Sales Representative

Professional Summary

Skills

Work History

REGINALD TELCY

Lauderdale Lakes, FL 33313 850-***-**** adjyp8@r.postjobfree.com Insightful Research Interviewer with significant experience compiling statistical data on psychology- related issues. Organized and detailed with the ability to manage multiple, concurrent tasks. Proven ability to build trust and rapport with participants. Knowledgeable and dedicated customer service professional with extensive experience in marketing industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Inbound and outbound calls

Participant screening

Client Engagement

Data verification

International sales support

Good listening skills

Desktop support

Technical Support

Customer Complaint Resolution

Independent worker

Schedule Management

Extensive vocabulary

Writing case histories

Diagnostic interviewing

Recordkeeping

Sales expertise

Retail store support

Technical issues analysis

Software Diagnosis

Troubleshooting Technical Issues

Word processing

Professional and mature

Report Development

Survey Interviewer 06/2020 to 08/2020

Shiftsmart – Ft Lauderdale, FL

Explained survey objectives and procedures to interviewees. Convinced unwilling individuals by using logical, persuasive rebuttals. Adjusted scripts to better target needs and interests of specific individuals. Followed scripted questionnaires verbatim to collect research data. Elicited comments from individuals surveyed and accurately recorded comments. Conducted interviews with participants to assess eligibility. Obtained updated contact information from all subjects and verified data for accuracy. Explained questions in better detail for interviewees to allow truthful answers. Technical Support Representative 08/2016 to 03/2020 Comcast – Miami, FL

Developed and tested new product offerings prior to release to assist development team in bug identification.

Configured hardware, devices and software to set up work stations for employees. Resolved issues with systems, hardware and telephones quickly and accurately. Assisted customers in identifying issues and explained solutions to restore service and functionality.

Collaborated with supervisors to escalate and address customer inquiries or technical issues. Patched software and installed new versions to eliminate security problems and protect data. Managed customers' expectations of support and technology functionality in order to provide positive user experience.

Submitted service tickets for equipment maintenance requests. Customer Service Representative 01/2014 to 08/2016 Comcast – Miami, FL

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Communicated with vendors regarding back order availability, future inventory and special orders.

Responded to customer requests for products, services and company information. Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.

Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.

Offered advice and assistance to customers, paying attention to special needs or wants. Answered customer telephone calls promptly to avoid on-hold wait times. Regularly exceeded daily sales and product add-on quotas. Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction. Cultivated customer loyalty, promoted repeat customers and improved sales. Educated customers on promotions to enhance sales. Sales Representative 01/2009 to 11/2013

Carribean Vip Vacation – Ft Lauderdale, FL

Met frequently with technical, product management and service personnel to stay current on Education

3d artist and video editing also multifunctional in diffrent softwares company offerings and business policies.

Devised and implemented product strategies for filling market gaps and driving consistent sales. Efficiently solved complex problems that impacted management. Developed and delivered engaging sales presentations to convey product benefits. Initiated sales strategies by recruiting new clients through approved methods. Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.

Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.

Completed customer contracts and warranties as part of administrative aspects of sales. Built strong rapport with clients by understanding needs and clearly explaining products. Communicated with customers to understand needs and recommend appropriate solutions. Helped resolve client problems quickly with superior customer service. Verifier 02/2006 to 12/2008

Carribean Vip Vacation – Ft Lauderdale, FL

Posted payments to accounts and maintained records. Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.

Verified client information by analyzing existing evidence on file. Determined appropriateness of payers to protect organization and minimize risk. Ase: Automotive Mechanics

ATI Career Training Center - Fort Lauderdale - Fort Lauderdale, FL Bachelor of Arts: Game And Interactive Media Design Post University - Waterbury, CT

I have been into art since i was 5 yrs old and was always fascinated with shapes and things around me and had an eye for details also have a great photo graphic memory where i can draw or mold what i seen or currently see. As i got older i got into video games and computers and learned alot on how things function in softwares and hardwares to create those magical scenes..

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