Store Manager Sales
Resume:
Aaron Harris
************@*****.***
SUMMARY Certified Agile Professional, with the ability to adapt to new environments, known for consistently delivering creative solutions and maintaining strong customer relationships. Self- motivated with exceptional organizational, interpersonal, communication and leadership skills. With the capability of being able to establish faith and confidence in a group of people by helping them discover their value, I can help remove impediments and find team solutions most valuable to stakeholders.
Core Competencies Agile Mindset Work ethic Self-confidence Positive Attitude Self-motivation Time Management Leadership Team Collaboration Strategic Planning Business Analytics Communication Listening Composure Organizational Product Development Team player Team Facilitator Project management Growth mindset Critical Thinking Product Backlog & Prioritization Servant Leadership Networking Dependable Adaptable Creative Thinking Technical Skills Languages: Java, CSS, HTML
Operating Systems: Windows 98/XP/Vista/7/10, macOS Tools: JIRA, Trello, MS Office, Miro, Draw.io, Adobe Photoshop, Adobe Illustrator Methodologies: Scrum/Agile, Kanban
Certifications ICP Agile Certified Professional - ICAgile
Immersive Agile Training – The Agile Coach LLC
Agile Master Class
User Story Master Class
Skills
• Core Skills: Agile, Scrum, Kanban, Business Analysis and Team Facilitation
• Professional Domain Knowledge of retail, customer service, information technology, E- commerce, and with an aptitude to learn new domains.
• Exceptional skills in gathering, analyzing, and translating business requirements into functional specifications that were used to design and implement business solutions.
• Ability to work under pressure and meet deadlines, maintain a pleasant, professional attitude towards customers and co-workers
• Strong Agile mindset with knowledge of Scrum, Kanban, and Lean Startup
• Experience in running Scrum ceremonies (Sprint Planning, Daily Scrum, Sprint Review and Sprint Retrospectives) and leading agile projects Professional Experience HireWorks (Part Time)
Agile Business Analyst May 2020 - Present
• Coordinates and facilitates extensive user, stakeholder, and product owner interviews to gather and analyze technical requirements
• Documents all the campaign execution, lead opportunity management activities correctly, worked together with management and expert as necessary
• Applying good judgement in balancing and advocating for the use of agile delivery concepts and business analysis tools and techniques
• Provides comprehensive support to all end users and stakeholders through documentation and training of the valued product
• Ensures development team stayed afloat from outside distractions, impediments, or team conflicts, and maintain focus on product backlog
• Facilitates user story estimation session and assisted Product Owner in writing/creating a product roadmap
• Acts as a liaison between technology team, stakeholders, and subject matter experts to establish requirements and determine user needs
• Assists the Product Owner in refining the product backlog to adhere with INVEST criteria
• Answers questions and provided clarification/direction to development and support teams regarding user stories and functions
• Bridges the gap between business and technology to create high functioning products Spectrum (Full-time)
Customer Service/Technical Support October 2020 - Present
• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Interact effectively with internal and external customers regarding products and services.
• troubleshooting and resolving customer technical cable and video service issues, including repair, billing, and accounts.
• Accurately document customer account records based on actions taken.
• Comply with all company and call center policies and procedures.
• Walked customers through power cycling process of modem ad routers
• Assist Spectrum customers with network/SSID and Wi-Fi passwords
• Guide Spectrum customers on their email server issues Finish line
Assistant Store Manager November 2015 – August 2020
• Assisted Store Management in all aspects of daily shift management, including customer relations, inventory control, stock room, point of sale, opening and closing the store
• Trained and coached store associates to promote and execute team, store, and company performance
• Bridged the gap between Store Manager and retail associates to maintain store location needs
• Embraced accountability and sets attainable goals for store sales, metrics, and personnel development
• Accountable for key decision making to influence change, sales, and customer service
• Provided constructive feedback and facilitates conflict to ensure the growth and collaboration of team members
• Partnered with management in planning, implementing, and executing change regarding company initiatives to improve organizational performance
• Managed to understand the customer’s needs and wants to benefit the overall customer experience
Game Stop
Senior Game Advisor August 2018 – February 2020
• Engaged with customers in a sincere and friendly manner
• Completed all cleaning, stocking, and organizing tasks in assigned sales area
• Built relationships with customers to increase likelihood of repeat business
• Setup marketing all throughout store location do update customers on products and services
• Coached and mentored sales associates on sales pitches and meeting key metrics
• Responded to customer questions and requests in a prompt and efficient manner
• Monitored and facilitated meetings with Store Manager to ensure store goals and focuses Additional Experience Mentor/Minister
The Meeting St. Louis
• Facilitates prayer group of 10 wonderful youth
• Guides younger generations with weekly positive scriptures
• Discusses weekly, monthly, and yearly goals for youth group
• Mentored youth for spiritual and emotional development Education Central Methodist University – 2020
Bachelor of Science- Computer Science
St. Charles Community College – 2018
Associate of Applied Science- Computer Programming
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