Customer Care
Resume:
Hannah Keller
Customer Service Specialist
Fouke, AR 71837
*******@*****.***
Accomplished and energetic customer service specialist with a solid history of achievement in Health insurance and customer satisfaction. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include, but are not limited to: customer service, problem solving, cleaning, organizing, and interpersonal skills.
Authorized to work in the US for any employer
Work Experience
Uber Driver
Uber - Texarkana, TX
January 2019 to Present
Pick up customers in a timely manner, ensure the customers’ destination before departing, safely transport customer to the desired destination in a safe and timely manner. MRI Tech Assistant
Overton Brooks VA Medical Center - Shreveport, LA
February 2018 to January 2019
Assist technologist with checking patients in, getting patients safely and securely on the table for scanning, entering patient scan times into Microsoft excel computer system, drawing up contrast on occasion, ensuring cleanliness of scan room and scan equipment after each patient, ensure safety of each patient by ensuring they are stripped of any and all metal and/or electronic devices including jewelry, belts, hearing aids, cell phones, etc.
Health Net Customer Service Representative
Teleperformance USA inc - Shreveport, LA
September 2014 to October 2016
Duties performed: Provided members and providers with over-the-top customer service, going above and beyond company's expectations to assist with member/provider issues and inquiries, provided complete and accurate information to all callers in order to ensure first call resolution. Examples of certain tasks performed include: assisting callers with issues and/or information in regards to member health benefits, medical claims, pharmacy and medical authorizations, assisting with orders for materials and documents, faxing requested info related to member eligibility, claims, benefits, and authorizations to providers, etc.
Dog bather/Customer Service Assistant
Lucky's Yellow Rubber Ducky - Shreveport, LA
July 2013 to September 2014
Duties performed: Bathing dogs, trimming dog nails, brushing dog hair, supervising customer dogs for daycare, assisting customers, cleaning, etc. Server
Genghis Grill - Shreveport, LA
March 2012 to July 2013
Duties performed: Serving tables, cleaning, customer payment transactions, rolling silverware, prepping food, washing dishes, etc.
Education
GED
Bossier Learning Center - Bossier City, LA
October 2010
Skills
• CLERICAL (5 years)
• PROBLEM SOLVING (5 years)
• TEAM PLAYER (5 years)
• TIME MANAGEMENT (5 years)
• CSR (2 years)
• Call Center (2 years)
• Customer Care (6 years)
• Customer Service (10+ years)
• Customer Support (2 years)
• Office Management
• Dog Handling
• Pet Care
Awards
Employee of the month
February 2015
Obtained while employed at teleperformance
Certifications and Licenses
Driver's License
009563350
Assessments
Customer Focus & Orientation — Highly Proficient
March 2020
Responding to customer situations with sensitivity. Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
● Writing
● Customer and personal service
● Speaking
● Computers and electronics
● Critical thinking
● Social perceptiveness
● Complex problem solving
● Public safety and security
● Learning strategies
● Troubleshooting
● English language
● Active listening and learning
● Reading comprehension
● Time management
● Coordination
● Judgement and decision making
● Negotiation
● Team player
● Transportation
● Clerical
● Ability to work autonomously
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