshen

**** *. ***** ***** ***

Meridian ID 83646

adjzae@r.postjobfree.com

951-***-****

I am a highly skilled telecommunications professional with a positive nature and proven track record of success in the industry. I look forward to supporting a national organization in their pursuit of excellence in the telcom/wireless industry and/or an industry as a Project Manager.

SUMMARY OF QUALIFICATION

10+ years Project Management: Support New Build DAS and LTE Overlay projects, Small Cell for cellular sites; large venues; corp. customers. Requirements, tracking and reports; forecasting; coordination of calls with site acquisition venders and internal stakeholder to keep them in the loop of all work progress.

9+ years ETTC experience: CL/LNS/TW/VZ to include the utilization tools: Sprintvision; Clickit; Apian, ESNAP, EPADD, VFO, GRANITE, CANOPI; Mobius.

8+ years Provisioning experience: LNS/TW, CL, Verizon, ATT, Sprint, ATT Core and ATT Direct: DS1/DS3/ETTCS/Backhaul

8+ years of strong Telecom, voice and data trouble shooting abilities.

3+ years Switch support: DACS work, Pretesting and E2E testing for DS1’s /ETTCS new cell site orders in So Ca.

3+ years LEC access support for access issues for So Ca Cell Sites

4+ years of strong and diverse customer service experience. Able to quickly analyze technical difficulties, isolates the problem areas, and rapidly implements effective solutions.

Highly organized - adepts in balancing multiple projects and personnel within high-pressure environments

and still meeting deadlines.

Wide ranging administrative/training/management skills, includes coordination of service orders, meeting deadlines

for new orders, changes, additions, POR submitting; move orders for various Regions.

Team Leader of Operations Control Center

Supervise Call Center Reps with customer service issues and/or escalations.

Manage dispatch center of 8+ technicians for field service order, installation and trouble resolution.

Computer literate - knowledgeable in Windows; Word, Excel, Microsoft Outlook, Access, Visio, Peoplesoft and Scope-worker.

Excellent interpersonal abilities - relate quickly and easily to a wide range of cultures and business personalities,

Actively listens, seek understanding

PROFESSIONAL EXPERIENCE

Aug 2017 – March 2020

ASC

Contractor for Sprint

Project Management for AK; Idaho; WY; MT and Inland Northwest

Project Manager supporting RSD Team. Technical support, manage various site acquisition teams through workflow task they’ve forecasting of new site builds (NSB); LTE 800/1900; 2.5 and MW technology for cell sites. Takes technical projects from kickoff through end to end completion. Defines project scope and objectives, schedules, project estimates, and status reports. Conducts project meetings and is responsible for project tracking. Ensures adherence to quality standards and reviews project transport deliverables. Manages the integration of vendor tasks and tracks and reviews vendor deliverables. Provides technical and analytical guidance to project team. Recommends and takes action for transport solutions of problems. Job Contribution: Seasoned technical professional. Contributes through proven technical expertise. Has significant department/functional impact. POR (Peoplesoft) submittal of vender quotes for services related to Site Acquisition and Construction.

June 2016 – July 2017

Matrix Resources

Contractor for ATT ASG Building Solutions

Project Management for Midwest

Project Manager supports teams to complete ISE/DAS/Small Cell within allotted timeline and budget. Takes technical projects from kickoff through end to end completion. Defines project scope and objectives, schedules, project estimates, and status reports. Conducts project meetings and is responsible for project tracking. Ensures adherence to quality standards and reviews project transport deliverables. Manages the integration of vendor tasks and tracks and reviews vendor deliverables. Provides technical and analytical guidance to project team. Recommends and acts for transport solutions of problems. Job Contribution: Seasoned technical professional. Contributes through proven technical expertise. Has significant department/functional impact.

Dec 2012 – Dec 2015

Matrix Resources

Contractor for ATT ASG Building Solutions

Project Management for Northern/Southern CA

Project Manager supports teams to complete ISE/DAS/Small Cell within allotted timeline and budget. Takes technical projects from kickoff through end to end completion. Defines project scope and objectives, schedules, project estimates, and status reports. Conducts project meetings and is responsible for project tracking. Ensures adherence to quality standards and reviews project transport deliverables. Manages the integration of vendor tasks and tracks and reviews vendor deliverables. Provides technical and analytical guidance to project team. Recommends and acts for transport solutions of problems. Job Contribution: Seasoned technical professional. Contributes through proven technical expertise. Has significant department/functional impact.

July 2009 – Nov 2012 Kineticom Inc

Contractor for ATT Mobility

Provisioning Anaylist – Lead CPDO

Provisioning Project Manager CPDO

RMR - CO / UT / WY / MT / So. ID

DSW - AZ / NM / PHX

Support and project manage all NSB (New Site Build) cell site, interact with carriers for facilities/quote/cost interface with construction and engineering team. Interface with Provisioning Analyst for all orders for 7 states. Manage Milestone dates for integration dates for all projects. Project manager for DS3 quotes and order. Work National Call List daily, report NCL to management weekly. Attend conference calls weekly for NSB / 1C/Special Event Projects / WIN call. Assist on data integrity cleanup projects.

I was instrumental in the successful launch of ETTC in March 2010 to include assisting in the development of processes in the Rocky Mountain Region. Managing all sites triggers through the NAM account team and interfacing with LEC to kick off sites that were Telco ready for order issuance. Daily interface ETTCS tools that were used daily: ESNAP, Epadd, VFO, Granite/Xng, Interface with test and turn up team to schedule and integrate cell site. Project managed up-speeds and collector pair changes throughout the Rocky Mountain and Desert South West regions.

March 2003 – March 2009 – Vinculums Inc

Contractor for ATT Mobility Wireless Services

Switch Administrator-2006-2009

LEC ACCESS AND TROUBLE SPOC

Network Switch Admin - LCON (local contact) for all So CA T1/DS3 orders for cell sites; assist with access notes or dispatch assistance; local contact for facility issues for all cell site orders; follow up on all missed due date orders. Manage monthly reports for DS1 orders, i.e.: due date missed, access issues, orders jeopardy for facility issues. DACS and cross connects work performed in ProComm for T1’s order for cell site orders; pretest when orders are completed by LEC; open LEC trouble ticket when testing fails, manage monthly LEC maintenance report. Documentation in NTD/CTS (Remedy Ticketing Database).

Provisioning Specialist – 2003-2006

Network Provisioning - process ASR to ATT, Verizon, ATT CORE, ATT DIRECT, ATT LD and ATT LOCAL for various projects.

T1/DS3/Trunking (CORE Network) Coordinate and track all orders until completion of projects.

June 2001 - August 2002 - Allegiance Telecommunications Inc.

Sales Engineer

Ontario, CA

Project Coordinate Business orders for Local Dial Tone and Data Services - Southern CA. Engineer Orders/Training Sales Executives and Agent Managers. Multi-task, Manage Reports and Troubleshoot

November 1998 - June 2001 - Firstworld Communications

Customer Service Representative

Anaheim, CA

Trouble shooting customer problems and questions for voice and data services

Team Leader support for Customer Service Representatives/OCC Technicians

Assist with customer escalation request

Train co-worker in troubleshooting and isolation

Train Call Center Representatives @ Fresno Call Center

Operations Control Center Tech II

Coordinate all So. Ca. Service Orders for Voice and Data for Fielded and Non-Field work orders.

Manage workload for Service Orders for Field Service Technicians and Dispatching Techs

Manage Provisioning Dispatch Database

Compile weekly reports for On-Time service order completion, past due and outstanding orders

for management review on weekly basis

Education and Training

High School Diploma 1978

Associates Degree 1985

LVN Program 1995

Skill Path Seminar - Managing Multiple Projects, Objectives and Deadlines - March 1999

Telecom Support Tools

Procomm Plus – DACS Tool ASE Database PRIM - Actual Tracking Report

NetAnylist – Testing Tool Canopi Ticket Database Granite Systems Network Configuration

Winfiol DS0 testing w/Mapci Nortel DMS 500 Testing Translations

Verizon Wise Repair Direct CLEC Certified Xpercom 3.4 Guru Webxing

Wholesale Sprint Desk Top Manager Direct Interface Order Processing Verizon CSG - CSR /Provisioning

SBC - Tool Bar – CSR/Provisioning CORA/Centurylink ISCS TOOL

ESNAP EPADD VFO –ordering database

Oracle/PeopleSoft POR database SprintVision Database Click-it

American CyberSystems

2400 Meadowbrook Parkway

Duluth, GA 30096

Tel: 770-***-****

www.acsicorp.com

References from Sprint

Shawn Goettsche Laura Bertellotti

Market Manager - Site Development Project Manager Lead

O: 503-***-**** / M: 435-***-**** O: 503-***-****/ M: 425-***-****

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References from ATT

Amitabh Sharma 2012-2015 Barry Locke 2012-2015

Area Manager - Director

714-***-**** – Office 760-***-****- Office

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Jason Day 2016 -2017 Don Davis 2012 - 2017

Area Manager - Area Manager –

Cell 512-***-**** 216-***-****

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