Manager Service

RESUME

ANNAPOORNI NAGARAJ

Chennai, INDIA

Contact No: +917*********

Email Id: **********@*****.**.**

Aspire to pursue challenging assignments in Customer Service / Documentation/Operations with a growth oriented organization of repute

•A competent professional with overall 9 years of experience in Customer Service, Quality check & Documentation.

•Proficiency in effectively managing & controlling Documentation & operations responsibilities of organizations.

•Talent for proactively identifying & resolving problems. A competent professional in handling Customer Queries.

•A skilled Professional with exceptional presentation skills and abilities in Customer Service.

•An effective communicator with exceptional relationship skills with the ability to relate to people at any level of business and management.

WORK EXPERIENCE

DECCAN WEB ASSESTS - Senior Customer Support Analyst

May 15th 2017 to 30 March 2019

Role:

Solving customer queries through online chat support and through voice support

Handling of customer complaints and queries received through mail

Handling of KYC verification process and maintain of the KYC documents for any Suspicious activities identification

Ensured Zero % error in the process

Supervising in absence of Team Lead/Manager

Liaising with team members for new updates and for query resolution.

TATA CONSULTANCY SERVICES LIMITED - Process Associate

January 2013 - November 2016

Role:

· Account maintenance, KYC process, for UAE Clients and in Mortgage Unit for USA clients.

•Handling of mails regarding the property closure for USA clients and providing HAMP certification after the complete checks regarding the property details and payments for the closure of property.

•Worked as a Quality coordinator in UAE account maintenance team.

•Accounts maintenance will be processed through branch in UAE and then moved to quality team for quality check.

•Ensured zero % error in both the process, Maintaining MIS and daily reports regarding quality check.To ensure compliance with applicable internal policies and procedures and external Regulations.

•Provide support to assigned areas on compliance -related issues, including documentation and form review for compliance with applicable regulations.

•Demonstrated skills in retaining old as well as new clients & maintained revenue.

•Providing prudent solution to service related queries.As a quality coordinator placed in the processing desk which is the part of the application processing.

Company: ABRAO TRADING LLC (DUBAI, UAE) from June 2011 to June 2012- As Sales Coordinator

•Company profile: A complete trading Company Germany originated with having strong network in 55 countries. Mainly into dealing with hotel kitchen equipment’s.

Role:

•Liaising with clients for their queries and shipments.

•Updating clients for the shipments and giving relevant information related to job.

•Liaising with internal department, overseas agents and offices for the shipments.

•Maintaining day to day report for the ongoing shipments.

•Reporting to manager for the Shipments and new clients, estimating the cost sheet for the Shipments and following for the payments for the cash clients.

TRAYEE BUSINESS SOLUTIONS PVT LTD - Quality Coordinator

January 2004 to March 2010

Role:

· Handling of credit card Applications, application before decision for the policy check

· To ensure compliance with applicable internal policies and procedures and external Regulations.

· Provide support to assigned areas on compliance -related issues, including documentation and form review for compliance with applicable regulations.

· Preparation of reports summaries and various daily and monthly MIS s (Management information systems) for the department.

· Handling Team member's queries and resolve issues.Played a pivotal role in handling customer grievances & providing appropriate solutions for the same.

Initially served as tele-calling executive in anti-attrition team, which is part of customer service related to credit card.

Handled back up calls as a quality coordinator in anti-attrition team, and shared the feedback with the team members.

Resolving customers queries from call center.Maintained 100% accuracy levels throughout the year

Providing prudent solution to service related queries.

As a quality coordinator placed in the processing desk which is the part of the application processing.

Giving a training session for the new joiners to the organization related to application processing.

ACADEMIC

Bachelor of Arts in Economics from Meenakshi College for women Secured 60%

H.S.C from GHSS, Kodambakkam Secured 76%

S.S.C from GHSS, Kodambakkam Secured 74%

PERSONAL DOSSIER

Date of Birth : 22ndMay 1982

Gender : Female

Marital Status : Married

Nationality : Indian

Languages : English, Hindi, Tamil, and Kannada

Permanent Address : 156/3, Vannier1st Street,Choolaimedu, Chennai - 600094

Annapoorni Nagaraj

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