Manager Office

TONY-NWABUEZE UGOCHI .U.

NO ** CHIEF MIKE CLOSE AJAO ESTATE LAGOS

TEL: 080********

E-mail: ************@*****.***

OBJECTIVE: To be part of a strong team of professionals faced with challenging responsibilities requiring a high level of commitment with room for career development.

PERSONAL DATA:

Date of Birth: May 19TH, 1980

Sex: Female

Marital Status: Married

State of origin: Imo State

Nationality: Nigerian

SCHOOLS ATTENDED:

1996 – 2001 University of Nigeria Nsukka (B.Sc. Botany)

1991 – 1996 University of Nigeria Secondary School Nsukka

1985- 1990 Town School Oguta

QUALIFICATION OBTAINED:

B.Sc. (Second Class Lower Division)

Senior Secondary School Certificate (SSCE)

First School Leaving Certificate

WORK EXPERIENCE

Organization: Bridge International Academies, June 2020 – Date

Position/Department: Manager, Administration

Supervise and manage administrative assistants

Managing the duties of office cleaners, building security, and maintaining a relationship with building management to ensure that Bridge is receiving the correct level of service.

Lead the Administration Department in providing high quality service to the entire company and clients including maintaining regular quality tea service, front desk support, onboarding employees etc.

Manage security for the building-reviewing CCTV footage, ensuring that only authorized personnel are in the office etc.

Assist Bridge staff with questions and concerns around the work environment

Manage and maintain inventory and stock controls over administration assets (office supplies, furniture etc.), leverage technology and systems to ensure that tracking is repeatable, scalable and fail-safe.

Strategically manage the Company’s floor plan/layout and general office needs

Ensure that the work environment is well kept and motivating for employees

Organize company events, both in and out of the office

Coordinate all logistics and arrangement for Teacher’s Training.

Organization: Universal Microfinance Bank Nigeria, August 2016 – June 2020

Position/Department: Administration and Business Development Manager

Business Development Functions:

Identifies trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments.

Locates or proposes potential business deals by contacting potential partners; discovering and exploring opportunities.

Screens potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments.

Develops negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating partners' needs and goals.

Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.

Protects organization's value by keeping information confidential.

Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Brainstorming with business development team to create new project strategies

Managing company and client expectations.

Identifying sales and services that would appeal to new clients

Reviewing timeframes and budgets

Executing sales objectives

Finding and following up on new sale leads

Arranging business meetings and one-on-one conversations with prospective clients

Attending networking events

Managing records of sales, revenues and other important data.

Making professional decisions in a fast-paced environment

Motivating team members to exceed expected goals

Developing ways to improve the customer experience and build brand loyalty

Researching market and industry trends.

Liase with regulatory bodies for relevant license processing.

Administrative functions:

Negotiating sales contracts

Preparing sales contracts, following company rules and guidelines.

Building trust and long term relationships with clients or customers.

Prepares Scope of Work and cost estimates in coordination with other maintenance trade entities.

Prepares contract advert and strategy document.

Prepares instruction to prospective contractors

Facilitates pre-Tender meetings.

Responds to Tender Clarifications.

Participates in the evaluation of Tenders and associated report writing.

Prepares commercial evaluation template

Participates in Award Recommendations for Contracts.

Prepares relevant presentations.

Performs vendor pre-qualification, categorization and competency evaluation.

Performs vendor performance evaluation and reporting including Health, Safety and Environment audits with follow-up on identified gaps.

Creates decentralized purchase orders and call-off orders and associated tasks.

Facilitates Company Acceptance Tests when necessary.

Manage, plan, coordinate and execute all aspects of protocol support.

Ensure implementation of support contracts required for operations are in place

Ensure the timely preparation of budgets for approval

Ensure approval of contracts and procurement

Ensure strict adherence to company standards

Maintain interface with Contracts and Procurement, Maintenance trades, Site maintenance, Cost Control and Planning

Organization: Finca Microfinance Bank Nigeria, August 2013 – August 2016

Position/Department: Admin Services Manager

As the Admin Services Manager, I managed the following responsibilities;

General Management:

Manage Headquarters’ Administration and Procurement Department. Supervise all Administrative and procurement personnel, ensuring that they are performing their jobs efficiently and using their time effectively.

Responsible for the training and development of all Administrative and Procurement personnel in all FINCA offices. This includes completing a staff performance evaluation of HQ Administrative and procurement personnel

Assist the Chief Financial Officer in creating and updating administrative, procurement and logistical policies, guidelines and procedures, and ensure that these policies and procedures are implemented

Trains, directs and appraises assigned personnel.

Acts as service manager and carries the responsibility of operational running of all equipment.

Guide management away from etiquette or cultural mistakes and help forge important relationships.

Process vehicle registration for all official vehicles.

Procurement:

Plan, manage and monitor all procurement in all FINCA offices and ensure that such purchases are made according to FINCA procurement policies and procedures.

Identify and build a working relationship with best suppliers and service providers in areas where FINCA operates.

Negotiate with suppliers to obtain the best possible price and quality for major procurements required for FINCA offices.

Negotiate and manage all contracts for the procurement of rental car services, communication, maintenance, fuel, gas, etc.

Ensure that procurement personnel procure and provide timely supplies as per the requests made by staff.

Ensure that all major purchases made in FINCA offices are approved and properly documented and recorded in inventory lists.

Ensure that travel arrangement for all international and national staff, both within country and overseas are being processed and arranged efficiently.

Ensure that bills are paid in full and on timely basis.

Provide support to departments in procurement process of consultants, contractors, vendors; monitoring, evaluating and reporting construction progress from inception to completion and handover of a building fit for purpose.

Ensures all goods and services purchased are of acceptable quality at the least possible cost.

Establishment or Renovation of Premises:

Search and recommend new locations for branches as shall be authorized and coordinate the change to new location of existing branches

Coordinate to ensure the launching of the branch is done on time, on budget and according to FINCA branding standards and under the law.

Ensure proper oversight of contractors renovating/building new FINCA offices.

Maintain a very professional working relationship with engineers, architects and the landlord who are integral elements of the construction process.

Provide project management support for branch expansion including the construction and refurbishment of bank buildings and facilitate seamless handover of completed structures to the end user units.

Establishing maintenance procedures and co-ordinating facilities maintenance of branches nationwide and head office.

Ensures that buildings are fully functional and operational.

Ensures all operations are in accordance with established health and safety regulations.

Facilities Management:

Ensure smooth relations with all landlords/caretakers and ensure obligations to the same are met on time

Negotiate lease agreements, ensure premises are free from encumbrances and manage contracts or other legal agreements with input from legal department or company attorney.

Obtain all necessary permits and licenses.

Ensure that FINCA premises are kept clean and professional in appearance and that they meet FINCA brand standards.

Manage day to day maintenance of HQ, assess branches for maintenance needs, and provide assistance to branches when maintenance is required.

Ensure that all office commodities and equipment (chairs, desks, computers, etc.) are properly maintained and serviced or repaired by approved vendors.

Assist the Branch Manager in obtaining additional office space as necessary.

Check and process invoices to finance for payment.

Fixed Asset Management:

Ensure that all FINCA fixed assets are coded, labeled and logged into the fixed asset registry at the time of acquisition and that movement of all FINCA assets within the company or to outside parties is accurately and completely tracked at all times

Maintains a system to report current and accurate data to the finance department.

Ensure that all FINCA offices and branches use the appropriate inventory management and asset registration system.

Perform an annual check on inventory and prepare proper documentation for the removal of damaged or outdated assets.

Develops and coordinates a schedule for carrying out the assessment of assets for every branch of FINCA.

Ensure that staff are trained and monitored on proper care of assets.

Administrative Function:

Ensure efficiency in mail handling, including incoming and outgoing mails.

Process all visa types for staff members.

Makes sure that all official communications from / to outside organizations (government bodies, media, private companies, etc) are routed to the correct manager / organization.

Liase with government officials to arrange meetings or obtain informations on current or future programmes.

Develop and maintain database for key contacts with appropriate biodata and background.

Develop and maintain good realtionships with relevant and reliable sources of information from government,interest groups and other organisations.

Ensure notes of appreciation are sent to dignitaries and officials after visits to the office.

Makes sure that all external and internal conferences and meetings called by FINCA HQ are administratively and logistically supported.

Ensures that travel arrangements and accommodation for all international and national staff, both within country and overseas is being processed and arranged efficiently.

Keeps senior management well informed of significant problems from day to day operational activities.

Formulate, develop and implement protocol policies, strategy goals, objectives and programs for the office.

Plan, coordinate and execute high level foreign and domestic visits, functions, ceremonies and special events hosted by FINCA.

Store Management:

Serves as custodian of the Head office store and coordinate related branch stores for efficient management/records.

Receives and stores materials, equipment, supplies etc.

Records and documents changes in inventory according to established procedures.

Makes sure the store is well kept and neat.

Organization: Dansak Nigeria Limited, November 2008 – August 2013

Position / Department: Head Administration Department

Responsibilities: As the Head of Administration Department, I supervise and manage the following Departments

Store Pile and documentation Department

Property Management

Internal and Public Relations - Communication

Travel Support and Logistics

Travel Support and Logistics

The Travel Unit is headed by a unit head and the primary responsibilities of this unit include;

Duties:

Recommend optimal transportation modes, routing, equipment, or frequency.

Establish and monitor specific supply based performance measurement systems

Create policies and procedures for logistics activities

Plan material flow management systems to meet production requirements

Maintain metrics, reports, process documentation, customer service logs, and training and safety records.

Observing, receiving and obtaining information from relevant sources.

Considering relative costs and benefits of potential actions to choose the most appropriate one for the company.

Internal and Public Relations – Communication

The Internal and Public Relations Unit is headed by a unit head and the primary responsibilities of this unit include;

Duties:

Collaborate with media on various levels and initiate ideas to preserve and promote company objectives.

Prepare and edit all kinds of communication material to promote and advertise company policy and products.

Direct, counsel and manage staff from the other departments as well.

Draw up promotional plans with the communications and business development teams.

Discuss company issues with interdepartmental staff and management and enlist procedures to tackle them.

Draft and revise project proposals and presentations, and enterprise ideas for company communications.

Property Management

The Property Management Unit is headed by a unit head and the primary responsibilities of this unit include;

Duties:

Oversee local third party property managers and leasing agents.

Propose goals and objectives for each property.

Assist in the preparation and approval process of property operating budgets.

Monthly, quarterly and annual reporting of the portfolio.

Monthly review of operating statements

Store Pile and documentation

The Store Pile and Documentation Unit is headed by a unit head and the primary responsibilities of this unit include;

Duties:

Put in place comprehensive records programmes that support the organization to create and maintain full and accurate records.

Manage records systems that meet the organization’s record keeping needs, can be understood and operated by all staff, and have clear and effective policies and procedures.

Operate records systems that are reliable and can be used continuously and regularly; that have integrity and comply with the requirements of current business; that are comprehensive; that manage records for all business activities; that create and maintain records systematically.

Develop and maintain records management policies covering the access, retrieval, use, retention, disposal, conversion, and migration of records.

Classify the access status of records which have been in existence for 25 years or on transfer.

Obtain compliant disposal authorities and ensure that no illegal records disposal takes place.

Ensure that all staff are aware of organizational records management policies, and have sufficient training and support to implement them.

Ensure that all staff know their responsibilities to create and maintain records.

Implement monitoring and auditing processes to make sure all the above are operating successfully.

Receives and inspects all incoming materials and reconciles with purchase orders

Distributes documentation with purchase orders; reports, documents and tracks damages and discrepancies on orders received.

Makes intra-company deliveries of requested office furniture and merchandise

Maintains records of all deliveries.

Receives and stores documents and confidential files; maintains record of approved document and confidential file destruction.

Ships canceled and damaged items back to vendors as appropriate.

Delivers and sets up furniture for various campus events as requested.

Handles and documents storage and transportation of hazardous materials.

Maintains the warehouse, records area and stores area in a neat and orderly manner.

Organization: Dansak Nigeria Limited, November 2006– November 2008

Position / Department: Unit Head, Procurement and Facility Management

As the Unit Head for procurement Facility management, I managed a 4 –Man- team and managed the following responsibilities;

Maintain records of goods ordered and received.

Locate vendors of materials, equipment or supplies, and interview them in order to determine products availability and terms of sales.

Prepare and process requisitions and purchase orders for supplies

Control purchasing department budgets

Review purchase order claims and contract for conformance to company policy

Plan, direct and coordinate the activities of buyers, purchasing officers and related workers involved in purchasing materials, products and services.

Supervise procurement and maintenance & upgrades of furniture, utilities, computers, security systems & signage for the company.

Planning, directing, coordinating & budgeting for a single facility (or several small facilities) including hiring personnel.

Ensure facilities will meet needs of multiple individual projects and coordinate with IT staff for technological needs

Supervise facility usage, operations, equipment maintenance, etc.

Prepare & maintain annual budget for building use and facility maintenance

Using performance management techniques to monitor and demonstrate achievement of agreed service levels and to lead on improvement

Ensuring the building meets health and safety requirements.

Checking that agreed work by staff or contractors has been completed satisfactorily and following up on any deficiencies.

Planning best allocation and utilisation of space and resources for new buildings, or re-organising current premises.

Calculating and comparing costs for required goods or services to achieve maximum value for money.

Organization: Diamond Bank Plc, Dec.2004-October 2006

Position /Department: Banking Operations

I functioned in the following units:

Teller

Customer Service

Funds Transfer and Clearing

Relief Cash Officer

Organization: NYSC (St Charles College, Abavo, Delta State)

Position /Department: Class Teacher

Taught Business Studies and Accounts as a classroom Teacher

OTHER COMPETENCE:

Ability to work with little or no supervision

Excellent interpersonal and communication skills

Ability to work under pressure

Time Management ability

Judgment and decision making abilities

Getting members of a group to work together to accomplish tasks.

Communicating with supervisors, peers or subordinates

Talking to others to convey information effectively.

Effective management of material resources

Effective management of financial resources

HOBBIES: Reading, meeting people, Listening to music and Travelling

REFEREES:

AVAILABLE ON REQUEST

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