Carlos A. Amaya

*** ***** **

Sugar Land Texas **498

Mobile Phone 346-***-**** E-mail: adjxu1@r.postjobfree.com

CAREER SUMARY

Proven leadership skills combine with education, training, and experience to lead projects in marine, terrestrial telecommunications, satellite systems, and network deployment. A team player with ability to collaborate on technical projects, understands customer needs, and translates viable solutions.

CAREER HISTORY

Inmarsat, Houston Texas

Solutions Engineering Maritime energy sector (2019-2020)

As part of a global solutions engineering team, my tasks were to identify customer requirements on services and specific features offered on Inmarsat’s FX (Fleet Xpress) Ka solution.

• Work directly with business development team, customers, and project managers to identify

network and business requirements for implementation over FX platform.

• Interact directly with the customer and develop a road map for implementation of add on

services, custom settings and/or configurations for solution deployment.

• Perform testing of equipment, applications or services that deviate from original configuration

to ensure operability of service over the FX platform.

• Communicate and report progress and findings of project task, such as testing, compatibility

and performance of features over service being deployed.

• Assist customer with technical questions and configuration prior and post solution deployment

of FX implementation.

Radio Holland, Houston Texas

Global Technical Assistance Center (GTAC) and VSAT Support Analyst (2012 to 2018)

Supported global maritime vsat network and interoperating systems for 450 + commercial maritime and government vessels.

• First line of response supporting data satellite network including IP devices for data, voice and

video services ship board.

• Perform remote troubleshooting to isolate faults and perform and root case analysis to resolve

connectivity and communication’s trouble while minimizing link outage and downtime.

• Coordinate field technician dispatches globally, manage incident and outage reports to

resolved issues accordingly and generate product documentation for support team .

• VSAT project management, work in conjunction with sales force, supply chain, service,

providers, and customers to deliver vsat solutions from requirements to delivery.

• Collaborated with service department on attendances for vsat site surveys and installations to

developed customer service requirements.

Harris Caprock Corporation, Houston Texas (2010 – 2012)

Network Operations VSAT Engineer

Provided first and second level global VSAT network support for voice and data to business partners, maritime clients, and offshore drilling operations.

• Detected, analyzed, and resolved network and transmission systems problems while

minimizing impact on customer service. Initiated, managed, and resolved incident management

reports and updated network documentation.

• Verification of communication systems including applications, voice, video, and data over

satellite, microwave and terrestrial circuits globally.

• Worked on complex technical issues that require in-depth evaluation of various factors, and

interface with customers, technicians, service contractors and vendors globally daily.

• Supported TDMA iDirect and SCPC (Single Channel Per Carrier) Comptech network for

Seatel and Intellian VSAT antennas.

ICTX Wave media, Telecommunications Katy Texas (2010)

WAN (Wide Area Network) Network Operations Technician

Supported Fiber optics Metro Ethernet 10Mbs to 20Gbs speeds network, TDM and Metro Wi-Fi technologies for network access and data backhaul.

• Provided first and second tier support for Metro Wi-Fi users over Strix wireless network

including Internet access, city traffic monitoring, surveillance systems, and mobility devices.

• Handle network outages, managed escalations for repairs, upgrades and maintenance.

• Initiated, managed, and resolved incident documentation for management review.

Stratos Global Broadband Networks Houston Texas (2008 – 2009)

Network Operations VSAT Analyst

Provided first and second tier support on microwave and satellite network for voice,

video, and data offshore and land-based operations globally. Supported several RF

technologies and vendors such as land circuits, Microwave, VSAT, Wi-FI, and Wi-Max.

• Performed fault isolation by analyzing, validating, isolating, correcting faults, and verifying

service restoration with vendors and clients. Determined next point of escalation during fault

analysis when resolution has not been achieved.

• Dispatched field engineers worldwide and follow-up on new installations in cooperation with

project and operation managers.

Verizon Advance Data, Long Beach California (2002 – 2008)

Data Maintenance Operations Center Coordinator

Supported, managed, and re-provision ATM (Asynchronous Transfer Mode) and Frame Relay circuits on data network over cooper, Fiber Optics and Microwave for Verizon, vendors, and affiliated ISPs (Internet Service Providers).

• Managed network trouble reports for several ISPs at multiple service levels on the data

Network, supported technologies such as DSL (Digital Subscriber line), and T1 networks.

• Coordinated network testing, corrective actions, submitted outage reports in response to

un-scheduled outages, and handled escalations for Verizon, vendors, and affiliated ISPs.

• Part of the data network operations team to perform circuit migration.

TECHNICAL SKILLS

• Experienced in delivering and supporting satellite connectivity solutions for maritime and

land based business segments including; satellite, Microwave, WiFi, and terrestrial.

• High level of understandings on deployment and supporting: iDirect TDMA and SCPC VSAT, Fleet

Broadband solutions and interoperating technologies such as applications, VoIP, wireless, and data to

meet operations and/or crew needs.

• Strong understanding of network performance matrix using different network management

Systems, such as Solar Winds, Spectrum, and cisco works.

• 3+ years supporting land based broadband networks for provider and affiliate ISPs. Technologies

Supported include DSL, T1s,T3s, optical circuits.

EDUCATION

Bachelors of Science in Information Technology 2005

University of Phoenix Pasadena, CA

Associates of Science in Information Technology 2003

Platt College Los Angeles, CA

CERTIFICATIONS

CISCO CCENT/CCNA Obtaining

Sailor 900 & 800 VSAT antenna commissioning and support training April 2015

Cobham Satcom

V100GX & V240M VSAT antenna commissioning and support training November 2014

Intellian Technologies

GVF Advance Satcom Professional Certification July, 2011

Global VSAT Forum

GVF Basic Satcom Professional Certification July, 2011

Global VSAT Forum

Satellite VSAT (Very-Small-Aperture Terminal) 2011

GVF (Global VSAT Forum)

Six Sigma Green Belt and Lean Six Sigma 2007

Villanova University

Master Certificate in Project Management 2006

Villanova University

Certified Advance Fiber Optic Installer, Journeyman, and Technician 2005

3M Austin, TX

Microsoft Certified Professional and TCP/IP 2000

Microsoft Corporation

Additional Languages: Fluently speak, read, and write in Spanish (Native language).

Contact this candidate