Manager Active Directory

MARCUS BOOKER

Chicago, IL 847-***-**** **************@*****.***

Strategic IT Systems Administrator

Leveraging technical expertise to drive innovative strategy, solutions, and success for dynamic organizations.

Highly seasoned and intuitive business systems leader, project manager, and analyst with repeated success guiding complex projects and services, including the design, integration, and innovation of leading-edge systems and networks. Able to collaborate with senior leadership and external partners to optimize policies, implement updates, and streamline transformations to safeguard data, enhance operational processes, and advance business strategy. Proficient project leader, able to deliver optimal outcomes. Excellent communicator and collaborator.

Areas of Expertise

Project Management Security Analysis & Management Strategic Planning Systems Administration Risk Analysis

Access Control Technical Troubleshooting Technical Training & Development Network & Device Configuration

Client Relationship Management Collaborative Leadership Regulatory Compliance Risk Management

Technical Expertise

Windows Server 2003, 2008, 2012 R2, 2019 Windows Vista, XP, 7, 8, 10 VMware Virtual Servers & Desktops

Symantec Corporate Antivirus Exchange Server 5.5-2010 Microsoft SharePoint Active Directory Office 365

Network Printers VPN LANDesk SCCM

Professional Experience

Blue Cross Blue Shield of Illinois Chicago, IL February 2020 – Current

INFRASTRUCTURE SERVICE DELIVERY ANALYST - EXCHANGE

Responsible for handling level 2 and 3 infrastructure operations support for all non-production and production Exchange Online environments and miscellaneous Office 365 tools in a 24x7 environment; using analytics to improve service, availability, and customer interactions.

Troubleshoot and customize Office 365 applications including Word, Excel, One Note, Skype for Business, Outlook, Yammer, Teams, SharePoint, OneDrive, Power Point, and Microsoft Access.

IBM / Lotus Notes support

Microsoft Intune - Provided administrative authority over the mobile device management console and contribute to the creation and maintenance of standards for solution design, monitoring requirements, solution certification, backup and DR capabilities, change management, and solution security

Ensure all elements of enterprise mobile services are working together properly with internal systems (Active Directory, Exchange, network, Okta)

Handlies incident resolution and issues and work with team in transitioning knowledge from design/build teams.

Manages email edge appliances for routing, security and message encryption; Cisco IronPort and/or Proofpoint with email a uthentication SPF, DKIM and DMARC.

Run simple and complex PowerShell scripts, pulling in data from CSVs, and outputting to usable formats for triage and reporting.

Perform implementation tasks, related to O365 and other cloud applications, including: configuration, integration, and roll-outs.

Assists in the operations and maintenance of cloud Microsoft Exchange servers and Active Directory Connect servers.

O365 Security and Compliance Administration: partnering with legal department, placing individual legal holds on user email and OneDrive accounts. Doing this using PowerShell scripts and manual inputs, with key words.

Thresholds Chicago, IL

May 2017 – January 2020

IVANTI LANDESK SYSTEMS ADMINISTRATOR

Assist in all phases of LANDESK Management suite comprising patching, software discovery support, inventory management, self-service portals, policy enforcement, remote control functionality, OS imaging and post-deployment operations.

Collaborate with senior management, technical and client teams to determine requirements of users; leveraged expertise to analyze and strategize optimal functionality of all applications comprising of Operating System Images and Active Directory.

Creating/Modifying/Closing complex issues using BMC’s Footprints ticketing system.

Expertise in troubleshooting and resolving issues in enterprise Citrix environment, Including Web Interface, application enumeration and performance issues, Printing and provisioning issues, for internal and external clients.

Spearhead implementation of PXE (Preboot Execution Environment) imaging at no cost; empowered service desk personnel to efficiently image client machines both locally and virtually, anywhere in the building.

Provide expert management of Ivanti Endpoint Manager 2018.1 – 2019.1 SU1

Enhance security measures with strategic development of application blocking services.

Lead preparation and execution of scripts for information gathering procedures.

Drive LANDESK module implementation and update new computer images.

Advise contracted consultant in in transition of Ivanti Service Management Suite and Ivanti Endpoint Manager, ensuring adherence to security and accessibility standards.

First Temporary / Next Level Health Chicago, IL

Dec. 2016 – Feb. 2017

SYSTEMS/NETWORK ADMINISTRATOR (Contract)

Provided diverse technical support, ensuring effective and efficient operation of the desktop and server environment, including Windows Servers, PCs, laptops, telephones, palmtops, and other local peripherals.

Led expert management of multiple processes including Windows network with Active Directory, desktop equipment repair, supply chains, and comprehensive account and network performance.

Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.

Propelled efficient diagonoses and remediation of network hardware, system software, connectivity, and core workstation components; remediated VPN key errors for teleworking employees to maximize productivity.

Monitored network equipment and software, and performed remote administration, printer administration, recovery procedures.

HCL America / True Value, Inc. Chicago, IL

Jan. 2016 – Oct. 2016

SR. IT SPECIALIST (Contract)

Configured LANDesk for Rapid Deployment, Executive Report Pack, Data Translations, Database Doctor, Software Store, and Console Extender for local asset management software.

Create and implemented upgrade strategies for the current environment with specific attention to Microsoft SCCM, GPO, and WSUS throughout all of True Value.

Created and deployed custom scripts to be used in upgrade and deployment of software through GPO and SCCM

Leveraged advanced Active Directory expertise to propel design and deployment of enterprise-wide policies.

Drove seamless user support with Active Directory issues, planning, design, and disaster recovery.

Conducted critical service pack tests for desktops and servers, ensuring updated patch levels, server checklist maintenance, and the development and integration of security policies; mitigated diverse security concerns.

Provided expert daily technical support and service of Desktop and Server environment, including Windows Servers, PCs, laptops, telephones, palmtops, and all peripherals, ensuring optimal functionality.

Collaborated with high-performing team of three to deliver key support for 1,200 end-users, and over 90 servers, both physical and virtualized in VMware.

Created and deployed custom scripts to be used in upgrade and deployment of software through GPO and SCCM.

Managed and optimized numerous network printers and supported Office 365 environment.

Streamlined desktop equipment repair via effective management of third-party suppliers.

Led audits to ensure regulatory compliance and policy adherence to the published compliance framework.

Analyzed and published reports on the findings; discuss with the concerned stakeholders.

Telco South Florida Deerfield Beach, FL

Mar. 2015 – Nov. 2015

IT SPECIALIST

Verified upgrade and installation schedules utilizing re-organized hardware inventory; collect and inspect outdated equipment for recycling.

Spearheaded new computer and peripheral installation; led new user and upgrade training and support.

Identified and integrated solutions to everyday problems, utilizing advanced troubleshooting methods.

Leveraged Barracuda and tape backup services on accounts to drive large-scale backup and recovery support.

Create and implemented upgrade strategies for the current environment with specific attention to Microsoft SCCM, GPO, and WSUS with current client sites.

Utilized Solutiant server and workstation continuously monitoring agents to drive preventative server and desktop maintenance.

Configured LANDesk and optimized LANDesk features comprising OSD, Software Distribution, Scripts, Security and Patch Management, Reports, Alerts, SLM, Management Gateway, Package Builder.

Managed LANDesk Planet add-ins comprising Rapid Deployment, Executive Report Pack, Data Translations, Database Doctor, Software Store, and Console Extender.

Utilizing LogMeIn, TeamViewer, and Remote Desktop to log into customer accounts for troubleshooting and maintenance.

U.S. Department of Labor, Employee Benefits Security Administration Chicago, IL

Aug. 2011 – Dec. 2014

SYSTEMS ADMINISTRATOR

Integrated user accounts in Active Directory with Exchange and Lync services to align DOL policy and enhance web-based email services.

Configured Active Directory network drives, and delivered remote desktop services, printer mapping, and PDA Blackberry support for over 3,000 employees and 750,000 end users with no downtime.

Overhauled Active Directory server and existing Organization Unit (OU) by restructuring Active Directory network, agency email, and functional email accounts and contact lists to the appropriate Active Directory (OU).

Developed standards for Active Directory Group Policy Objects (GPOs) and Domain Controllers to provide technical support to ensure that the AD servers operate efficiently and effectively for all end users.

Led the planning, testing, and rollout for future Windows Server 2012 R2 Active Directory upgrade, utilizing a VMware Workstation 10 virtualized environment to simulate the production environment.

Provided Tier I & Tier II level administrator support while utilizing Active Directory to expedite account unlocks, password resets, and account activations.

Utilized Microsoft System Center Data Protection Manager (DPM) 2007 to provide full backups to DOL Servers.

Collaborated with contractors of OTIS (Office of Technology and Information Services-) representing the U.S. Department of Labor by providing Tier IV help desk technical support and technical assistance.

Created a remedy trouble ticket for all customer inquiries, and provided an updated status to the customers pending trouble tickets promptly per the DOL and EBSA network policy.

Ensured network, system and data availability and integrity through preventative maintenance and quarterly upgrades of Microsoft Active Directory Risk and Health Assessment Program (ADRAP).

Implement Group Policy Objects (GPOs) and ensured all changes to the Group Policy Objects (GPOs) under Active Directory (AD) are controlled and documented.

Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.

Identified and remediated VPN token key errors for teleworking employees.

Streamlined annual inventory management, restructuring hardware and peripheral organization to slash costs.

Developed and presented improvement recommendations to IT processes based on data and historical trends.

Documented solutions and recommended system configuration enhancements.

United States Navy Various Locations

Jul. 2001 – Jun. 2011

INFORMATION TECHNOLOGY SYSTEMS SUPERVISOR

Strategically aligned communication and network connectivity while deployed in support of Operation Iraqi and Enduring Freedom; demonstrated expertise in network configuration and performance analysis.

Optimized site networks to include Active Directory, Microsoft Office 2000/2003/2007, Windows XP, Windows Server 2003/2008, and Windows 95/98/2000 environments.

Exceeded issue-resolution targets and achieved exemplary customer satisfaction scores, routinely scoring between 95% and 100% on all calls, outperforming 90% average.

Managed Multi-Site WAN comprising AD, DHCP, DNS, TCP/IP, VPN.

Expertly prioritized and seamlessly completed 30+ technical/mission-critical calls daily; committed to consistently met high service standards.

Imaged, re-imaged, deployed, configured, and performed upgrades on over 65 desktops and laptops in preparation for deployments in support of military operations, and the NMCI network environment.

Directed and administered two U.S. Naval Ship Board computer network systems including configuration and optimization of network services and user accounts, and network performance analysis.

Diagnosed network equipment connectivity problems; developed and integrated remediation plans.

Led performance improvement of remote administration, printer administration, recovery processes, software testing, and trend analysis of hardware, software, and network problems.

Installed, removed, and configured scanners, printers, processors, RAM, hard drives, and diverse peripheral devices within the NMCI and DoD network.

Instrumental in Windows XP to Windows 7 OS migration using MMGT with the option to use SCCM.

Diagnosed, troubleshot, and resolved Windows software and hardware processing problems.

Propelled planning, testing, and rollout for Windows 2003 Active Directory upgrade, utilizing a virtualized environment to simulate production environment.

Education & Credentials

Associate of Arts Business Administration American Intercontinental University Hoffman Estates, IL

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