Sales Office
Resume:
Dalmarylis Ortiz
Orlando, FL 32826
**********@*****.***
Objective:
To obtain position that will enable me to use my strong organizational skills, educational background and ability to work well with others.
Experience:
05/14 – 12/16 SeaWorld (Park Operations Hostess/Guest arrival)
7007 Sea World Drive Orlando Florida 32821
Provide exceptional guest service by answering guest questions, advising guest on show times and park attractions, and resolving any guest issues.
Facilitate an organized flow of guests through ticket lines, bag check, and turnstiles.
Maintained cleanliness of all assigned areas.
Preformed any other tasks assigned.
01/17-03/17 Econ River Animal Hospital (Volunteered)
15220 E Colonial dr, Orlando, FL 32826
Shadowed the veterinarian as well as the vet technicians
11/17-Present Universal Orlando (Box Office Agent)
6000 Universal Blvd, Orlando, FL 32819
Selling tickets in person, over the phone, and via the internet.
Processing and verifying credit card, voucher and cash transactions.
Understanding and becoming proficient in Galaxy and Shubert Ticketing (reserved seat ticketing computerized software).
Maintaining constant surveillance of cash drawer to ensure accuracy.
Sharing knowledge of the theater and suggesting specific seat locations to meet our guest's needs.
Processing and investigating ticket issues, resolving guest complaints, and assisting with lost, stolen, or damaged tickets.
Compiling data and preparing ticketing and sales reports as needed.
Performing clerical duties such as filing will call tickets, faxing order information, processing vouchers, and making copies.
Monitoring supply inventory and informing management when items need to be replenished.
Understanding and actively participating in Environmental, Health & Safety responsibilities by following established Universal Orlando policies, procedures, training, and Team Member involvement activities.
Performing other duties as assigned.
Education:
East River High School (2013-2017).
Valencia College (2017-2020)
Associates degree earned in 2020
University of Central Florida (2020-present)
Skills:
Strong verbal communication skills (Bilingual)
Fast learner
Multi-Tasking skills
Effective listener
Teamwork skills
Critical Thinker
Ability to work well under pressure
References:
Available upon request
Contact this candidate