Jean-Rémy Didier

adjyil@r.postjobfree.com +66-642**-**** www.linkedin.com/in/jrdidier

Phuket Villa Chaofah 2, Phuket

EXPERIENCED FOOD & BEVERAGE MANAGER

Restaurant Operations Financial Management Operations Management A dynamic, result-oriented Food and Beverage Manager offering focused leadership to drive sales and profitability in highly competitive markets. Consistently achieving performance goals with enthusiasm, tenacity and initiative, complemented with knowledge and expertise in: Restaurant Pre-Opening – F&B Operations – Bilingual Events Coordinating – COGs / P&L

Building & Mentoring Teams

KEY SKILLS

Management – Leadership – Interpersonal Communication – Problem Solving Critical & Analytical Thinking – Adaptability – Entrepreneurship EXPERIENCES AND ACHIEVEMENTS

Vdesk Mar 2020 – Present

Web Content Moderator – Customer Service / Home based

“Vdesk” is an online customer service provider for medium and big companies. They are operating in multiple languages and is based in Cyprus.

Controlling web content between users in order to provide a safe environment.

Coordinating with management and co-workers and comply with both company policy and laws.

L’Americano Espresso Bar / The Fresh Collective Jun 2018 - Jan 2020 Restaurant General Manager & Events / Catering

“The Fresh Collective” is a Hospitality Group operating Restaurants, Venue and Events across Australia.

Achievements

Successfully opened restaurant and implemented effective work system and procedures.

Fully accountable for operational management, administration, financial, maintenance and compliances for the venue.

Coordinated and managed events with up to 600 guests (30 staff +) in venues / Organised and Supervised Catering On-site / Off-Site.

High achiever in hitting weekly and monthly targets by reviewing weekly/monthly sales as well as maintaining a successful operation.

Negotiated with suppliers and reduced cost of goods by maintaining low margin.

“Le Bon Choix” Cafe & Bakery, Brisbane Aug 2017 – Jun 2018 Café Manager

“Le Bon Choix” is a high-end Café & Bakery franchise operating 7 stores in Queensland, Australia. I was fully accountable for their flagship store located on Queen St. Achievements

Increased sales by 15%, set new procedures to improve work system.

Decreased food wastage by 10%, by monitoring factory production to meet demand.

In charge of recruitment and training of new staff members to maintain staffing level and quality service across 3 store locations.

“Jones the Grocer”, Auckland, NEW ZEALAND Mar 2016 – Aug 2017 Multi-Site Manager

“Jones the Grocer” is an Australian franchise, their particularity is their cafés have all a retail corner with grocery items.

Achievements

Management of operations, staffing, financial, compliance, maintenance and growth of 3 branches.

Slashed supplies cost 10% by negotiating with suppliers and considerably reducing wastage.

Collaborated with the Head Chef to develop new profitable menu items and increased profitability.

Analysed food trends and developed marketing to generate traffic & sales.

“The Shelter” Café, Auckland, New Zealand July 2015 – Mar 2016 Café Manager

“The Shelter” is a luxury complex store combining a café, clothing, homeware, accessories. Achievements

Successful in opening the café and set up the work system, introduce effective procedures and elaborate menu.

Supervised events and on-site/off-site catering.

Notable in sourced new suppliers and negotiating prices to maintain good margins.

In charge of ordering supplies for FOH and BOH and control of P/L, Cost of Goods and Wastage.

“L'Assiette” Café and Restaurant, Auckland, New Zealand Oct 2014 – Jul 2015 Restaurant manager

“L’Assiette” is a popular French Café and Restaurant located in Britomart district, Auckland. Service was a la carte, serving traditional French food. Achievements

Maintained low labour cost.

Increased gross profit and reduced wastage by overseeing stocktakes.

“Vanitas”, Italian Fine Dining Restaurant, Main Beach, Australia Oct 2013 – Jun 2014 Head Waiter

“Au Doyen”, Restaurant, Marseille, France Feb 2013 – Oct 2013 Restaurant General Manager

“Au Doyen” is a French Mediterranean Restaurant located in a prime location. I organised with the owner the setting, recruited the team and launched the place. Achievements

Successfully opened the restaurant and set up work system and procedures for a team of 20+ staff.

Responsible for operational management, administration, maintenance and compliance.

Designed menus with Head Chef to create profitable items.

Provided excellent customer service by meeting customer needs and handling customer complaints directly.

“Vanitas”, Italian Fine Dining Restaurant, Main Beach, Australia Jun 2012 – Feb 2013 Head Waiter

“Vanitas” is a hatted Italian restaurant located in the Palazzo Versace 5 stars Hotel. Achievements

Successful in leading the of 6 members in a hatted restaurant.

Assistance of daily management duties.

“Le Wok”, Restaurant and Bar, Marseille, France Jun 2007 - Jul 2012 Restaurant General Manager

“Le Wok” is a casual fine dining restaurant serving a fusion a mix of Vietnamese and Thai food. The restaurant is located in a popular location and also pairs up as a delicious cocktail bar. Achievements

Managed a team of 20 staff and maintained a low turn-over for several years.

Directly negotiated with suppliers and maintained low COGs.

Increased sales by 15% for 3 following years.

Provided excellent customer service and retained sophisticated clientele.

“Le Wok”, Restaurant and Bar, Marseille, France Jun 2006 – Jun 2007 Assistant Restaurant Manager

Assisted Restaurant Manager with all needs.

EDUCATION

− Diploma of Higher Education in Computer Graphic Design Aries Computing University, Marseille, France

− High School Certificate with major in Accounting Antonin Artaud College, Marseille, France

PROFESSIONAL DEVELOPMENT

− RMLV / Approved Manager Liquor Queensland

− HACCP, Food and Safety Supervisor, Queensland

− First Aid Certificate

− Computer Skills – Advanced

Knowledge of different POS SYSTEM / Outlook / Office / Micros PERSONAL ATTRIBUTES

French: Native / English: Fluent / Thai: Beginner (Learning)

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