Digital Communications Associate

Emily X. Lim

*** ****** ***., ****** ******, Maryland, USA • adjy7l@r.postjobfree.com • +1-301-***-**** • LinkedIn WORK EXPERIENCE

Digital Communications Associate, U.S. Global Leadership Coalition Washington, D.C., U.S.A. Jun 2019 – present

Email and CRM Platform Management

Designed unique email headers, coded, and tested email invitations using HTML and CSS for over 150 events to send via CRM tools Quorum and Draft Magic, reaching up to 25,000 recipients at a time.

Managed USGLC's events page and created 50+ event pages, email autoresponders, confirmation emails, and maintained backend API link from Gravity Forms in WordPress to Quorum.

Analyzed email campaign and recruitment performance for USGLC’s signature fundraising event, Tribute Dinner. The campaign reached over 30,000 contacts via email and secured over 10,000 RSVPs.

Point person for the data transfer from Salesforce to Quorum. This included reformatting 50,000+ rows of contact data accumulated over the past decade, and migrating 300+ email and event lists via excel and API.

Planned an implemented data rollout strategy for hundreds of outgoing Trump administration contacts and incoming Biden appointees, including transitioning email lists and tagging new custom fields. CMS & Graphic Design

Edited, managed and designed visual and written content for USGLC’s WordPress-hosted Coronavirus Hub, a webpage with resources about the impact of COVID-19 on issues of global health.

Executed the annual update for USGLC’s State One-Pagers, which involved a data merge using Adobe InDesign and Excel, followed by a SFTP sync to AWS of over 1,300 data points across all 50 US states.

Using HTML, CSS and WordPress, built out microsite and application form for USGLC’s Next Gen initiative, including complex form functions such as file upload, checkboxes, long essay-style response sections. Customer Support Specialist, Quorum Analytics Inc. Washington, D.C., U.S.A. May 2018-Jun 2019

Provided technical support for over 800 clients from various sectors on how to navigate Quorum’s CRM functionality.

Prepared and manipulated excel data for dozens of clients transferring data from other CRM providers to Quorum.

Designed and created over 100 client help resources, including: videos, guides featuring GIFs, and how-to guides.

Produced timely analytical reports to suggest systemic improvements in knowledge base content.

Led a company-wide KPI to automate client communication using drip campaigns and in-app announcements. Political Affairs & Communications Intern, U.S.-Asia Institute (USAI) Washington, D.C., U.S.A. Jan – April 2018

Managed and updated USAI’s presence online by creating infographics, brochures, and fundraising materials.

Compiled news on the latest affairs into Asia News Brief, a biweekly circulation which reaches over 2000. EDUCATION

Emory University Atlanta, Georgia, U.S.A.

Bachelor of Arts in International Studies and History Aug 2014-Dec 2017 Cumulative grade point average: 3.8 out of 4.0

Sha Tin College, English Schools Foundation Hong Kong International Baccalaureate Diploma 2007-2014

International Baccalaureate Score: 42 out of 45 with a Bilingual Diploma in Chinese and English SKILLS

Languages: native English; working proficiency in Mandarin and Cantonese

Expert in Microsoft Suite, particularly Excel (VLOOKUP, Text to Columns, Conditional Formatting, etc.)

Software: Adobe InDesign & Photoshop, ChurnZero, Google Drive, Keynote, Litmus, Salesforce, SharePoint, PowerPoint, Quorum, OneDrive, WordPress

Programming languages: HTML5, CSS, PHP (courses taken listed below) o Learn HTML5: elements, structure, tables, forms – completed July 2019 o Learn PHP: PHP variables, strings, arrays, conditionals and logic, loops – completed January 2020 o Build a Website with HTML, CSS, and Github Pages: HTML5, CSS, local web development, Google Developer Tools, Command Line, CSS Flexbox, Web animation – completed August 2020

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