Manager Branch

Shirantha Roshan Weerasinghe

No *** A, *rd Lane,Muwanhelawatta, Malabe,Sri Lanka

Mobile: 009********** E-Mail: *******@*****.***

CAREER SUMMARY

Fifteen years of extensive, Banking/ Hospitality management /Insurance/ operations

management/ contributed to firms growth(in Sri Lanka,United Kingdom,Qatar) by executing

business strategies using strong decision making abilities.

Areas of impact and contribution include,

Hospitality Management Financial Management (Banking /Insurance)/Customer Support)

Logistics/Business Strategy Leadership Development

Cross-Functional Team Leadership/Warehouse Management

Managing Employees Staff Development Team Building

Policies Human Resources Recruiting

Organizational Skills

Excellent ability to priorities and manage multiple tasks simultaneously. Experience managing

large projects in busy, high-risk environments. Proven ability to exceed KPIs and deliver to

strategic plans within budget.

Qatar Airways (Qatar Duty Free, Doha) Year 2014 – Dec .2020

Duty Manager – VIP and First Class loungers – Qatar Duty Free

Worked at Qatar duty free VIP (ambassadors lounge and business lounge ) and First class lounge(

business lounge) as the Duty Manager and main responsibilities were to cater Royal family,

ministers,ambassadors,celebrities,businessmen etc.

Job responsibilities

Managed the overall retail operation at the VIP and First class lounges in Qatar duty free

with the aim of achieving the yearly sales budget.

Managed the VIP and First class lounges duty free shop layouts, including Merchandising

layouts, visual merchandising layouts to enhance the appearance of the shop.

Oversaw all day to day supervisors, team leaders, sales staff operational issues in VIP and

First class lounges in Qatar Duty free including scheduling daily basis shift for

supervisors, team leaders and sales staff, scheduling of vacation plan for all staff etc.

Managed and ensured that sufficient control measures are in place to secure both stock

and cash at the shops in VIP and first class lounges of Qatar duty free.

Oversaw the duty free operations ensuring the smooth and speedy customer service was

maintained without any delays and complains in VIP and first class guests.

Cooparative Insuarance (pvt) Ltd – Malabe Branch,Sri Lanka Year 2013 to 2014

Branch Manager

Job responsibilities

Manages the daily activities of the branch office, such as claim processing, marketing

and auditing, loss prevention, and underwriting.

Hiring new insurance agents and providing updates to the regional manager regarding

operating results, insurance trends, and competitor methods.

Training the staff as required

Overall smooth running of the branch activities.

Ceylinco Insuarance,Gampaha Branch,Sri Lanka Year 2012 to 2013

Assistant Manager

Job responsibilities

Controlling and monitoring all operation processes related to first year-insurance and

insurance renewals.

Ensuring that all documentation is accurate and prioritized to meet changing deadlines

and delivered within the agreed timeline for credit approval.

Ensuring good customer relationships by providing an efficient, customer focused

service and ensuring that a professional image is maintained at all times and that

accurate messages are forwarded.

Shell U.K Ltd – London, United Kingdom September’2009 – March 2012

Manager- (Shell Crystal Palace -South West London)

Job responsibilities

Ensure proper operational inputs, Support objectives and goals through various activities,

Ensure development of operating philosophies and strategies, whilst supporting and

adhering to company objectives and goals.

Ensure resolution of operational issues in consultation with customers, whilst meeting

schedules and cost.

Support the established Risk Management process in order to ensure successful and timely

completion.

Ensure proper health and safety working environment, comply with regulatory and statutory

quality requirements.

Pramuka Savings & Development bank, Sri Lanka Year 2007 to 2009

Banking Executive

Job responsibilities

To ensure the smooth running of the particular branch they are charge of or the banks

around the country thus contributing to the profit of the bank.

Assist to make strategic decisions that could help the bank get new customers thus

increasing the bank revenues.

To take on subordinates that needs training to handle the banking transaction and

guide them to produce successful results.

Responsible for forming policies, assembling resources and critical measurements that

eventually contributes to the company’s finance.

PERSONAL INFORMATION

Date of birth :24.10.1980 Marital status: Married

Membership

Active member of Lions Clubs of International

Educational and Training Programs Followed

Bachelor of Business Administration –University of Colombo,Sri Lanka( Year 2006)

Successfully completed “IWC Watches Training course” at Qatar Duty Free.

Successfully completed “Aviation Security Awareness eRelease 2016 Course” at

Qatar Airways.

Successfully completed “Fire Safety in Accommodation course” at Qatar Airways.

Successfully completed “Handling Bomb treat calls course” at Qatar Airways.

Successfully completed “Aviation Security Awareness Release 2014 Course” at

Qatar Airways.

Followed a certificate course of “Clerical Developers” at National Institute of

Business Management

Followed the Preliminary Certificate in Marketing at the Sri Lanka Institute of

Marketing

Successfully Followed a certificate course of “Leadership and Skilled Development

of Lions” held by Lions Club of International.

Successfully completed a certificate course of firefighting methods and its

application certified as a volunteer Fireman

Special Achievements at Qatar Airways

Awarded “MUMTAZ CARDS” for high performance and best target achievements

in Qatar Duty on March 2015 and July2015

NON RELATIVE REFEREES

G.W Ranga Withanage Ms.V.Arullalanthra

Senior Manager(IT) Group Manager

Sri Lanka Savings Bank., 187,Worple Road.

265 Rayners Park,

Ward Place, London SW 20 8RG

Colombo 07. United Kingdom.

Mobile : No. 071******* Mob : 004***********

E -mail : *********@*****.*** E-mail : *********@**********.***

I do hereby certify that the particulars given above are true and correct to the best of my

knowledge.

Thank you.

Roshan Weerasinghe

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