Service Customer

Philippine Airlines, May ****-March ****

- Greeted passengers and assisted them during

flights to ensure that their needs and

requirements

were fully meet

- Demonstrated all emergency procedures,

prepared passengers for take-offs and landings,

and provided an all-time customer service

-Maintained a calm and safe atmosphere, and

resolved any passenger issues

- Consistent Dean's Lister, 2011-2014

- President's Lister, 2012

- Amadeus Passer, 2013

- League Tourism Student of the Philippines

(LTSP)

Internal Officer (VP) 2012

- Graduated with Honors

- Consistently in the Honor's List

EDUCATION BACKGROUND

HOLY ANGEL UNIVERSITY

BS in Tourism Management, Graduated in 2014

DON TEODORO V. SANTOS INSTITUTE

Completed High School, Graduated in 2010

CERTIFICATES

SARAH

CRISELLE

MENDOZA

F L I G H T A T T E N D A N T

*************.*@*****.***

linkedin.com/in/sarahmendoza-

1b7451143

Twin Oaks Place

Shaw Blvd

Mandaluyong City, PH

C O N T A C T D E T A I L S :

+639*********

CORE SKILLS

Customer Service

Good communication(active listening,

interpersonal, verbal & non-verbal))

Problem-Solving (attention to detail,

patience)

PERSONAL PROFILE

Enthusiastic Flight Attendant with

over 4 years of experience in

domestic and international

commercial flights. Demonstrated an

excellent communication skills and

customer-oriented approach. With

the ability to work and perform well

under pressure, a highly professional

attitude and well-developed time

management skills.

DEDICATED TO MAKING EACH

CUSTOMER'S EXPERIENCE COMPLETELY

MEMORABLE THROUGH IMPECCABLE

SERVICE

Management

Leadership

Fontana Leisure Park & Casino, Dec 2015 to Dec 2016

- Welcomes guest by greeting them

- Choosing rooms and handing out keys

- Answering questions about what hotel offers and

the surrounding area

- Dealing with complaints and problems

- Act as a product consultant to promote ad recommend travel products of dnatal

- Provide one-stop customer service, including holiday packages, fare quotation, flight and

hotel reservations, issuing tickets and selling.

Dnata, Sep 2015-Dec 2014

Clark Freeport Zone, Pampanga

Clark Freeport Zone, Pampanga

Hotel Receptionist

PAL Inflight Center, Pasay

Flight Attendant

Travel Consultant

WORK BACKGROUND

Server

IHOP, Mar 2014-June 2014

-Responsible for coordinating the timing and serving of guest meals

-Responsible for assuring that the guests get great service and food

-Respond to guest questions, concerns and complaints and make sure they leave satisfied

Philippine Airlines

Initial Cabin Crew Training, Class

6th Honorable Mentioned

16-05, August 2016

OMNI Aviation

Cabin Crew Training

Valedictorian, February 2016

Contact this candidate