Desktop Support Engineer

Deepak Dhir

H.No- ***, Sector **, Faridabad, ****02

Email: adjz7e@r.postjobfree.com

Phone: +91-931*******

SKILLS

Education: Bachelor in Computer Application from Institute of Advanced Studies in Education University

Certification: Microsoft Certified Professional from STG, Certified in Hardware and Networking from Hartron

Extensive experience in Debugging and Reprogramming Technical Systems

Process Oriented: Handled projects to ensure timely completion of work assigned as per the instruction. Experience Installing and Setting-Up Technical Infrastructure

Analysis: Experience Analysing Information, Examining and Diagnosing

Application Software: Advanced expertise in using MS Office (Word, Excel, and PowerPoint), Tally accounting package- 7.2 & 9.1

Communication Skills: Able to communicate effectively with a wide range of colleagues by carefully listening to needs. Strong presentation skills and confidence demonstrated by experience of delivering presentations to groups

Team Management: Worked as a team to ensure successful completion of projects

Problem Solving: Strengths in the ability to solve problems, analyzing warning signs, identifying the problem, and finding the solution

PROFESSIONAL EXPERIENCE

Senior Networking Hardware Engineer

CDS Computer Services, Faridabad, India 2016 - Present

Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and peripheral equipment

Evaluate and install computer hardware, networking software and operating system software

Operate master consoles to monitor the performance of computer systems and networks and to co-ordinate access and use of computer networks

Provide problem-solving services to network users

Implement data, software and hardware security procedures

Perform routine network start up and close down and maintain control records

Perform data backups and disaster recovery operations

Install, maintain, troubleshoot and upgrade Web-server hardware and software

Set up local area networks and connections to the Internet

Implement network traffic and security monitoring software, and optimize server performance

Modify Web pages, applets and scripts

Respond to requests for help and information from Website visitors and Website designers

Perform Web-server backup and recovery operations

Supervise technical staff

Desktop Support Engineer

NETCOM, Faridabad 2011 – 2016

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced

Consult user guides, technical manuals and other documents to research and implement solutions

Provide advice and training to users in response to identified difficulties

Collect, organize and maintain a problems and solutions log for use by other technical support analysts

Participate in the redesign of applications and other software

Supervise other technical support workers in this group

Provide business systems, network and Internet support to users in response to identified difficulties

Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Desktop Support Engineer

Parth Technical Services (Wipro & LG Authorized Service Centre) 2006 – 2011

Assembling of Computers

Maintenance of Computer peripherals 1

Installation of all computer applications

Troubleshooting of all Computer related problems

LAN troubleshooting, Cabling and crimping

Configuring the network ports and maintaining the network resources

Repairing of printers (DMP, LaserJet & Desk Jet)

Co- Ordination with clients to handle their Hardware and Networking related problems

Maintenance of Server 2003, installation of windows 2003 and active directory

EDUCATIONAL CREDENTIALS

Diploma in Hardware and Networking 2005 - 2006

Hartron Workstation, Faridabad

Bachelor in Computer Application 2007 - 2009

Institute of Advanced Studies in Education University, India

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