Customer service representative/ tech support

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

ALEXANDER MATTHEW

ROBINSON

A

***** ******* ***, ********, ** 92345, 442-***-****, *****************@*****.*** Hardworking call center team member with excellent customer service skills and solid background resolving diverse issues. Quality-driven and reliable with relationship-building strengths honed over years in demanding roles. Maintain detailed, current, and accurate records of all interactions and actions. Energetic customer service professional bringing solid background in promotional sales environments and exceptional attention to detail. Preserve and boost company revenue with strong sales skills and careful investigations of complaints. Manage calls effectively to maximize productivity. Talented call center agent skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies. Motivated call center agent skilled at meeting customer needs with expert technical support. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintain organized, clean and safe work areas with diligent attention to important details.

Dedicated call center industry professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting account problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Focused representative delivers consistent and professional work for every assignment. Offers 5+ years in call center industry environments and top-notch abilities in multiscreen use and communication/people skills. Trained in incoming calls and microsoft. And windows systems

Google Drive Time management Microsoft Word

Customer relations Task prioritization Outstanding Customer Service Listening Skills Written And Verbal

Communications

Call Center

Packing And Shipping Loading And Unloading Sorting Packages Retail Associate May 2015 - August 2016

Dollar tree Chandler, Az, United States

Kept inventory records accurate by correctly processing transactions, incoming shipments, and damaged or lost products.

Processed retail orders with speed, accuracy, and friendly service. Updated signage to reflect new pricing and special in-store events and promotions. Met customer needs by quickly issuing refunds for damaged, non-functional, and unwanted items. Delivered exceptional service to customers at busy retail store. Managed day-to-day replenishment needs, including merchandising products, facing items, and rotating stock. Prepared merchandise for sales floor, including tagging items and organizing special promotions. Recommended merchandise to suit customer budget and preferences. Minimized store thefts through effective monitoring strategies and close customer observation.

Greeted customers and asked open-ended questions to assess needs. Maintained customer satisfaction, quickly resolving issues and offering expert assistance. Call center agent June 2015 - December 2015

Affinitas Hesperia, CA, United States

Completed routine transactions for customers such as opening accounts and processing payments. Answered incoming calls, chat messages, and email communications to handle promotional sign up concerns. Accommodated callers with special needs such as language interpretation and call escalation to specific departments.

Safeguarded customer data by observing all information security policies and confidentiality guidelines. Delivered accurate organizational information, including products, services, and procedures. Helped improve processes and products by relaying customer feedback. Contributed to billing accuracy by determining charges for services requested, collecting deposits, and arranging long-term payment plans.

Sold products to customers during routine service calls using strong cross-selling abilities. Referred unresolved customer grievances to designated departments for further investigation. Resolved issues based on thorough investigations of concerns. Updated records with all interactions and customers transactions. Met inbound customer needs while maintaining strict performance targets. Resolved customer grievances consistently, collaborating with team members to achieve creative solutions. Overnight Stock Worker June 2017 - August 2018

Wal-Mart Hesperia, CA, United States

Replenished out-of-stock items on sales floor, staged overstock, and rotated product. Unloaded incoming shipments from trucks, safely and independently lifting up to 75 pounds. Interpreted packing lists, pick lists, and planograms to properly stock and merchandise products. Put out replenishments and new merchandise with well-built and organized displays. Reported new products or part numbers for entry into company database. Reduced shrinkage by properly noting damaged products or discrepancies between physical counts and inventory records.

Minimized losses with proper stock rotation and tracking procedures. Monitored inventory levels and reported shortages to management. Kept sales floor and stockroom tidy and organized by removing cardboard and pallets and replacing overstock in correct locations.

Coordinated easy restocking by preparing and moving pallets to designated locations. Grabbed customer attention with merchandising and accurate signage. Promoted positive customer service by helping individuals locate desired items. Assisted with purchases by packaging and carrying items to vehicles. Updated products with new pricing for clearance racks and special sales. Minimized product errors, carefully examining incoming shipments and properly tagging items. Kept customer and storage areas presentable with frequent cleaning. Controlled shrinkage through proper stock rotation processes. Boosted sales with well-stocked, well-organized and attractive displays. Mass Production Hot Food Associate October 2018 - December 2018 Del-real foods Hesperia, CA, United States

EDUCATION

VOLUNTEER

Assigned accurate food product grades according to standard government requirements. Operated specialized machinery to refine particle sizes for taste, texture, or safety. Worked effectively with diverse team to accomplish daily objectives and meet long-term goals. Helped team handle high-volume work by prioritizing tasks and organizing supplies. Boosted efficiency by keeping work areas clean, tidy, and free of debris. Collaborated with team members to meet daily demands and handle challenging projects. Kept all areas clean, organized and in line with company professional standards. Maintained full compliance with legal, health, and safety regulations. General education degree December 2013

Riverside adult school, Hesperia, CA, United States N/A

Chandler high school, Chandler, AZ, United States

First high school, never graduated from this high school. What I ended up doing was getting my GED. Poll worker August 2018 - Current

County elections office Hesperia, CA, United States Managed equipment operation by adjusting controls and coordinating smooth start-ups and shut-downs. Worked effectively with diverse team to accomplish daily objectives and meet long-term goals. Boosted efficiency by keeping work areas clean, tidy, and free of debris. Troubleshot problems and developed successful solutions. Maintained full compliance with legal, health, and safety regulations. Kept all areas clean, organized and in line with company professional standards. Helped team handle high-volume work by prioritizing tasks and organizing supplies. Contributed many successful ideas to improve volunteer work. Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance. Collaborated with team members to meet daily demands and handle challenging projects. Served customers by going above-and-beyond to offer exceptional support for all needs.

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