Service Representative Customer

Address : #** ********** ****. ******* *

Quezon City

Mobile: 093*-*******

Email : adjz0v@r.postjobfree.com

Joanah Hertz M. Dela Cruz

Career Objectives

To apply all the theories and concepts I have learned from my employment experiences and college education.

To gain additional experience in another work environment.

To further develop my skills and enrich my knowledge.

Personal Information

Nickname : Hertz

Birthdate : December 3, 1981

Birthplace : Iligan, Lanao del Norte

Gender : Female

Religion : Seventh Day Adventist

Civil Status : Single

Age : 39 years old

Height : 4’11

Weight : 120 lbs.

Languages : English, Filipino

Skills : Computer Literate (Microsoft Office Applications), Media Planning,

Buying and Analysis, Customer Service

Work Experience

Nov 13, 2014-July 29,2015 VXI GLOBAL SOLUTIONS Muñoz, Quezon City

Customer Service Representative

Assisting customers in troubleshooting their Cellphones, home phone, Cable

Channels and Internet to make sure that it’s an Issue Resolve.

Responsible in Up-Selling the new products and promo’s to the customers.

Apr 15-June 27, 2014 J.P. Morgan and Chase Co. Net Quad, BGC Taguig City

Fraud Recovery Analyst

Responsible for taking independent actions on the reported fraudulent charges on customer’s credit card.

Responsible to call the merchant and customer to verify the charges reported

as fraud.

Mar 2013-Jan 2014 TELETECH PHILIPPINES UP Techno Hub, Quezon City

Customer Service Representative

Responsible for representing our clients to their customers by handling calls

promptly, interacting with customers to determine their needs, and providing

consistent, high quality service and accurate information to the customers.

Sept. 2011-Jan. 2013 CONVERGYS PHILIPPINES UP Techno Hub, Quezon City

Customer Service Representative

Handle’s calls for Customer Inquiries, Change of Rate Plans with AT&T Mobility, US

May 2010-July 2011 TELUS INTERNATIONAL Market! Market!, Taguig City

Technical Support Representative

Responsible in Troubleshooting in all Samsung cellphones and devices

Nov. 2002-July 2009 Creative Stuff Inc. Ortigas Center, Pasig City

Media Planner

Responsible for TV, Radio and Print Ad Bookings

Follow-ups of layouts and publication schedules.

Media planning, buying, budgeting and analysis.

-Acquired an impressive number of media contacts.

-Excellent PR skills, knows how to deal with different kinds of people.

Education

SPECIAL COURSE December 2003 - June 2004

HEALTHCARE PROVIDER TRAINING COURSE

VGB Center for Training and Development Corp.

COLLEGIATE 1998 - 2002

AB COMMUNICATION ARTS MAJOR IN ADVERTISING

Lyceum of the Philippines

Intramuros, Manila

SECONDARY 1994 - 1998

Carlos P. Garcia High School

Pandacan, Manila

ELEMENTARY 1988 - 1994

Jacinto Zamora Elementary School

Pandacan, Manila

Character References

Ms. Ma. Marie Shiela Vinluan

Team Leader, Teletech Philippines

Ms. Kristina Kaye Fernando

Team Leader, Convergys Philippines

Mr. Enrique Tan

Team Captain, Telus International

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