Back office

RESUME

HellendayAnthony

Mobile–992*******

EmailId–*********.**********@*****.***

SYNOPSIS

Keenlearnerwithconstantenthusiasm toacquirenewskills&GoodinPeople Management

Team PlayerwithgoodPeopleManagementSkill

WORKEXPERIENCE

WorkingforSutherlandGlobalServicesSinceMay’10toJan’15asaSr.ContactCenter Executive

WorkDuration–May’10toJan’15

Process:-RelianceRetail:Inbound&EmailDomestic

TakingInboundcallregardingEnquiryRequestandComplaints

Handlingteam sizeof15onbehalfofSupervisorandupdatethesamebyEOD

HandlingEscalation

MakingandsendingDailyreportsonbehalfofSupervisor

HandlingInboundandEmailescalationcalls

SinglecontactpersonforEscalatedEmails

Givingproductandprocesstrainingfornewjoiners

WorkingforTeleperformance(FormalyknownasIntelenetGlobalServicesSince)Feb’15to tilldateasaSr.Executive

WorkDuration–Feb’15totilldate

Process:-EquifaxCreditBureau:InternationalBackofficeprocess

ReceivedFraudcustomercreditfiles

CustomersendtheirCreditReporttoEquifaxifhefoundanyerror

RectifyandCrosscheckCreditreportsaspercustomerrequest

TakingcareofPolicereport,IDtheft,Affidavitsfiles EDUCATIONALCREDENTIALS

CompletedGraduationinBachelorofCommercefrom MumbaiUniversityin2010

CompletedH.S.Cfrom MumbaiBoardin2007

CompletedS.S.Cfrom MumbaiBoardin2004

ACHIEVEMENT

GotpromotedasaSeniorContactCenterExecutivein2012

100%attendanceawardforcompletionof100daystoworkexceptWeeklyOffin2012

RewardedPlatinum AwardforCompletionof3yearsin2013

RewardedbestQualityPerformanceawardin2014

WonIDOLoftheyearawardforconsistenceawardin2014

IT-SKILLS

ToolsandUtilities:-MS-Office,MS-Word,BasicofMS-Excel,Powerpointbeginner PERSONALDETAILS

Name :HellendayAnthony

Address :ShivnayanAppt,Flatno304,3rdFloor,NearSaiMandir,Balkum no2, ThaneW 400608.

ContactNo :992*******

E-mail :****.************@*****.***

DOB :November07,1987

MaritalStatus :Married

Languageknown :English,Hindi,Marathi,Malayalam

Date: (HellendayAnthony)

Place:

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