Jasdeep Singh

* ********* ********, ******** **, L6Y 4K9 416 – 550 – 2025 adjy5b@r.postjobfree.com

O B J E C T I V E

To obtain a position that will enable me to use my strong organizational skills, award-winning educational background, and ability to work well with people

HIGHLIGHTS OF QUALIFICATIONS

Excel in oral and written communication and time management skills.

Able to work independently and as a team member.

Hold a strong set of skills and experience in conflict resolution.

Social Work (Student Placement)

September 2016 – April 2017

Punjabi Community Health Services

Brampton, ON

Provided assistance in planning the weekly Senior’s day program,

Updated clients over the phone of any changes in the day program,

Updated client forms from hard copy to the computers data,

Helped with the preparation of food and refreshments for the day program clients,

Participated in multi-disciplinary team of social workers, and case managers

Transcribed interviews and entered data using Excel

Participated in the weekly groups in day program

Empathized with clients and applied active listening skills including reflecting and clarifying to ensure clients felt comfortable and encouraged to continue the conversation

Doing the INTER-RAI CHA assessment of the clients and making the care plan accordingly.

Organize meeting with the PSW for the detailing of the care plan.

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South Asian Canadian Health and Social Services January 2016- April 2016

Shadowed Case Manager, facilitating senior’s programs, client in-take, program activity planning, assisting seniors, etc.

Led psychoeducational sessions on drug abuse, domestic violence, stress management etc.

Work experience

Customer Service

LT Cargo System December 2017 – 2019

Worked as a dispatcher, politely assisted customers via telephone.

Handled daily heavy flow of paperwork and cooperated with the accounting departments.

Use UFOS to create new work orders, make trips and dispatch the drivers accordingly.

Send notifications to clients regarding the pickups and deliveries via email.

Scan signed BOL’s and send invoice to the customers.

Pricing drivers according to the freight delivered.

Load drivers for daily deliveries and arrange the dock according to the loadouts.

Trans-Canada and E-Z rent a car March 2017 – present

Worked at front-desk dealing with the customers by making the rental car contract.

Show the car to the customer, inspect the return cars and close the rental contract.

Driving the shuttle to the Airport to pick up and drop off the customers.

Provide information to the clients on the phone about the online booking.

Provide excellent customer service to every individual in every possible way.

January 2016 – March 2016

Toronto Plaza Hotel, ON

Maintained a smooth and calm environment for clients

Showcased administrative skills by answering phone calls, and communicating with managers and customers.

Handled currency and credit transactions quickly and accurately

Utilized various techniques to make customer ‘s experience with the organization more friendly

Strengthened customer service and communication skills by greeting customers and assisting in equipment issues.

Brar’s sweets and Restaurants October 2015 – December 2015

Greeted customer warmly which made them feel comfortable and leads to great customer satisfaction

Prepared food and beverages, served to the customers

Organized documentation work which made me more organized and efficient

EDUCATION

Diploma in Social Service Worker, Gerontology January 2016 – April 2017

The Sheridan College Institute of Technology and Advanced Learning, Brampton (ON)

Relevant courses:

Recreation, activation and motivation

Aging, wellness and mental health promotions.

Introduction to social service practice

Group methods facilitation

Professional practice

Advanced helping skills

Community development and fundraising

Bachelor in Arts (Sociology)

A.S. College, Khanna, Punjab, India August 2011 – July 2014

TRAININGS AND CERTIFICATIONS

First Aid & CPR/AED Level C Certified 2016

Security Guard license

Class G driving license

Smart serve license

Gentle Persuasive Approaches (GPA) certificate

CRMS Training

LANGUAGES

Proficient in English, Punjabi, and Hindi.

INTERESTS

Playing Rugby at Sheridan October 2016 – December 2016

Playing Rugby at Vaughan Yoemens January 2017 – Present

Traveling, watching movies and etc.

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate