Manager, Operations, Data Processing, Programming, Project Management

Eldon Burnis Branham

**** ******* *****, ***** ****, TX 77498 • (C) 713-***-**** • ********@***.***

Professional Profile

Project Management, Data Processing & Delivery, Records Management

Detail-oriented and self-motivated as an Operations Manager with over 20+ years experience in Programming, Data Processing, Project Management, Records Management, Database and Deliverables Production and Quality Control, Retail and Operations Management. Expertise in Records Management and Data Processing has provided the edge needed to seek and efficiently and effectively take on new challenges. Effective communicator partnering with all levels of the Corporation, from Management, Client Services, Sales, Programmers and Engineers, and all parties involved to ensure the success of the employer’s business goals and vision. I am Dedicated to employment for a company, with a proven track record, a commitment to business growth, accountability, and the vision to continue to invest in its employees.

Education

Bachelor of Science in Computer Science w/Specialization in General Business

Lamar University, Beaumont, TX – Graduated 1986

Career Experience

The NPD Group, Inc. 09/03/2001 – 11/15/2019

Operations Manager - Process Control

Automotive Business Unit – Houston, TX

In charge of processing monthly Market Research Survey Data, as well as, monthly Retailer Sales Data Feeds, to incorporate into our Market Research Databases. These Databases were then used to create Custom Reports, Data Feeds, and Databases. Processed via Mainframe and Server Applications, created by our internal Programming Group.

Monthly, produced over 200 Custom Databases and over 125 Custom Reports, which were delivered to our over 65 Retailers (Walmart, NAPA, PepBoys, Shell, Exxon-Mobil, Target, etc…) and Clients (Anco, Shell, 3M, Exxon-Mobil, etc…).

Created/updated Custom Delivery Schedules for each Client/Retailer, and login security for Data Access, of above Deliverables, to over 1300+ individual users.

In charge of any changes or upgrades to all Data Processing Streams, System Variables, Custom Client Variables, upgrades to both hardware and software (QA Testing), and any Market Research Measures and Specs included with Databases and Reports. Also, quality control over subscribed Data Categories, via renewals and cancellations.

Managed personnel of Process Control department (2 direct reports).

Oversight of System Change Management, Schedules, Delivery Schedules and Calendars, and Pipeline Enhancement meetings (new Client onboarding).

Responsible for all ongoing Quality Control measures, including any data error investigations, and case management via Remedy Ticket System.

Led any Project Management changes, regarding any system process, data feed, or Client Issues, via scheduled Meetings and phone calls.

Achieved better than 99% “On-time & Correct” Delivery Score, since being tracked in 2008.

Provide on-site Emergency Management for all Data, Workstations, Network back-ups, and tape storage. Created a template/checklist of Emergency Management Procedures for our office, in case of Hurricanes, and other disasters.

Responsible for the weekly backups, and Data Archive of all historic databases and deliverables.

Pitney Bowes Management Services 04/10/2000 – 08/24/2001

Records and Information Analyst

Compaq Computer Corporation – Global Records Management – Spring, TX

Provide Records Management support to all Compaq Computer employees worldwide.

Provided informational and technical support to all Compaq Divisions concerning archiving, legal requirements, electronic records, retention schedules, digital imaging, scanning of documents, offsite storage and retrieval, and all other areas of Records Management.

Point person for Global Records Management in charge of acquiring scanning equipment and outsourced imaging services, from approved Vendors.

LASON, Inc. 07/14/1997 – 04/07/2000

Senior Programmer/ Production Specialist

Formerly: Bonner & Moore Computing Co. – Houston, TX

Provide daily interaction with National Banking resources, concerning data processing and direct mail projects.

Provided documentation and programming support to the client services personnel.

Responsible for all technical documentation for the programming staff concerning JCL’s, programs, standards, and incoming client projects.

Daily use of MVS Mainframe, JCL, COBOL, Easytrieve, Code-1+, Mailstream+, ListConvert (MW210), and EZ-Case.

PC Software included Microsoft Office Products, Data-Junction, IRMA, and FTP Voyager.

Grizzard Advertising 04/19/1993 – 07/04/1997

Senior JCL Set-up Specialist

Formerly: TABS Direct, Inc. – Stafford, TX

Daily programming of MVS Mainframe JCL and EZ-Letter electronic publishing software.

Coordinated all aspects of a direct mail package to include: text set-up, layout of the form and envelope, font manipulation, selection of data, postal sortation, and compliance with all United States Postal Regulations for a direct mail piece.

Major Clients included The Boys Scouts of America and The National Red Cross.

First City Texas, Bancorporation 08/06/1990 – 04/16/1993

Office Services Supervisor

Trust Division – Houston, TX

Supervised staff of eight workers, who provided the Trust Division with micro-filming, indexing, data-entry, and the storage and retrieval of all Trust related records/documents. Also, managed the Trust Division Mail Clerk, in charge of retrieving and delivery the USPS mail, and interdepartmental messages.

The Department also provided the monthly processing of Trust customer statements, and the storage of the microfiche.

Supervised the division’s mail room, copy room, ordering supplies, and the upkeep of the Trust Division forms library.

Acted as the System Administrator of the Wang 2200 Mini-Computer System, providing for effective data storage of over 1 million Trust Documents.

Provided disaster recovery management of all data and original documents, completed weekly backups and archive routines, as well as, updates and fixes to the menu-driven database.

Toys “R” Us

Store Manager 07/14/1986 – 07/27/1990

Retail Sales – Beaumont, TX / Houston, TX

Held all the positions of the Store Management Team: Front-End Manager: Supervised quality customer service and cash control, in addition to all store personnel-related paperwork and facility maintenance. Sales-Floor Manager: Coordinated a safe and fully merchandised sales floor, as well as, presenting aisle layouts and products in the most positive manner. Store-Room Manager: Manages all shipping and receiving, ensured safe and organized store-rooms, quality customer service and representation of all in-stock merchandise on the sales floor.

Managed a crew of employees, which numbered anywhere from 20-100+ (during Christmas Season).

Provided training to employees, evaluations, hiring and terminations.

Selected to move to Houston, TX to manage the pre-opening phase of a brand new TRU Location.

Toys “R” Us

Stocker/Cashier/Head-Cashier/Dept. Head 10/22/1979 – 07/13/1986

Retail Sales – Beaumont, TX

Worked way through High School and College.

Hired during pre-opening phase of store to help in fixture set-up, unloading and initial shipments of merchandise. Provided training to other employees after store opening.

Became a trusted and well-rounded employee, who was called upon to provide support in all areas of the store.

Lamar University 02/13/1984 – 06/06/1986

Student Assistant

Dept. of Computer Science - Beaumont, TX

Provided assistance to Professor of Computer Science.

Graded papers, projects, and exams. Held office hours as needed.

Assisted students with class related projects and programming problems.

Proficient and Experienced in:

MS-Office Products (Outlook, Word, Excel, Access), MS Project, MS Publisher, SharePoint, Visio, FTP Voyager, ABC Flowcharter, Win-Zip, Adobe Acrobat & Reader, MVS JCL, TSO/ISPF Environment, Group-1 Software (EZ-Letter, Code-1+, MailStream+, List Convert (MW210), EZ-Case), Easytrieve, COBOL, PL-1, IRMA, Mirus LetterWriter. The NPD Group, Inc. Proprietary Software (PowerView, Powerviewer, Nexus, NAV1). HP Mainframe Utilities login and processing (CICS, JCL, VSAM Files, TSO ISPF). Other current software usage (FTP Voyager, Visio, SQL, Sharepoint).

REFERENCES AVAILABLE UPON REQUEST

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