Richard Renaud

Business Analyst

*** **** *** *

St. Petersburg, FL 33702

727-***-****

adjxom@r.postjobfree.com

ABOUT

Experienced business analyst, with strengths in Descriptive and Predictive analysis methods. 6+ years of advanced/expert-level experience with Microsoft Excel, 2+ years’ intermediate familiarity with Microsoft SQL Server and developing SQL queries, and 1 year of introductory-level experience with Tableau. Created multiple excel documents which successfully replaced 3rd-party platforms. Successfully stood-up several Tableau dashboards for executive-level review. Highly adept with combining quantitative and qualitative data points to present complex data sets in simple, presentable formats. Works diligently without supervision, and collaborates well in team settings. Excellent written and verbal communication skills, and is comfortable presenting complex data to all levels of leadership. An out-of-the-box and creative thinker who is always willing to pick-apart policies, procedures, and platforms to gain a higher level of personal understanding while also offering improvement recommendations. Always willing to share aha-moments, feedback, and improvement suggestions to peers and leaders. Highly-motivated to reach individual and team goals, can work independently or in a group setting. Experienced with JIRA Agile / Scrum workflow management.

EXPERIENCE

Verizon, Tampa, FL - Systems Specialist

JAN 2019 - SEP 2020

● Reduced processing time by 10 hours per month

● Partnered with database administrators to streamline existing reporting infrastructure, and partnered with analyst peers to develop dynamic reporting dashboards to meet the needs of management and executives better

● Developed professional skills with using SQL and creating visual analytics within the Tableau platform

● Prepare cost-benefit and return-on-investment analyses to aid in decisions on system implementation

Verizon, Tampa, FL - Senior Analyst- Workforce Planning Forecaster JAN 2017 - JAN 2019

● Maintained call volume forecast error-margin of 3%

● Accurately predicted iPhone launch day call volumes within 10%

● Assisted in implementing and training the workforce planning department with G Suite migration from Microsoft Office. Verizon, Tampa, FL - Telesales Representative

SEP 2015 - JAN 2017

● Explain products, services, and prices, and answer questions from customers

● Tailor product and service packages to meet individualized needs of new and existing customers

EDUCATION

Strayer University, Tampa, FL - Bachelors of Science, Management of Information Systems- Candidate

SEP 2017 - PRESENT

Current GPA: 3.53

Completed: 51%

Expected Graduation: Summer 2023

Currently in the process of transferring to the University of South Florida. SOFTWARE EXPERIENCE

JIRA - Agile/Scrum workflow - Intermediate

Log Parser Studio - Introductory

Microsoft Excel - Advanced

Microsoft Powerpoint - Advanced

Microsoft SQL Server Management Studio (2018, 2019) - Intermediate SQL/Code Development - Beginner-Intermediate

Teradata - Intermediate

Tableau - Intermediate