partnership development, research, business development, writing

LISA O’QUINN

Burke, VA • *** – ***-**** • ************@*****.*** • https://www.linkedin.com/in/lisaroquinn/

SOCIAL OUTREACH COORDINATOR

Higher educational program management professional with expertise in delivering excellent customer service in serving clients, marketing programs to meet their needs, strong social media skills, conducting research to solve their problems and serving as a social outreach liaison between colleges and government agencies and corporations. Currently delivers virtual student services for non-traditional learners that integrate academic, professional development, financial aid and crisis counseling via chat, email, zoom, skype and phone and in multiple locations. Proficient in FERPA, Title IX and ADA requirements. Connects students to academic support, career professionals and alumni mentors. Created and managed partnerships with corporations, non-profits and government agencies and collaborating with stakeholders to assess their needs and deliver programs and services that enhanced their workforce development experience. Engages in outreach across the Virginia, Maryland and DC region, holds orientations, managed internship program for five campuses, designs employer and career development workshops, and job fairs and connects students with alumni and employers to formulate post graduate outcomes. Effectively manages shifting priorities in a remote environment. Excellent project management and collaboration skills and very adept at forging trusting relationships within the community and university.

• Non-traditional learners

• Marketing

• Virtual advising

• Business Development

• Budget Planning

• strong social media skills

• Relationship building

• Alumni and employer connections

EXPERIENCE

GRAD CAST, Richmond, VA August 2020 – January

Partnership Development Consultant

Perform virtual business development and client outreach activities to colleges and university to introduce them to the benefits of a software tool which tracks students’ education enrollment and employment and connects students and alumni with employers (government agencies and private sector organizations) who are seeking specific employee skillsets. Research area companies to determine who may benefit from Gradcast’s services and develop a communication plan for contacting these businesses and colleges via email, phone and Zoom.

NORTHERN VIRGINIA COMMUNITY COLLEGE (NVCC) February 2020 –Present

PATHWAY TO THE BACCALAUREATE PROGRAM – STUDENT SERVICES/ Manassas Campus

The Retention Advisor for Manassas Campus Student Services

Provide full cycle of virtual advising from admission to graduation, including personal counseling, financial aid, academic, career and transfer advising via chat, email, skype, zoom and phone for a caseload of 700 students and virtual advising for students college wide, 35% of whom have BAs. Co-wrote grants that increase the recruitment and retention rate of returning adult learners. Responded to RFPs which provided COVID-19 aid.

Coaching and Advisement/Student Services/Social Media Outreach

Connects students with individuals, academic and career development tools and opportunities. Engage students in semester advising through Zoom, Canvas, Navigate and People Soft and social media to provide continuity of service and monitor academic progress which contributes to a 90% program retention rate.

Employ problem solving and research skills to deliver virtual academic, financial aid, transfer and career advising live- on -demand to all students using Smarter Track and Zoom via email and chat.

Create monthly productivity tracking reports though Canvas, Slate, Navigate and People Soft that documents time management skills, trends in student enrollment, transfer rates, academic progress and challenges due to COVID-19.

Exercise excellent time management and research/problem-solving skills in providing innovative academic solutions through advising, course analysis and course scheduling that enable a higher percentage of students to complete degrees and transfer to baccalaureate degree granting institutions.

Develop and deliver 8 virtual interactive student orientations that introduce students to the College and career development roundtables where speakers address career planning.

NORTHERN VIRGINIA COMMUNITY COLLEGE August 2019- March 2020

ADJUNCT FACULTY, ALEXANDRIA CAMPUS

Taught college orientation courses through Canvas to over 100 students that include emphasis on time management, career preparation and job searching, study skills.

UNIVERSITY OF VIRGINIA- Falls Church, VA October 2015-July 2019

SCHOOL OF CONTINUING AND PROFESSIONAL STUDIES

Senior Manager of Recruitment Services (April 2017-July 2019)

Outreach Manager (October 2015-April 2017)

Managed a staff of academic outreach managers in Richmond, Williamsburg and Virginia Beach, VA, developed an enrollment and recruitment/admissions strategy for undergraduate and graduate programs and advised students face to face and via Zoom. Provided academic advising to over 4,000 students who were enrolling in graduate programs, post baccalaureate certificates and undergraduate programs. Developed relationships with community colleges, private industry and government agencies which resulted in a 50% in enrollment. Began as an Outreach Manager and was promoted to Senior Manager with broader responsibilities.

Academic Advising/ Recruitment/ Social Media Outreach

Provided academic advising for over 4,000 prospective graduate and undergraduate students. Conducted data analysis and compiled monthly reports on enrollments using Hobsons, Slate and Microsoft Office, that measured prospects generated through recruitment and outreach events, numbers of students advised and applications generated. Utilized this data to allocate resources to most effective recruitment events that increased enrollments.

Planned multiple speaker events that highlighted graduate programs and increased prospects by 10%.

Increased undergraduate enrollment by 50% in 2017-2018 and 2018-2019 academic years through development of effective recruitment efforts, successful mentoring and management of staff and deployment of creative outreach and marketing strategies across the Commonwealth.

Conducted outreach at over 160 corporate and college recruitment events a year and engaged alumni in recruitment across multiple geographic areas.

Achieved a 25% community college faculty referral rate of students and developed strong relationships with stakeholders.

Managed Pentagon contract of students who earned their PMP certification.

GEORGE MASON UNIVERSITY SCHOOL OF HEALTH AND HUMAN SERVICES Fairfax, VA 2015

Director of Academic Outreach Fairfax, VA

Facilitated the development of the first onsite delivery of health and human services courses through Blackboard and Banner at county and state agencies. These offerings consist of core courses for selected academic graduate programs, including face to face classes as well as distance education classes and CEU courses.

Developed an outreach strategy to county agencies and managed the development of the first distance learning courses.

METAPHASE CONSULTING LLC, Herndon, VA 2014

Consultant/Subject Matter Expert, Workforce Development/Higher Education

Increased TSA employees’ completion of homeland security certificates by 50% by leading program delivery with community colleges across the United States.

NORTHERN VIRGINIA COMMUNITY COLLEGE –Annandale Campus August 2000 – August 2014

Developer, Credit Programs/ Coordinator, Internship Program

Provided off site student services and academic advising to students enrolled in government partnership programs. Developed partnerships with federal and state agencies for their employees to attend courses which included creating professional development plans, course selections, faculty monitoring, contract development, academic advising and counseling, ADA services, recruitment and registration. Managed the student internship program for six campuses.

Advising/ Registration/ Student Services

Provided academic advising for over 300students at four off campus sites. Increased enrollment by 50% through the successful management of four federal training contracts which enabled 300 students to complete degrees or certificates and be promoted within their agencies. Conducted outreach at over 175 events a year.

Increased enrollment of veterans by 25% through securing a grant partnership program with Workforce Investment Board and Arlington Employment Center and Virginia Community College System to assist veterans who were redundant workers.

Secured grants to fund online certification program offered through Blackboard, which enrolled over 250 students. Managed all aspects of grant reporting. Served as a teaching assistant in Blackboard in management of course.

Managed the internship program across six campuses and increased enrollment by 25%. Developed relationships with employers, provided workshops on interviewing, resume writing and internship searches, managed faculty and developed curriculum.

Created an online training program that allowed Virginia Department of Environmental Quality (DEQ) employees to maintain their professional certification.

Dublin City University (Dublin Ireland) April 2013-present

Consultant/Research Fellow

Currently creating a comparison case study comparing university civic engagement partnerships in the United States with those in the Republic of Ireland.

Managed data collection, developed interview protocols; conducted analysis of survey measuring the social and economic impacts that universities have upon their communities for the “Value of University Report” for Dublin City University (DCU), Dublin Ireland.

EDUCATION

Career Coaching Certification by the Commonwealth of Virginia

Currently enrolled and will complete certification in February 2021

THE GEORGE WASHINGTON UNIVERSITY, School of Education and Human Development Washington, D.C.

Doctor of Education (Ed.D.), Higher Education/Adult Education

Dissertation Topic “Factors that influence community college faculty’s participation in distance education”

SYRACUSE UNIVERSITY, School of Education, Syracuse, New York

Master of Science, Higher/ Postsecondary Education Administration, Adult Education

THE CATHOLIC UNIVERSITY OF AMERICA, College of Arts and Sciences, Washington, D.C.

Bachelor of Arts, Political Science

LEADERSHIP FAIRFAX, Class of 2011

AWARDS

2011 Fulbright Specialist Program candidate

2010 Transportation Security Administration Human Capital Award (Northern Virginia Community College)

2008 Chancellor’s Award for Workforce Development Service (Northern Virginia Community College)

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