Tongrui Hu (Terry)

* ******** *******, ******** ****, NJ 08904

732-***-****

adjxzs@r.postjobfree.com

EDUCATION

Master of Supply Chain Analytics Expected graduation on Jan 2021 Rutgers University, New Brunswick, New Jersey

Bachelor of Art, Major in Economics, minor in Statistics Sep. 2013 - May 2018 Rutgers University, New Brunswick, New Jersey

SKILLS

Computing skills

• Python, R, Tableau, SQL, Excel, Microsoft Word, PowerPoint

• Supply chain modeling and optimization

PROFESSIONAL EXPERIENCE

Loong Air Airline Data Analyst Internship Dec 2019 – Jan 2020

• Investigated the current scenario of Loong Air Airline to identify the cause of low efficiency using process mapping, brainstorming, and data collecting.

• Identified 3 factors which dragged down the efficiency of call center by 50% by performing regression analysis.

• Designed solutions to improve the training and rewarding system of the call center, which resulted in a 75% increase in efficiency of the call center. Rutgers University RSCAL Lab Data Analyst Internship Jan 2019 - Sep 2019

• Performing sentiment analysis (Python) on a 2000 online customer reviews dataset collected from two Toyota car dealers to identify customer needs and expectations

• Introducing methods for increasing customer service value for the two car dealers.

• Identified 11% of the 2000 customer reviews as fake reviews using Python.

• Performing NLP on 1300 customer feedbacks for current supply chain analytics textbooks to identify unfulfilled customer demands for textbooks.

• Testing modeling tools that are still under development. Found 12 minor bugs and 2 major bugs.

ACADEMIC PROJECT

Python project for orthopedic equipment sales forecasting

• Factor analysis (dimension reduction): performed factor analysis to detect the numerical effect of hidden factors that might interfere with the forecasting.

• Clustering: performed clustering with python for picking desirable clusters for regression.

• Regression: performed linear regression for predicting the orthopedic equipment using Python.

RELEVANT COURSEWORK

• Machine Learning, Natural Language Processing, Database Management Systems, Data Analysis and Decision Making, Project Management, Business Forecasting