Customer Service
Resume:
Crystal Mills
Customer Service Associate
Pocomoke City, MD 21851
***********@*****.***
Talented with experience of Customer Service and skilled at balancing customer needs and company demands. Effectively builds loyal, long-term relationships with customers while achieving all individual sales goals. I am highly enthusiastic when it comes to the service of the customer. I am a professional with over 10 years of client interface experience. I am well- rounded in technology, new products, services and consumer trends.
#readytowork
Willing to relocate to: Onley, VA - Nassawadox, VA - Cape Charles, VA Authorized to work in the US for any employer
Work Experience
Customer Service Associate
Lowes Company - Pocomoke City, MD
July 2020 to Present
Customer Service Associate assisting customers daily. Working freight and keeping area clear of clutter.
Pastors Aid Secretary
New Beginnings - Pocomoke, MD, US
February 2015 to Present
• Assists with making sure everything is in place for services.
• Gather event requirements, including venues, budgets, guest lists, catering and event timelines through face-to-face client meetings.
• Schedule services month to month for our Pastor and Speakers. Cap 2 Supervisor
Walmart - Onley, VA
August 2019 to July 2020
• Supervise a team of more than 10 associates
• Receive deliveries
• Unload trucks
• Assist customers while stocking shelves.
Administrative Assistant
Jester Plumbing - Oak Hall, VA
March 2019 to August 2019
• Manage workflow by assigning tasks to our technicians, ensuring that deadlines are met and work is completed correctly
• Implement and monitor programs as directed by management, and see the programs through to completion
• Generate memos, emails and reports when appropriate
• Assume responsibility for maintenance of office equipment, including computers, copy machines and fax machines
• Maintain office supplies by checking inventory
• Respond to questions and requests for information
• Answer incoming calls and assume other receptionist duties when needed Registration Specialist
ATLANTIC GENERAL HOSPITAL - Berlin, MD
February 2019 to March 2019
• Registering patients into a room, gathering all information needed. Run insurance through OneSource, Next Bar
Medical Records Assistant
ATLANTIC GENERAL HOSPITAL - Berlin, MD
October 2018 to February 2019
• I worked on a project that involved gathering all information needed to update existing or created new patient accounts for the new EHR system the facility is setting in place.
• We used the following systems: All Scripts Professional EHR, Misys Tiger 1,5 and 11, Optimum, EPI
(Enterprise Person Identifier) We are working tirelessly to meet a specific deadline so that all systems are a go when the facility goes live with the new system. Housekeeper
Quality Inn - Ocean City, MD
June 2018 to October 2018
• I made sure my guests entered a clean and sanitary room upon their arrival. I greeted every guest with enthusiasm and showed my sincere appreciation for them allowing us to accompany their needs during their stay.
• I started my work as soon as I arrived to work. I am a self-starter and an effective group leader. Customer Service Representative
State Farm Mutual Automobile Insurance Company - Princess Anne, MD April 2017 to May 2018
• Provide excellent customer service while answering phones and assisting policy holders with making payments and taking care of any problems or issues they may be experiencing.
• Meet monthly sales goals.
Patient Care Assistant
Public Partnership LLC
November 2016 to November 2017
• I care for patients in the manner of assisting them with everyday living necessities and providing transportation to and from appointments.
• Assist with making sure all medications are taken by the patient at the allotted time.
• Generate reports on the condition of the patient and deliver it to my superiors in a timely manner. Night Auditor
Fairfield Inn & Suites - Chincoteague, VA
August 2016 to April 2017
• I check guest in and out of rooms.
• I provide excellent Customer Service.
• I process payments.
• I run Nightly Audits as well as proving each checkout with invoices. Store Manager
Family Dollar - Berlin, MD
April 2015 to July 2016
• Manage groups of up to 10.
• Manage payroll
• Develop weekly employee schedules
• Merchandising
• Weekly inventory
• New Hire Training
• Opening and Closing
• Increased Sales
• Shipments
• Hire and Fire
Customer Service Specialist
Delmarva Power - Salisbury, MD
July 2007 to April 2014
• Assist customers with bill pay, new service set up, outages, etc.
• Following guidelines to avoid repeated calls.
• Being readily available to address the needs of others.
• Entering accurate information on various computer applications.
• Assisting coworkers in any way that is needed.
• Blueprint Initiative Support member.
• Maryland Energy Advisor.
Education
High school diploma in Medical Assistant
Eastern Shore Community College - Melfa, VA
2004
None in Nursing
Wor Wic Community College - Salisbury, MD
1994
Skills
• CUSTOMER SERVICE (8 years)
• TELEPHONE
• PAYROLL (1 year)
• ORGANIZATIONAL SKILLS
• TYPING
• Medical Records
• Scheduling
• Billing
• Clerical
• Word
• Telecommunication
• Allscripts
Assessments
Customer Focus & Orientation — Proficient
July 2019
Responding to customer situations with sensitivity. Full results: Proficient
Data Entry — Completed
July 2019
Measures a candidate's ability to accurately input data and effectively manage databases. Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
• Customer Service
• Typing
• Time Management
• Multi Tasking
• Telephone
• Management Skills
• Ability to operate cash register
• All Microsoft Programs
• Payroll
• Call Center
• Team leadership
• Courteous demeanor
• Telecommunication skills
• Relationship-building
• Active listening skills
• Sharp problem solver
• Results oriented
• Seasoned in conflict resolution
• Adaptive team player
• Strong organizational skills
• Energetic work attitude
Contact this candidate