Michael

Pahr

OBJECTIVE

Positive influence utilizing

successful managerial

experience in corporate IT

Operations. Establish service

quality which exceeds the

established service levels

utilizing innovation to lower

cost and improve efficiency.

ADDRESS

640 W Gladys Ave,

Elmhurst Il 60126

PHONE

847-***-****

EMAIL

adjy4u@r.postjobfree.com

Candidate Info

38

years in workforce

4+

years at this job (9+ on this account)

17

years as a Service Delivery

Manager/Director

EXPERIENCE

Jan 2019– Present

Cloud Program Director • Infosys Ltd • Lisle, Il

Jul 2016 – Jan 2019

Infrastructure Operations Manager • Infosys Ltd • Lisle, Il May 2014 – Jul 2016

Service Delivery Director • Atos(Xerox) • Oakbrook, Il Sep 2011– May 2014

Service Delivery Manager • Xerox • Oakbrook, Il

Dec 2004 – May 2011

Service Delivery Manager/Director • Siemens Business Services • Mason, Oh

Aug 2003 – Dec 2004

UNIX Team Lead • Washington Mutual • Vernon Hills, Il Jul 1998 - Aug 2003

UNIX L1/L2/L3/Team Lead • IBM Global Services • Naperville, Il Mar 1996 – Jul 1998

Field Software Services Support & Communications Engineer • Ilex Systems Inc • Sierra Vista, Az

May 1993 – Mar 1996

Field Engineer • Vitro Services Corp • Sierra Vista, Az Jul 1982 – May 1993

Intelligence Analyst • U.S. Army • All Over

Work closely with key company leadership to improve operational effectiveness, enhance quality management and align support with the client’s support requirements. All of this is accomplished while removing costs, promoting change and most importantly developing a culture of industry leading quality. Through Lean thinking methodology I identify the short and long-term operational impact of any necessary process changes and access the financial impact of all changes to the organization.

The utilization of that Lean thinking allows me to evaluate management programs and to troubleshoot and isolate the cause of human performance gaps or organizational needs, which drives the development of system tools designed to provide sustainability of gains and a culture of continuous improvement.

NOTABLE ACHIEVEMENTS

• Datacenter Migrations to other DC’s and or the Public/Private Cloud.

• Expanding the business by understanding the client’s needs and selling additional services needed to fulfill them.

• Develop and maintain SLA and KPI through account Governance and thought leadership.

• Developed plans for managing/retaining talent inside organization and for improving leadership strength.

• Developed operational functions essential for increasing the Business unit’s productivity such – Evaluated and established standards and guideline that were to be.

EDUCATION

Cochise Community College, Sierra Vista, Az

UNIX Administration Certificate awarded.

U.S. Army, All Over, USA

Signals Intelligence Analyst

Primary Leadership Development

Basic Non-Commissioned Officer Course

Certified Instructor and Command Briefer

ITIL Certified

COMMUNICATION

As an SDM/D, I brief and meet with C level client company officers conducting monthly service level reviews. Working with Sales Teams, I prepare and meet with same C level clients providing quarterly and yearly business reviews highlighting new products and opportunities that could potentially improve the overall experience for our clients. In the U.S. Army I spent 2 years in front of students as the Lead Instructor over Basic Computer skills. Training enlisted and officers alike. As a command Briefer I briefed Sr Officers, Senators and other officials on Intelligence related updates and information. LEADERSHIP

With Xerox I recognized as the lead SDM with 5 SDM’s as direct supports and over 80 in-directs. When the Service Delivery Director moved to another account I was promoted and took over full Service Delivery over the $50M account.

When I transitioned to Siemens, I was slated as the regional UNIX team lead. I petitioned that with my leadership experience and current client knowledge I was better suited as the Service Delivery Manager. Siemens agreed, and signed on as the Regional Service Delivery Manager for the North East. Less than 6 months later, I expanded my role to include the South East Region including the Primary Datacenter and thousands of Bank Branches across 39 states.

When I first started with IBM I started as the 1st dual hatted service desk support L1 person for both UNIX and Windows alike. When I left IBM 5 years later, I was a team lead over an L3 UNIX team supporting over 80,000 users and thousands of servers.

In the Military I quickly moved into leadership positions, team lead, Squad leader, Platoon Sergeant. I am one of the few Sergeants (E-5) to have ever received a Meritorious Service Medal, usually only received by Sergeant First Class (E-7) and above. I won the award as an Instructor teaching New Recruits and Officers alike, with a self-developed and army wide adopted lesson plan. While in the service I was also select as NCO of the quarter the US Army Military Intelligence Corp. REFERENCES

[Available upon request.]

Contact this candidate