Front Office
Resume:
Curriculum Vitae
Rahul Tiwari
New Delhi - 110058
Phone: +91-971*******
E-mail: *****.*********@*****.***
OBJECTIVE
To enhance my existing knowledge and skills and to realize my potential to the fullest working towards of the goal of the company and achieving personal growth out of it.
WORK EXPERIENCE
Currently working with the urban company as a Customer Experience Specialist.
•Was Working with ITC Maurya, New Delhi as a Supervisor from Jun 2018 till Jun 2020.
•Was working with ITC Grand Chola Chennai as a hotel 0peration trainee from Jun 2016 till May 2018.
TRAINING
•Successfully undergone through an Industrial exposure with The Leela Palace, New Delhi from september 2014 to March 2015.
•Successfully completed vocational Training with The Raddison Blu Marina Hotel, New Delhi.
JOB RESPONSIBILITIES –
•High Control on hotel Availability.
•Check the VIP Arrival, special requests and check traces to ensure that guest needs are meet
•Ensure all incoming calls are answered as per the hotel standards, information received by Fax is inputted & check constantly the incoming mails
•Check all online bookings such as website booking, Starlink & Valhalla portal
•Briefing the team about any update in the team by the company
•Use up-selling concept to push the ADR forward and exceeding the budget in room & hotel revenue
•Process all reservation, requests, changes & cancellation received over call or by mail
•Keep the track of room bills which are going on hold & to clear them
•Contact bookers or Travel Agents for pending charges
•Responsible for routine operation of the front office department
•Only medium for the guest to interact with all departments
•Handling team of about 8-12 people per shift
•Handling guest queries about reservation & stays
STRENGTHS
•Hard working and rational attitude
•Self-Motivated
•Positive Attitude
INTERESTS & HOBBIES
•Playing Badminton
•Cycling
EDUCATIONAL QUALIFICATIONS
Course
From
Passing Year
Graduation
Institute of Hotel Management, Gwalior
B.Sc. in HHA (2016)
12th
Delhi Public School, Dwarka
C.B.S.E. Board (2013)
10th
Delhi Public School, Dwarka
C.B.S.E. Board (2011)
COMPUTER PROFICIENCY
•Knowledge about computer, Internet, Email processing, Microsoft Office Skills.
•Good knowledge of hotel software’s e.g. Opera PMS, Webmail, Vicas, Visi Online & Lotus notes.
PERSONAL DETAILS
Date of Birth : September 07th, 1995
Father’s Name : Mr.Arun Tiwari
Marital Status : Single
Nationality : Indian
Languages Known : English & Hindi
DECLARATION
I do hereby declare that the above details furnished by me are true to the best of my knowledge.
Date:
Place: (RahulTiwari)
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