Customer Care Service

A CURRICULUM VITAE

PERSONAL DETAILS

NAME : PURITY WANJIKU MWANGI

DATE OF BIRTH : 18TH NOV 1987

NATIONAL ID NUMBER : 26112301

GENDER : FEMALE

NATIONALITY : KENYAN

RELIGION : CHRISTIAN

LANGUAGE : ENGLISH, KISWALI & NATIVE

MARITAL STATUS : SINGLE

ADDRESS : P.O BOX 59 NAKURU

MOBILE NUMBER : 072*******

EMAIL ADDRESS : ***************@*****.***

PERSONAL DESCRIPTION

Self motivated, dedicated, focused, honest, creative thinker, innovative, excellent communication and interpersonal skills, leadership and team work skills, strong personal integrity and work ethics, commitment to continuous self improvement.

CAREER OBJECTIVES

Seeking a position to utilize my skills and abilities in the information technology industry that offers professional growth while being resourceful, innovative and flexible.

To further my career to the highest attainable level.

To earn a living and help others to achieve their goals in life.

To offer my services to anyone who would require my service.

EDUCATION BACKGROUND

YEAR INSTITUTION QUALIFICATION

2008-2010 Mt Kenya University Diploma in Information Technology

2003-2006 Ngorika Secondary KCSE

1995-2002 Tabuga Primary KCPE

CORE COMPETENCE

Programming with Visual Basic Scripting, C, Html and C++ languages.

TECHNICAL EXPERIENCE

Computer Maintenance

Computer Repair

Installation of Hardware and Software’s

Troubleshooting Skills

Computer Skills: Ms Word, Ms Excel, Ms Access, Ms Power point, Internet and Emails

Platforms: Windows XP/2003, 2007, Windows Vista

JOB EXPERIENCE

May2010 to July 2010 Murata Sacco

P.o Box 816 Murang’a

Position: Intern

Key Responsibilities:

I worked as a cashier/teller in the sacco. Also worked in the department of Information Communication Technology (ICT) while in this section my duties were;

System planning and installation of hardware and software’s

Troubleshooting Skills

Computer maintenance

Networking

Repaired broken computers

Customer service over the counter and at the customer care desk

M-pesa services

Payment processing raising and posting credit and debit advices

Produced reports

January 2011 to January 2013 Wesley Mission Health Care

P.o Box 14019 Nakuru

Position: Customer Care

Key Responsibilities:

Customer Care Services

February 2013 to March 2013 Bahati Constituency

P.o Box 14238 Nakuru

Position: Deputy Presiding Officer

July 2013 to May 2020 Maragua Agrovet

P.o Box 87 Maragua

Position: Supervisor

OTHER ACTIVITIES AND HOBBIES

Net surfing

Swimming

REFEREES

1.MS JOYCE KIMANI

DIRECTOR WESLEY MISSION HEALTH CARE

TEL: 073*******

2.MRS PAULINE KAMOTHO

DIRECTOR MARAGUA AGROVET

TEL: 073*******

DECLARATION

I hereby declare that the above written particulars are true to the best of my knowledge and believe.

Contact this candidate