Customer Service Representative
Resume:
MAUREEN STAR SUBAD BUSTO
#** ***** ** ********* ************* EXTENSION
BRGY PASONG TAMO QUEZON CITY
CELLPHONE NO. +63-961-***-****
E-MAIL : *********@*****.***
OBJECTIVES:
To be able to harness the skills I learned in the field of sciences specifically in psychology, behavioral science, and people management, and to contribute to the company/institution in its goals and objectives. I would like to able to find an opportunity that will mold me into a better person using all the learnings I have acquired from my trainings and years of work experience. EDUCATION:
2013 – 2009 Trinity University of Asia
Bachelor of Science Major in Psychology
2009 - 2004 Acelina Montessori in Q.C.
High School Level
2004 - 2002 Acelina Montessori in Q.C.
Elementary Level
2002 - 1997 Zytec Christian School in Q.C.
WORKING EXPERIENCE:
REAL ESTATE TRANSACTION COORDINATOR
HARRIS REAL ESTATE / SVP
SEPTEMBER 2020 – PRESENT
JOB DESCRIPTION:
Oversee all aspects of Buyers and Sellers transactions from initial contact to executed purchase agreement.
Prepare all listing materials: Listing Agreement, sellers’ disclosures, pull online property profile, research old multiple listing service (MLS) listings and etc.
Obtain all necessary signatures on listing agreement, disclosures and other necessary documentation.
Obtain all necessary signatures on listing agreement, disclosures and other necessary documentation.
Coordinate inspections, assist in negotiations regarding repairs, and coordinate completion of repairs.
Input all client information into client database system.
Schedule 30 Day, 90 Day & 120 Day client customer service follow up calls to assist with any home improvement provider recommendations and to ask for referrals. LEAD CABIN CREW DOMESTIC AND CABIN CREW INTERNATIONAL – CEBU PACIFIC AIR, PASAY CITY
JULY 2017 – OCTOBER 2020
JOB DESCRIPTION:
Always conduct safety check before flight
Greet and communicate with guests as they board and exit the plane
Guide and assist for safety and comfort and providing special attention to certain passengers, such as the elderly or disabled
Prepare and serve meals and refreshments
Checking the condition and provision of emergency equipment and information for passengers
Present emergency equipment and give instructions to passengers on how to use this equipment
Monitor and manage the entire cabin as well as your co cabin crew and flight deck crew
Demonstrating emergency equipment and safety procedures
Trained to administer first aid
Assist passengers and cabin crew while dealing with emergency situation
Supplying passengers with magazines and in-flight entertainment
Selling duty-free commercial goods and pursuing sales targets
Accomplishing an online flight reports after completing a flight.
Maintains technical knowledge by attending recurrent training and crew resource management.
HUMAN RESOURCE ANALYST –
TELUS INTERNATIONAL PHILIPPINES (MCKINLEY, MAKATI SITE) MARCH 2015 – MAY 2017
JOB DESCRIPTION:
Manually Hiring Team members to the database and generating employee numbers.
Collecting on Boarding documents (i.e. Bank Forms, Contract, Requirements)
Reviewing signed documents upon hiring
Audits recruiter for the on boarding documents passed.
Edits and maintains compensation (Basic Monthly pay and Allowances).
Encodes and updates employee personal and employment information to HRIS.
Welcomes new employees to the organization by conducting orientation.
Checking, correcting and validating compensation of the team members using the HR Systems.
Maintains technical knowledge by attending educational workshops; reviewing publications.
Informs immediate superiors on any abnormalities in the use of timekeeping software for immediate action.
Assists in the process of employee’s availment of company and government benefits.
Enrollment/Registration /Update of employees’ SSS, HDMF, PHIC, BIR BPI ATM Application.
Processing of Loans and Claims (SSS, HDMF, PHIC).
Prepares and issues Certificate of Employment, Remittance for SSS and Philhealth to employees.
Safekeeps and maintains suitable and confidential records of the department and provide a full HR service to staff those who need assistance on HR related matter.
Extends assistance in other areas of HR Department when required CUSTOMER SERVICE REPRESENTATIVE –
TELUS INTERNATIONAL PHILIPPINES (ARANETA, CUBAO SITE) JULY 2014 – MARCH 2015
JOB DESCRIPTION:
Attracts potential customers by answering product and service questions.
Ensure that incoming telephone calls are answered in a timely and professional manner.
Overcome objections from customers, in order to turn the call around and transition to different department.
Providing the best possible customer service experience while keeping the company’s business needs in perspective.
Opens customer accounts by reading account information and maintains customer records by reviewing account information.
Utilize computer technology to handle high call volumes.
Transferring the customer calls to the right department. (i.e. Customer Support, Technical Support)
Maintain Average Handling Time and Score card every week.
Ensure that the organization is meeting the customer’s requirements on a day to day basis. HR ASSISTANT – RECRUITMENT
PRIME PEOPLE MULTI – PURPOSE COOPERATIVE
JUNE 2013 – JUNE 2014
JOB DESCRIPTION:
Substantiates applicants' skills by administering and scoring tests.
Schedules examinations by coordinating appointments.
Welcomes new employees to the organization by conducting orientation.
Provides payroll information by collecting time and attendance records.
Submits employee data reports by assembling, preparing, and analyzing data.
Maintains employee information by entering and updating employment and status-change data.
Provides secretarial support by entering, formatting, and printing information; organizing work; answering the telephone; relaying messages; maintaining equipment and supplies.
Maintains employee confidence and protects operations by keeping human resource information confidential.
Maintains quality service by following organization standards.
Maintains technical knowledge by attending educational workshops; reviewing publications.
Contributes to team effort by accomplishing related results as needed. TRAININGS ATTENDED:
“Crew Resource Management”, Cebu Air Inc, Training and Development Center, Pasay City, Once a year, from 2017 – 2020
“Initial Training, Aircraft Familiarization and Drills for Airbus”, Cebu Air Inc, Training and Development Center, Pasay City, May – July 2017
“Recurrent Training, Aircraft Familiarization and Drills for Airbus”, Cebu Air Inc, Training and Development Center, Pasay City, Every year, 2017 - 2020
PERSONAL DATA:
Born to Mr. Reynaldo Busto and Mrs. Estrella Busto on August 17, 1993, 27 years old. Single, stands 5’6” tall and weighs 110 lbs. Knows how to sing and dance, can speak and write English and Tagalog. REFERENCES :
Available upon request.
Contact this candidate