Computer IT Specialist

Chris Kirk

**** ** ***** *** ● Vancouver, Washington 98682 ● 360-***-**** ● *********@***.***

IT Manager/Supervisor

SUMMARY OF QUALIFICATIONS

• Computer troubleshooting, installation and administration: 10+ years of experience

• Setup and troubleshooting client and server operating systems: 10+ years of experience

• Troubleshooting hardware, software and networking components: 10 years of experience

• Network administration in a Windows environment: 10+ years of experience

• Email administration in Exchange 2003-2016, Office 365 and BlackBerry enterprise

• Training and supervising team of 5 or more technicians in troubleshooting of software programs and hardware. 10+ years of experience

• Hiring and training new employees 15+ years of experience

CORE COMPETENCIES

Monitoring Critical thinking Installation Maintenance

Active Listening Instructing Negotiation Coordination

Repairing Systems Analysis Critical Thinking Complex problem solving

PROFESSIONAL EXPERIENCE

Help Desk Supervisor - Tier 3 technician August 2018 -Present

Pacific Office Automation 14747 NW Greenbrier Pkwy, Beaverton Oregon

Ensured efficient, timely, and accurately documented records on technician support tickets

Setup training plans for technicians. Designed and ran technical training classes

Reviewed team performance metrics and coached Technicians to provide the best service

Supervised and acted as an escalation point for junior level technicians (tier 1 and tier 2)

Promoted and supervised team of Team leads for Tier 1 and 2 technicians

Performed interviews, hiring paperwork and annual reviews for team members

Revised KPI (key performance indicators) for 5 Teams of technicians and guided the team to increases in productivity

Worked with senior team members to increase efficiency by restructuring help desk teams

Interviewed and selected new Technicians for teams of technicians

Senior Network Consultant

July 2007 – August 2018

ON LINE SUPPORT, INC

5500 NE 109th Court, Suite E Vancouver, Wa

Installed and maintained Windows 2003/2008/2012/2016 and Small Business server systems.

Migrated emails from Exchange to Office 365 and Migrated to new server hardware

Installed, maintained and repaired LAN, WAN, Cable, DSL, T-1, and VPN connections

Advised clients about backup, security and network issues with their networks and PCs

Installed, maintained and configured Sonicwall, Cisco Firewalls

Setup and maintained Email in Exchange 2003 – 2016 and Office 365

Maintained Email delivery on BlackBerry, Windows mobile, iPhone and Android

Performed complex network, email and server migrations and administration

Installed and maintained Allworx phone systems

Coached Level 1 and Level 2 Consultants to improve job performance and Tech knowledge

Network/Web/PC Consultant

March 2002 - August 2007

SELF EMPLOYED

Boise Idaho

Designed and maintained customer HTML websites (2003-2006)

Installed and maintained Windows 2000/2003 and Small Business server based systems.

Installed, maintained and repaired LAN, WAN, Cable, DSL, and dial-up connections

Investigated backup, security and network performance issues with client equipment

Performed Antivirus, anti spy-ware scans, and product removal on client PCs

Network Engineer

November 2005 - May 2006

A NETWORK SERVICE, INC

13970 W Hartford D. Boise Idaho

Repaired and maintained PCs at client locations as well as Remotely.

Installed, maintained and repaired LAN, WAN, Cable, DSL, and dial-up connections

Advised clients about backup, security and network issues with their networks and PCs

Performed Antivirus, anti spy-ware scanning and removal on client PCs

Performed Remote managed IT services for client PCs and servers

Network Administrator

April 2004 - November 2005

FOOD MARKETING SOLUTIONS

801 Main Boise

Installed, maintained and configured company LAN with DSL Internet access.

Setup and maintained an FTP site for customers to upload files

Designed and maintained company Website and Websites for customers.

Repaired network and PC failures for the company and customers

Supported users on Windows 2000, XP, FTP usage, and email problems.

Setup and Managed Company POP3 email accounts.

Swing Manager, McDonald's, 2323 Vista Suite 103 Boise, June 1999 - November 2005

Repaired, installed and maintained Point Of Sale systems and repaired network failures.

Interviewed potential candidates to select new employees.

Supported my peers in a Windows 98 and 2000 environment

Trained new and existing managers to successfully manage their shifts.

Supervised the Training program for crew within the store and instructed the crew trainers in the store to implement the training program properly

Held Training events at Corporate office to train hiring and training managers to more successfully coach employees

Coached employees to improve job performance

EDUCATION AND TRAINING

Bachelor of Science - Computer Network Support

May 2007

Master Of Science – IT Management WGU Expected graduation

Sept 2021

BOISE STATE UNIVERSITY

Boise Idaho

MCSE training - Network administration course

December 2002

BCRI

Boise Idaho

CISCO NETWORKING ACADEMY - CCNA 1, 2, 3 and 4 and CCNP 1/2

May 2005

TOOLS & TECHNOLOGY

Microsoft Office 2003, 2010, 2013, 2016 Word, Excel, Powerpoint, Access, Outlook

Windows client OS: 2000, XP, Win7, Windows 8/8.1 Windows 10

Windows server operating systems: Server 2000, 2003, 2008 (and R2) 2012 (and R2)

Linux: Red Hat 9, Fedora 10, Ubuntu, Debian and Mint

Microsoft Exchange server 2003, 2008, 2010 and 2013

Virtualization using HyperV, VMware and Virtualbox

SQL 2000, 2005, 2008 and 2014

Symantec Endpont Protection 10, 11, 12, 12.1, 14.1

Cisco ASDM, Sonicwall SonicOS including VPN technologies and SSLVPN

Microsoft technologies Active Directory, DNS, DHCP Sharepoint and Office 365

N-Able, Connectwise, Labtech, Spiceworks and Kaseya RMM

Remote Desktop connections including Remote Desktop Gateway

Cloning software including Acronis, Symantec Ghost and Windows backup images

Allworx phone systems

Office 365/M365 administration

ORGANIZATION AFFILIATIONS

Member of SkillsUSA Vocational Technical Club

Secretary of SkillsUSA Vocational club

Web Site Administrator for SkillsUSA

Technology committee member Partners in Careers Vancouver, Washington

Chairperson of Technology Committee for Partners in Careers

Certifications

Microsoft Certified Systems Engineer (MCSE) on Windows 2000 and 2003

• MCITP Enterprise administrator Server 2008 R2

• Microsoft Certified Systems Administrator on Windows 2000 and 2003

• Microsoft Certified Professional in Windows XP, EBS, SBS and 2003 Server

• Comptia A+, Network+, Security+, and DHTI+ Certified Professional

• Certified Sonicwall Security Administrator (CSSA) (Current)

• MCSA in Office 365

• Allworx certified professional

Fortinet NSE 1 and NSE2 certified

HONORS & AWARDS

Bronze medal Idaho State SkillsUSA Internetworking competition, 2004

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