Leslie M Sherwood

*** ***** *****

1-506-***-**** (C)

Bathurst, NB E2A 2P3

adjy70@r.postjobfree.com

Objective

I am looking to obtain employment within your organization.

Shoppers Drug Mart

Dieppe NB

Moncton NB

Cashier Supervisor

May 2016-October 2020

- Opened and closed the store which included balancing tills and coin float, daily bank deposits and coin orders, prepared paperwork for opening and closing shifts and distributed it to the correct managers and admin staff. Managing store appearance and distributing the order to the store shelves and stock room

- As cashier supervisor I took care of staff breaks (also replacements/

on call staff, sick days) I was also often responsible for training new

staff. Also dealing with customer complaints.

- Also at times I was responsible for opening and closing receiving doors for vendors and signing for packages. I made sure the store was alarmed and locked every night.

Best Buy Canada

Moncton, NB

Operations Senior

August 2011 (Future Shop) – January 2016

- Opened and closed store which included, balancing tills and coin float, daily bank deposits and coin orders, prepared paperwork for opening and closing shifts. Managing store appearance, opening/closing staff (replacements/on call staff, sick days) and ensuring the store was locked and alarmed.

- As manager on duty and customer service supervisor I managed online orders both in person and over the phone. Processed warranty claims, credit card applications and payments, product excahnges. POS,answered product questions and handled customer complaints from various departments

I was often responsible for interviewing, training and coaching staff on systems and customer service. I went to the Introduction to Leadership (ILP Course) Offered administrative support and overall support on a daily basis.

Walmart

Moncton NB

Customer Service Supervisor

january 2011 -August 2011

Sussex NB

2009-2010

Responsible for opening and closing duties, balancing tills and self checkouts, paperwork such as daily approvals and managed store,department appearance.

Managed front end staff: schedules, breaks and cash drops. I was required to give passwords and manager approvals as needed by staff. Trained and coached staff on processes and services.

Managed customer service experience: Western Union transfers, POS, Answered product questions, handled customer complaints and processed Walmart credit card application and payments.

Kernava's Restaurant

Moncton NB

Server

January 2011-August 2011

I worked in a high-pace environment, taking customer orders, ensuring customer satisfaction throughout dining experience, managed multiple guest tables while assisting with colleagues tables when necessary. Bartended for restaurant and was responsible for guest drinks.

Balanced tills and cash floats. Used POS sytem to take customer payments.

Maintained restaurant appearance: cleaning guest tables and general resaurant area (floors, windows. Counters)

Served for special and private events managing large groups and complex orders and payments.

Education

Sussex Regional High School, Sussex NB

Awards & Additional Training

- WHIMIS

- Future Leaders Program

- Introduction to Leadership Program (ILP)

- 3 MVP Customer Service Awards

Interests & Volunteer Work

- Parent Volunteer at my children's schools

- The Humanity Project

- Organized and volunteered at several work events

I enjoy reading, music, laughing and spending as much time as possible with my family and my dog.

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