Technician Technical

Mohamed Ramzi Agoune

San Francisco Bay Area

************@*****.***

415-***-****

CAREER OBJECTIVE

Dedicated, detail-oriented individual with a technical education and good communication skills searching for a Network Administrator / Technician / NOC position. SKILLS SUMMARY

• Cisco CCNA certified.

• Technical experience with TCP/IP, EIGRP, RIP, OSPF, VPN, WLC, firewalls and Wireless in different infrastructure and environment.

• Network Monitoring, Wireshark.

• Flexible team player with excellent communication, interpersonal skills, problem- solving abilities with a big focus on providing the best customer experience.

• Good communication skills, both verbal and written, in technical and non-technical topics.

• Basic understanding of Python and Java.

• Active Directory.

EDUCATION

• CCNA routing and switching January 2021 to January 2024

• City College of San Francisco February 2014 to June 2017

• Cal State East Bay - Hayward, CA January 2013 to February 2014

• Zoni school - Miami, FL January 2012 to January 2013

• Bachelor's in Computer Science Algiers, Algeria. September 2008 to July 2011 University of science and technology Houari Boumedienne. PROFESSIONAL EXPERIENCE

Self Employed: Independent Contractor - San Francisco, CA February 2014 to Present IT Technician at HA service 3E – Algeria February 2010 to January 2012

• Provide support for the laptops, printers, and most equipment within the company.

• Provided Tier 1 & 2 levels of technical support, including network installation, customization, virus & malware cleaning, troubleshooting, and updates.

• Supporting and testing LANs, VLANs, WLANs, VPNs, NAT devices.

• Installing and troubleshooting Wi-Fi networks.

• Troubleshoot and execute solutions to various issues related to DNS, DHCP, QoS, IP addressing, firewalls. Also, various networking protocol including TCP, STP, ARP, Ethernet, OSPF, etc.

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