Front Office Assistant

Monolina Mukherjee

Mobile No.:+91-082******** Email: ****************@*****.***

Address: Ashiana Bageecha, B-273, Bhiwadi, Rajasthan, India Seeking assignments in Front Office / Office Administration with organization of repute

Summary:

A seasoned professional with around 8 years of experience in Administration & Front office of various industries.

Previously worked with Honda Cars India Ltd. as Admin Assistant.

Experience in managing infrastructure facilities, vendors and other administrative activities.

Result oriented, effective communicator with excellent interpersonal & relationship management skills.

Work Experience:

Oxbridge School, Rajasthan Nov`18 – Oct’20

Assistant Teacher- English

Roles:-

Taught assigned courses in accordance with the course outlines and recommended textbooks. A teaching program integrated listening, speaking, reading and writing.

Helped students to understand, speak, read and write in English.

Communicated with parents, students and school administration – Met with students, parents and other educators on a constant basis to discuss student progress.

Assisted other teachers in preparing their lesson plans.

Responsible for attending extra classes when required by students to clear their queries and explain the subject.

Prepared question paper for class test, half yearly & annual Exams; evaluating them as well.

Conducted parent’s teacher meeting on regular intervals.

Responsible for conducting & monitoring morning assembly.

Actively organised extracurricular activities/ events; prepared students for singing & dancing competitions.

Honda Cars India Ltd., Taapukara, Rajasthan Apr`17 - Mar`18 Admin Assistant

Roles:-

Responsible for coordination/approving & booking meeting room.

Finalizing booking/arrangements of welcome halls for various conferences & meets.

Ensuring that the facility is operating as it should on a daily basis.

Formulating plans for the future replacements and repairs & also taking care of Courier services.

Developing and managing vendor contracts & processing bill.

Arranging & managing of Clay phones for associates travelling overseas.

Providing CUG connections to Associates & interaction with Telecom Service provider.

Supporting Japanese Expats & monitoring Hotel Bills. Ebix Software India Pvt. Ltd. Noida Sep’15 to Mar`17 Executive (Front office/Administration)

Managing and co-ordinating work of contractors & vendors.

Managing Biometric System for attendance, leave & late coming of employees.

Checking that agreed work by staff or contractors/Vendors has been completed satisfactorily and following up on any deficiencies.

Preparing reports in MS Excel sheets for procurement.

Travel & accommodation booking for the employees.

Presenting the overview about the Company to new employees.

Understanding the JD, screening of profiles according to the requirement & sourcing profiles.

Validating (Initial discussion with the candidates) & scheduling interview.

Delivering feedback about the interview process; selection & Offer.

Following up with the candidate till the date of Joining.

Directing and planning essential central services such as reception, security, maintenance, housekeeping, hospitality & waste disposal.

Ensuring the building meets health and safety requirements standards.

Coordinating and leading teams to cover various areas of responsibility.

Taking care of stationary & pantry stock.

Minchem Impex India Pvt. Ltd., Kolkata Sep’14 – May’15 Executive (Facility Management /Admin)

Zuventus Health Care Ltd., Guwahati, Assam Jul’13 – Jul’14 Admin Sr. Executive

Roles:-

Compilation of sales report, preparing quarterly indent and PPT for Monthly Sales Meet.

Coordinating with Business Heads and drafting letters & memos.

Handling EPABX system & responding to incoming and outgoing calls.

Coordinating with HR heads for appraisal; preparing consolidated incentive reports for self employees.

Preparing various reports in MS Excel sheets like Challan & Weekly Secondary.

Responsible for successful conducting of Monthly Closing Meet which includes activities like - finalizing & booking of Banquets & Hotel Rooms & also inviting top Medical Professionals.

Coordinating with HR heads for local recruitment; acting as a SPOC for the Division.

Inducting new employees with the company policies & procedures.

Coordinating with the HO for Medi-claim of entire division.

Planning, scheduling and fixing executive meetings for our divisions.

Assisting the clients, partners and executives in presentations and summarizing reports and documents.

Managing and prioritizing assigned tasks; coordinating with different departments.

Delegating responsibilities of executive as per the instructions and taking effective decision as per the requirement.

LICC (ACCOR Group), Pune May’11 – Oct’12

Client Service Associate

Taj Hotels Resorts & Palaces Oct’09 – Dec’10

Front Office Associate

Roles:-

Interacting with clients and build relationships with them while ensuring their needs are being met.

Responsible for performing check-in and check-out tasks.

Coordinating with clients to ensure the satisfaction level received, from our products and services.

Receiving information from the previous shift manager and passing on pertinent details to the oncoming manager & maintaining master key control.

Anticipating and handling guest requests and satisfy their needs within acceptable guidelines.

Responding to clients’ complaints timely and in professional manner.

Coordinating with housekeeping staff to ensure clean & tidy rooms and accommodate guests’ needs.

Confirming group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.

Upselling additional facilities and services to maximize revenue and occupancy.

Maintaining updated records of bookings and payments

Maintaining working relationships and communicates with all departments.

Reviewing Front office log book and Guest feedback forms on a daily basis.

Adhering to all the safety procedures and keeping the management informed about any kind of unsafe situation.

Updating group information, maintaining, monitoring and preparing group requirements also conveying information to appropriate personnel.

Ensuring company’s policies and security requirements are met. Education Attainments:

Pursuing Japanese Language Proficiency Test (JLPT) – N5.

BA English from Raipur University

Completed one year diploma course in BTEC, HNC in Aviation, Hospitality and Travel & Tourism Management from Frankfinn Institute of Air Hostess Training Guwahati.

12th from SS College, Assam Higher Secondary Education Council.

10th from Blue Flowers English Medium High School, Board of Secondary Education. Proficiency in Computer:

Working knowledge of Internet & its applications, Microsoft Office. Language Proficiency:

English, Hindi, Bengali and Assamese.

Personal Details:

Date of Birth : 14th July 1987

Marital Status : Married

Husband Name : Sujay Mukherjee

Fathers Name : Late Dipak Dasgupta

Gender : Female

Citizen : Indian

Passport Number : Z6093203

Passport Expiry Date : 31st December 2030

Hobbies : Listening to Music, Travelling and learning languages.

Permanent Address : Girjapara, Raniganj, Burdwan (WB) -713347, India

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