Medical Assistant Office

GLENISE TRAPP

1-415-***-**** San Diego, Ca *******.*************@*****.***

OBJECTIVE To obtain a position where I can apply my expertise in public relations,

operational management, positive team leadership, and the utmost attention to detail to deliver exquisite customer service.

SUMMARY OF QUALIFICATIONS

Ten years of Supervisory experience in diverse medical offices.

Analytical and detail-oriented, able to identify and implement

corporate compliance to increase accuracy, consistency, and efficiency.

An energetic team leader, able to communicate effectively with people of

all ages and backgrounds, to work collaboratively to resolve problems, and

to motivate team members to achieve personal and organizational

objective.

Four years as a General Medical Office Lead.

Fourteen years as a Medical Assistant.

PROFESSIONAL EXPERIENCE

Feb 2016-Present

San Diego Mental Health Associates Medical, Inc.

Medical Office Manager

Duties: Manage day to day operations of 4-5 provider office with staff of 1-3 people,billing, billing appeals,posting payments and reconcile accounts, front office reception, prior authorization requests and tracking. All hirings, employee performance tracking, employee reviews, verbal and written counseling when needed. Credentialing process from start to finish with end result physician is credentialed with said insurance company or medical group. Take care of all maintenance needs of office with contacting appropriate entity to fix issue at hand. Familiar with EMR systems and electronic billing. maintain excellent public relations contacts. Am a self starter with 100% self reliance for follow through on every project, report and research. Delegates tasks accordingly. Takes Initiative to ensure office is running smoothly.

6/2010- D’Vine Dining(Owner)

Present Private Chef Services:Cater meals to liking of the client’s palate serving parties up 10

people in their private residence.

4/13-7/15 Miwako Desederio, Del Mar, Ca.

Vacation Rental Administrative Asst:Post and maintain publication of vacation rentals on web sites.Coordinate bookings for vacation rentals, instruct guests of house rules, coordinate rental agreement and collect monies for guest stay. In addition to cleaning rentals as fill in maid when needed.

6/10-2/11 ProDemoWorks, Flagstaff AZ.

Product Demonstrator/Liquor Demonstrator Duties:Independently contact manager at assigned location to ensure quality environment at work site and sufficient product in-store to ensure success of demonstration, arrive promptly for the scheduled work time, purchase and inventory demonstration product, set up display table as per guidelines of food/alcohol safety/Arizona state regulatory guidelines. Carry out shift with a enthusiasm and utmost professionalism. Complete sampling report in a timely manner for statical reporting and accuracy.

2008- Medwrite International Marketing, Nationwide

2010 Medical Staff-Health Fairs

Duties: Cholesterol Testing, Glucose Testing, Blood Pressure Testing, BMI

Testing, Vaccines.

1999-2007 United States Navy Reserve, Naval Air Station Ventura County, CA.

Hospital Corpsman, Third Class Petty Officer

Duties: Lab assistant, phlebotomy, vaccinations, EKG’s, audiology

testing, assisting in administrative tasks in the training department and

coordinating berthing for unit members. Volunteer readily for assignments

such as medical stand-by for triathlons, air-shows, and training exercises.

Attended five two-week annual training cycles in various military hospitals

Aug 2006- Salus Surgical Group, Beverly Hills, CA.

April 2007 Medical Office Manager of an Eight Orthopedic Surgeon Practice Suite

Manages daily administrative operations of Suite 400 at S&B Surgery Center.

including establishing work priorities; assists in resolving problems related to

the day-to-day operations of the office.

Schedule examination room usage, coordinate with staff who manages each

of the doctor’s practices, coordinate maintenance needs for the

facility, track and order all needed supplies and distribute accordingly.

Coordinate with Building Management Office all necessary repairs for the suite,

trash pick-up, nightly cleaning; order extra keys. Follow-up with

Building Management Office to ensure outstanding items are handled timely.

In conjunction with the Parking Attendant, coordinate parking space

assignmements and validations.

Work with IT department re: hardware/software issues (responsible

for on-site action items)

Administrative Support Assistant S&B Surgery Center

Provide clerical support to Executive Administrator and Human Resources

Provide coverage for Front Desk and Medical Records staff when requested

Assist in multiple projects simultaneously

Responsible for confidential and time sensitive material

Physician Credentialing Process, communicate expired documentation in the

Physician credentialing files, proactively seek updated documentation. Review

incoming credentialing applications and proactively seek missing documentation.

Review completed credentialing applications to ensure totality; then send written

communication to each completed physician.

2001-2006 Lakeside Healthcare, Inc.

Medical Office Supervisor/Gastroenterology Dermatology Urgent Care

Managed eleven medical providers and twenty employees in a

multi-specialty doctor’s office, with Urgent Care operating seven days a

week. In Professional growth attended marketing events and kept good public relations with outside contacts.

Organized employee and physician coverage schedules for Urgent Care,

processed bi-weekly payroll, prepared daily deposits, operations assessment reports, office audits, and statistical summaries on a monthly basis.

Hire, orient, and train new employees as needed. Assessed employee progress and

prepared performance reviews. When appropriate conducted verbal and written

counseling.

Facilitated monthly staff/physician meetings to communicate upcoming changes and

resolve inter-office issues to promote positive feedback as a team. Worked closely

with the Urgent Care Director, organized Quality Management/Assurance meetings to

discuss and implement procedures. Meeting minutes follow through.

Began as a Medical Assistant, promoted to General Medical Office Lead within

three months, promoted to Supervisor position in June 2005.

2000-2001 California Lung Associates, Los Angeles, CA.

Medical Assistant/Pulmonary

Oversaw front/ back office operations. Responsible for inventory/ordering supplies,

maintained medical equipment, tracked HMO authorizations, assisted in coumadin

patient management, pre-op physicals, and performed spirometries in a private

Pulmonary practice.

1999-2000 KPC Global Medical Management, Culver City, CA.

Medical Assistant/Urgent Care Technician

Assisted in general patient care in various departments of two separate locations.

1998-1999 Encino/Tarzana Hospital, Tarzana, CA.

Bone Densitometry Technician

A-P Spine/Femur scanning, analysis, and interpretation on the Lunar DPX-IQ.

1996-1998 Cor Healthcare, San Pedro, CA.

Medical Assistant/Cardiology

Started as a front desk receptionist, promoted to back office medical assistant

within six months, assisted in the lab, nuclear medicine testing, and treadmill stress

tests. Learned holter monitor analysis and Bone Densitometry scanning under the

Doctor’s license.

1993-1995 Andrew Y. Lin, M.D., Torrance, CA.

Medical Assistant/Cardiology

Responsible for primary/secondary billing, scheduling of minor and invasive cardiac

procedures, typing correspondence letters, filing and making in office appointments.

1992-1993 Plastic Surgery Associates, Long Beach, CA.

Medical Assistant/Plastic and Hand Surgery

Working under the doctor’s license doing extremity X-rays, acted as circulating/scrub

nurse, assisted in all back office duties in a busy surgical office.

PROFESSIONAL DEVELOPMENT

Fred Pryor Management Seminar, How to Supervise People, September 2005

Subject Matter Instruction Course, Naval Air Station Ventura County, 2004

Mission Community College, Sylmar, CA. 2003-2008

Major: Business Management

National Education Center, Bryman Campus, Long Beach, CA. 1991

Major: Medical Assistant

CERTIFICATES AND AWARDS

National Phlebotomy Certification Basic EKG Interpretation CPR Basic LifeSupport

Achilles Express Technician Navy Achievement Medal, Good Conduct Award 2003

COMMUNITY SERVICE

9/07-12/08 Birmingham High Senior School Music Program Volunteer

Secretary to Birmingham High School Instrumental Music Director- provide support to

coordinate food for competitions, transportation, hotel accommodations, competition

registration, schedule and maintain meeting minutes, general secretarial duties.

Maintain strong relations with parents, investigate sponsorship opportunities and assist in

coordinating fundraising efforts.

References available upon request

Contact this candidate