Call Centre Human Resource

PERSONAL INFORMATION

Full Names: Lebogang Sincerity

Surname: Mogotsi

Identity Number: 941**********

Date of Birth: 14 November 1994

Gender: Female

Race: African

Home Language: Tswana

Other Language: English, Sotho, Pedi and Zulu

Address: 822 Insimbi Street Nelmaphius Ext 7 Mamelodi Contact: 073-***-****/ 082-***-****

E-mail: **************@*****.***

Notice Period: Available anytime and willing to relocate EDUCATIONAL BACKGROUND

School: Mmametlhake High

Year completed: 2014

Subjects: English, Tswana, Mathematical literacy, Agricultural science, Life Sciences, Geography and Life orientation

Institution: Boston City Campus

Year completed: 2020

Qualification: Diploma in Human Resource Management Major Modules: Human resource management/development, Industrial psychology & Labour relations and Financial Management

WORK EXPERIENCE

Company: Robot Supermarket

Position: Cashier

Duration: February 2015 until November 2015

Duties: Cashier, Control Petty Cash, Stock Taking, Parcel Counter, Sales Marketing (Handing out Flyers)

Company: Bytes People Solutions (Vodacom)

Position: Call Centre Agent

Duration: March 2016 until September 2017

Duties: Managing Large Amount of inbound and outbound Calls in a timely manner, Identifying Customer’s Needs, Clarity Information, Dealing with Customer’s Complaints and Providing Suitable Solution to the Problem Company: Bana Pele Early Learning and Development

Position: Volunteer Caregiver

Duration: January 2018 until August 2018

Duties: Teaching, Making sure that the classrooms is clean, cooking, Bookkeeping

Company: Sidqcon

Position: Call Centre Agent

Duration: August 2019 until March 2020

Duties: Managing Large Amount of Outbound International Calls. Company: Executrac (Indlovu Connect)

Position: Call Centre Agent (Contract)

Duration: October 2020 until December 2020

Duties: Managing large amount of outbound calls for SAB surveys, Outbound calls for Kouro property solutions, sending emails and dealing with complaints

REFERENCE

Company: Robot Supermarket

Name: Percy Makofane

Contact: 072-***-****

Company: Bytes People Solution (Vodacom)

Name: Leepa Motaung

Contact: 076-***-****

Company: Bana Pele Early Learning Development

Name: Stellar Kediketse

Contact: 083-***-****

Company: Sidqcon

Name: Maanda Bakali

Contacts: 071-***-****

Company: Executrac (Indlovu Connect)

Name: Tshegofatso

Contacts: 068-***-****

Institution: Boston City Campus

Contact: 012-***-****

Name of Facilitator: Thabo Rasego

MOTIVATION

I am a young lady who is very self-driven, takes direction very well. I have strong work ethics and great communication skills both verbal and in written. I always strive for success. I don’t allow anything to stand in my way to success. I always open myself for opportunities in getting new skills to grow myself. I believe that my motivation and commitment will ensure that I quickly become productive and valuable member to your team. I’m certain that the skills I developed in customer service including my planning and problem solving will transfer into a success in this job.

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