Service Customer

DEBORAH D’AGOSTA

**** *********** ****, ********, **, 18309

862-***-**** ******@****.***.***

Accomplished, achievement-driven, young professional, seeking challenging opportunities

EDUCATION EAST STROUDSBURG UNIVERSITY

Rehabilitative Services, B.S.

WORK HISTORY

INTERNET CUSTOMER SERVICE ADVOCATE 2018- Present

Cigna Healthcare – Moosic, PA

•Provides accurate information to customers and healthcare professionals regarding benefits, claims, and provider contracts within a dynamic call center environment

•Responds to customer/provider inquires, requests and resolved issues by delivering excellent customerservice, building customer satisfaction, and loyalty

•Works independently with little assistance while multi tasking in a fast paced environment

•Consistently exceed goals associated with average handle time, schedule adherence, and quality

PROGRAM SPECIALIST 2016- 2018

Allied Services: Burnley Employment & Rehabilitation – Stroudsburg, PA

•Prepares correspondence, maintains case records, completes written reports and statistics as necessary for the efficient operation of the program

•Gathers, coordinates, and insures that all client’s social, medical, psychological, treatment, and follow up reports are maintained in accordance with appropriate regulatory requirements

•Collects and provides behavioral data for interdepartmental, intradepartmental, and regulatory bodies and attend and present data within the appropriate forum

•Devises, implements, monitors, and provides crisis intervention and behavioral management

•Ensures overall program consistency and compliance with applicable state standards, regulations, and guidelines

EMPLOYMENT SPECIALIST 2014 - 2016

Allied Services: Burnley Employment & Rehabilitation – Stroudsburg, PA

•Directs and supervises clients who have secured job placement at job sites within the community

•Coordinates placement activities for all clients referred for services including vocational readiness, evaluations, and training for placement into suitable competitive sites

•Maintains appropriate documentation of client behavior and progress while performing assigned tasks within the community placement. Determines appropriateness of placement for individual regarding continuation or termination of service

•Serves as liaison between the program and other multi-disciplinary staff and other agencies which provide direct or supportive service

•Prepares written reports on placement activities within the Community Employment Placement Program

PROFESSIONAL DEVELOPMENT

CERTIFIED EMPLOYMENT SUPPORT PROFESSIONAL

Exp. 04/30/2020

COMPUTER SKILLS

•Microsoft Office (Word, Excel, Access, PowerPoint), Adobe Photoshop and Illustrator

Contact this candidate