SACHIN CHOPRA

**** ******* ******* ********, ********, R3T 4J5

Cellphone: 204-***-**** email: adjyit@r.postjobfree.com

PROFESSIONAL PROFILE:

Collaborating with teammates and entrepreneurs to solve real business problems and develop new products or services.

Bringing a can-do attitude and a strong passion to succeed to facilitate customer relationships

Represented various group, ideas, and organization at various events

Effective at handling customer complaints and satisfying the customers

Held and conducted meetings with the high school principal every week, and with student leaders, as the student body’s representative, discussing current affairs, projects, announcements, problems, and other important matters

Experienced with Microsoft software, including Word, Power-Point, Excel Access, Project, and Office Production

Developed source code in some programming languages like JavaScript, C, C++, Scratch, web designing, React, Git and Materialize-CSS

Assisted customers with their problems, and informing them of policies and procedures to come out with the best possible solution

Communicated with upper management by writing a letter about a dispute among employees that affected the workplace, resolving the conflict promptly

ACADEMIC EXPERIENCE

Created Business requirement document along with some prototypes to show the implementation of library management system

Participated in web coding challenges and created a mockup website as a part of my assignment

Improved communication skills and teamwork skills while working on various group projects and assignments

Learned about business activities, economic studies of different countries, accounting, and tax management

Trained in customer service assistance and trade production activities, applying the learnings in the workplace

PROJECTS:

Worked as a group leader to organize different events in school, managing different team, and ensuring the success of the projects

Did research on Tim Hortons and presented the findings in front of an audience, a minimum of once a week, for a business analysis class

Worked in teams for many projects in different courses to sharpen my skills to work more effectively and efficiently in groups

created user stories to show the functionalities that a robot Dog can perform

Operate within a scrum environment, facilitating the ceremonies to manage the artifacts prescribed in the scrum framework

Implemented BPM language to create BPMN diagram to model business processes and scenarios s for

EDUCATION:

oRed River College, Winnipeg, Canada 2018 – 2020

Business Technology Management

oDayanand Model School, Punjab, India 2016-2017

Business

WORK EXPERIENCE:

DAIRY QUEEN (TEAM-LEADER) July 2018 - Present

Greet customers entering the establishment, strengthening customer and company relations

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change

Assist in general clean-up duties to create a safe, healthy, and welcoming place for customers

Manage difficult scenarios by calmly assessing the situation and taking the appropriate actions to meet the customers’ needs

Address all customers’ issues by promptly responding to inquiries, ensuring complete customer service satisfaction

ACE PROJECT SPACE (Project Manager) January2020 - April2020

Gathered Client requirements for product, analyzed and discussed requirements with the team

Created documents for product which includes project charter, requirements documents, user stories, and story tasks, meeting agenda, meeting minutes.

Provided client overview for each sprint in sprint review meetings and deal with the changed scope in the project

Organized and facilitated client and team-meetings

Planned each sprint and divided work for each sprint in team

Designed wireframes for web application using balsamic and developed elements for the application using React and Materialize-CSS.

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