Quality Jira

Abu Ishak

318-***-**** ***********@*****.***

Experience Summary:

• Over 4+ Years of professional experience in Quality Analyst & testing in Healthcare, and Banking domain.

• Exposure to both Manual as well as Automated Testing of Client Server as well as Web-based applications.

• Experienced in developing Test Plans, Test Cases based upon the business requirements.

• Adept at using both Manual and Automated Testing tools to troubleshoot systems, Integration, User Acceptance, Positive and Negative, GUI and Functionality, Regression Testing.

• Worked closely with developers on defect tracking and fixes, and assignments to QA for retesting. Defect/Agile Waterfall project methodologies Stories were tracked in JIRA.

• Experience in web-services testing using Soap UI.

• Experience in complete project life cycle development including Analysis, Design, and Coding, Unit Testing,

• Experience in working with Agile methodologies and active participant of SCRUM meetings.

• Good Experience with Agile/Scrum and Waterfall development processes.

• Used Service Now tool for keeping track of assigned projects and resources and also the timeline

• Excellent understanding of the Agile Software Development Life Cycle (SDLC), STLC and the role of Quality Assurance, RUP and Agile Methodologies, Agile PLM

• Experience with JIRA & Service Now management tool.

• Performed Back End Testing by executing SQL queries. Technological Summary

Programming Languages: XML, JavaScript, Java Programming, jQuery, PHP, Cobol Programming, Visual Basic, Ruby, React Js,VMware, & jQuery Mobile Development Databases: MS Access, Oracle (SQL Series), Transact-SQL, SQL Server 7, 2000, and MS Access. Operating Systems: MS-DOS, Windows 95/98/NT/2000/XP, Apple McIntosh, and Linux SDLC: Waterfall, Agile, Spiral, RUP.

Testing Tools: Quick Test Professional (QTP), Web Services, SOAP UI POG. Languages:

Defect Tracking Tools:

SQL, TSL (Test Script Language), VB Script

Rational Clear Quest, HP ALM/Quality Center, JIRA, Postman.. Education

Management Information Systems (Bachelor’s Degree) University of Nebraska, Omaha, NE Expected Gradation: July 2021 Bloc Coding Bootcamp (Web Development Track) November 2020 Web Development Front-End Web Development (Associate Degree) Metropolitan Community College, Omaha, NE November 2019 Certification Program

Metropolitan Community College, Omaha, NE Gradation: October 2018

• Agile MCC Digital Badge

• Critical Thinking Digital Badge

Customer Service Certification, National Seminars Training August 2018 National Career Ready Certification, ACT May 2018

Graphic Literacy: Silver Workplace Document: Silver Applied Math: Bronze Work Ethic Certification, Center for Work Ethic Development May 2018 Crucial Conversations Certification, Center for Vital Smarts December 2019 Bachelor’s in Marketing December 2000

National University of Bangladesh

Abu Ishak

318-***-**** ***********@*****.***

Professional Experience

PROFESSIONAL EXPERIENCE

Humana Inc - Louisville, KY(Remote)

QA Analyst/ Tester

Sep 18 – Present

Humana Inc., headquartered in Louisville, KY., is one of the nation's largest publicly traded health benefits companies, with approximately 9 million medical members. They used FACETS for managing and processing healthcare claims. This application helps its Membership and Claims Management Information Tracking System, Finance and Utilization Management System modules. As a QA Tester, I was involved in various kinds of testing of the FACETS Web Based application modules like Enrollment, Membership and Claims.

Responsibilities:

• Followed Agile Methodology to emphasize on real time communication over written documentation.

• Used HP ALM/Quality Center for test documentation management and defect tracking.

• Developed and executed test cases test Scenarios and followed-up defects using HP ALM/Quality Center.

• Tracked defects using HP ALM/Quality Center.

• Used JIRA to file bugs and create/modify tickets.

• Writing SQL queries to validate the value provided by the server is correct.

• Used HP ALM/Quality Center for bug tracking and reporting, also followed up with the development team to verify bug fixes and update bug status.

• Involved in defect reporting, defect tracking and defect reproducing in HP ALM/Quality Center and JIRA.

• Responsible to check whether the interfaces and the extensions properly integrate with the FACETS application.

• Performing automated testing of the web Services and applications using HP ALM/Quality Center.

• Experience in working with Agile as well as traditional SDLC cycles.

• Developed SQL queries, functions, stored procedures and triggers to perform the backend testing of the data

• Report the bugs by using JIRA.

• Developed strategies with Quality Assurance group to implement Test Cases in HP ALM/Quality Center.

• Facilitates test case review sessions with other Agile team members.

• Processed the Medical and Hospital Claims in FACETS Medical/Hospital Claims Processing applications.

• Used HP ALM/Quality Center for bug tracking and reporting.

• Conducted backend testing manually for the purpose of Database Integrity.

• Create defects from testing into JIRA

• Involved in system & API testing for different modules

• Writing SQL queries and testing front end developed data in the databases.

• Investigated software bugs and reporting to the developers using HP ALM/Quality Center Defect Module.

• Communicated discrepancies determined in testing to impacted areas and monitored resolution. Environment: MS Office, Windows, SOUP UI, PL/SQL, SQL Server, MS Visio, XML, DB2, MS Outlook, QTP, Quality Center . PNC Bank, Jersey City, NJ

QA Analyst/ Tester

Jan 17 – Aug 18

PNC Bank is a leading bank in eastern region. It offers a wide range of banking products and financial services in the areas of Capital Markets, Investments, and Risk and asset management. Project involved working on different platforms for different projects. The project was to change bank Credit Risk Rating Exposure loan processes for compliance with Basel banking laws and regulations. PNC bank uses this application to credit risk commercial loan applicants. Responsibilities:

Abu Ishak

318-***-**** ***********@*****.***

• I worked with the waterfall methodology and designed the BRD's as well as FRD and SRD documents.

• Reviewed extensive SQL Queries with complex multi-table joins and nested queries.

• Prepared Test Data and executed Test Cases from HP ALM/Quality Center.

• Provide analytical, complex and specialized client service analysis using PowerBI dashboards.

• Create HP ALM/Quality Center test scripts in Expert View utilizing Objects, Logical Names, Object Repositories, and Share Repository to perform descriptive programming.

• Performed Database testing using SQL queries.

• Create defects from testing into JIRA

• Work with true Dynamic Applications in HP ALM/Quality Center to find Broken Links on a Web Page.

• Extensively use SQL queries for data validation in both source system and target system according to data mapping document and defined data conversion logic.

• Recorded, tracked & retested defects using HP ALM/Quality Center and provided basic metrics reporting on test execution and defects

• Generate test execution reports, obtain sign off and upload validation documents in Share Point for review and approval.

• Understand HP ALM/Quality Center Error Handling, Recovery Scenarios, and Environment Variables.

• Defined the test criteria, project schedules and base lined the Test Plan with the help of project meetings and walkthroughs.

• Reporting and resolving incidents using JIRA incident reporting.

• Extensively utilize HP ALM/Quality Center functionalities such as Actions and Checkpoints.

• Extensively involved in Database testing by writing SQL Queries to extract data from various database tables for testing purpose.

• Performed manual testing to conduct backend testing using UNIX shell scripts and SQL Queries.

• Used HP ALM/Quality Center for defect management - adding defects, tracing changes and sending updates through e-mails.

• Involved in reviewing complex SQL queries, views, functions and stored procedures and spotting issues before/during code migration.

• Participated in building automation test scripts based on BPT module of HP ALM/Quality Center.

• Involved in testing the SQL Scripts for report development, PowerBI reports, Dashboards, Scorecards and handled the performance issues effectively.

• Create HP ALM/Quality Center Data-Driven Framework Plan. Build, Design and Maintain a Data-Driven Framework.

• Worked with SQL to make sure the information placed in the front end populate correctly in the back end according to requirements

• Reported defects using HP ALM/Quality Center / JIRA and followed up with development team till closure

• Executing SQL Queries for the reports before mass and after mass reports to check for claims routing.

• Tested the eligibility inquiry and enrollment in FACETS.

• Involved in system & API testing for different modules

• Tested the Web portals for Members/Providers.

Environment: HP ALM/Quality Center, MS Office, Oracle, Share Point, Agile, EDI, PL/SQL, MS Office, API, SOUP UI, JAVA.

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