HIGHLIGHTS
**+ years providing excellent customer service in face-to-face and phone environments
Willing to work independently or with a team in a professional and courteous manner
Enjoy helping others by providing care and assistance with patience and compassion
Considers safety, accuracy and reliable time management as high priorities
Detailed orientated and organized with accuracy while staying on schedule
No criminal record. Has been given clearance to work in the vulnerable sector.
Class 2 Alberta driver’s license with a clean driver license abstract, with delivery experience
EXPERIENCE
SMALL BUSINESS OWNER
Hey Jim Home Watch & Minor Home Repairs 2018 – 2020
·Drive to various home check-in appointments while owners are away to promote home-security and ensure that insurance obligations have been met on daily schedule
·Providing minor repair services including electrical, plumbing, hardware and cosmetic repairs
·Offering advice and guidance to clients throughout home renovations and repairs
·Scheduling and communicating with clients using custom home watch software
SHUTTLE DRIVER & VALET REPRESENTATIVE
South Side Mitsubishi 2016 – 2018
Lexus South Point 2014 – 2015
·Worked with sales and service advisors to ensure that each customer’s needs were met
·Shuttled customers throughout the greater Edmonton area
·Greeted customers and provided pre-inspection services
·Responsible for picking up car parts and delivering daily bank deposits and paperwork to licensing offices
SAFETY WATCH ATTENDANT
HSE Integrated 2013 - 2014
·Monitored and reported air quality, toxin levels and welding sparks to ensure safety with the working environment
·Completed a detailed risk assessment on the working environment before allowing employees into confined workspaces and ensured they followed appropriate procedures and permits
EXPERIENCE CONTINUED
CERTIFIED ENERGY ADVISOR CONTRACTOR
Atco Gas – Energy Sense 2007 – 2012
Verda Tech Inc. 2004 – 2006
·Calculated the energy efficiency of homes by performing a variety of on-site tests in accordance with standards set by Natural Resource Canada
·Used data to identify leakages and inefficiencies throughout the home (furnace, hot water, insulation, etc.)
·Provided detailed inspection reports and evaluations using proprietorial software systems
·Communicated inefficiencies to homeowners, providing information about grants and subsidies available
·Promoted the company through sales and marketing campaigns and events, including home shows
RESEARCH PROJECT TECHNICIAN
Canadian Gas Research Institute 1991 – 2002
·Worked with a team to develop and test innovative gas products
·Increased the efficiency, adaptability and effectiveness of products currently on-the-market and developed new products to meet a client’s unique needs
·Built and tested custom prototypes using analyzers and a variety of mechanical skills including: metal fabrication, welding, electrical, plumbing and gas fitting
·Hired contractors and supervised temporary staff to meet production needs
·Managed inventory and shipping/receiving
LICENSES & CERTIFICATIONS
Class 2 Professional Alberta Driver’s License
National Construction Safety Officer Certificate Alberta Construction Safety Association May 2013
Energuide Certified Advisor Certificate National Resources Canada Jun 2007
Gasfitter ‘A’ Journeyman Certificate Mar 2006
Home Inspection Certificate Seneca College Aug 2004
VOLUNTEER EXPERIENCE
GROUP FACILITATOR & ASSISTANT DIRECTOR
Freedom Session Intl. Ministries 2015 – 2020
·Facilitating weekly small group discussions over a nine-month recovery program
·Providing care and support to individuals in need by demonstrating support and compassion
The Mustard Seed 2011 – 2019
·Serving vulnerable population by helping to prepare and serve healthy meals