Engineer Electrical
Resume:
Jaime R Ramirez
Cranston, RI
*********@*******.***
Career Summary
Dedicated and self-motivated Electrical Engineer. In depth knowledge of the latest video and audio technologies.Worked at Bose Corp for 27 years. Performed analysis, collected data and provided solutions to many products of the Home Entertainment (HED) and Professional Division, as the QC Service Engineer. Did analysis and research of failed products and found solutions to complex DSP problems.
Created practical troubleshooting and repair guides for Mexico and Latin America Field Service Centers.
Provided field information for Service Operations, Knowledge Base, QC and Manufacturing.
Verify and confirmed ECN implementation in the field for several products by 3rd Party Affiliates.
Trained and coached in-house and field service technicians across the world. Did value stream mapping for several HED products at Bose Corporation producing considerable savings for the Service Group.
Stablished guidelines and technical requirements for all Bose Third Party affiliates across the world.
Did analysis of the repair service model for Latin America producing savings of 20 % for Shipping and 24% for Inventory Control.
Provided technical advice to the American Field Service and Latin American organizations.
Continuous interaction with Quality Engineering, Parts and Technical Support Group, Manufacturing and R&D departments through training, exchange of information and very specific data collection.
Participated in process improvement initiatives to stream line the repair operations through 5S and Six Sigma, to reduce turn around time and lower the operational cost. Point of contact for customer issues with unique or complex technical situations. Attended Leadership Challenge and several other professional and technical seminars. Professional Experience and Achievements
Novanta
11/18 to 1/17/2020 Celera Motion - EngineeringTechnician II Tested and troubleshoot several models of industrial encoders. Also performed Lab-view testing on several types of sensors.
Eastern Acoustic Works
03/15-11/18 EAW Customer Service Engineer
Found a permanent solution for a DSP module failure, that was used in several different products, that was causing millions in lost revenue the previous two years. Reduced the back log of repairs and re-started the sales of 6 different products with $ 1.5 million in cost saving.
Bose Corporation
08/09- 03/15 Global and Service Support EE
• Supervised, manage and qualify third party Service Centers in the USA, Asia- Pacific, Australia, India, Mexico, Central and South America.
• Developed and presented technical training seminar to Best Buy, PC Richards, Audio Lab, Fry’s Electronics, The Good Guys and all the third party affiliates in the USA
• Created a 23% reduction in shipping cost to four key Service Centers in Latin America after application of value stream mapping with cost savings of $600,000 in the first 12 months.
• Reduction of 12% of repair time and total repair cost of Service Centers in Latin America by introducing flat rates pricing for repair centers with savings of
$200,000
• Produced content and created training webinars to all Bose affiliated service centers world wide, for Technicians and Engineers on all Bose products. 02/07 – 08/09 Product and Technical Support Specialist II Received BSEE from Northeastern
06/06 - 02/07 Customer Service Quality Engineer
Value stream mapping of the repair process for LS-20 System. (Home Theater) Changed model of the repair process with a reduction of 18% for the repair time. With cost savings of $175,000 the first year.
12/04 -06/06 Product and Technical Support Specialist II 12/95 -12/04 Customer Service Repair Technician III 12/92 - 12/95 Customer Service Repair Technician II 07/90 - 12/92 Customer Service Repair Technician I 07/88 -07/90 Entry-level technician.
01/86 - 06/87 Self-employed, Carpenter & Painter, Boston, MA. Education
o MIT. 2015
o Discrete-Time Signal Processing. Invited to participate by Professor Alan. V Oppenheim.
o Northeastern University.
o Received B.S. Electrical Engineering Degree in 08/08 o M.S. Electrical Engineering (candidate)
o Associate Degree in Electronic Technology from Wentworth Institute of Technology, with High Honors and 96.3 grade point average o Telecommunication Electronics certificate from Wentworth Institute of Technology, with 93.5 grade point average
o Computer Electronics certificate from Wentworth Institute of Technology with 94.1 grade point average
References
Furnished upon request.
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