exchange engineer

Summary

Detailed and solutions-oriented IT professional with over 12 years of accumulated skills and expertise in the field.

Strong skill set within the Microsoft Exchange realm, including Exchange 2010, 2013, 2016, Exchange 2019, and Exchange Online.

Technology professional with demonstrated technical, interpersonal and leadership skills.

Focus on Cloud services and Messaging Services

Strengths include leadership, Microsoft expertise, project management experience, and dedication to lifelong learning, staying ahead of the technology curve.

Experience in analysis, design and development of enterprise messaging system, email and VoIP functionality.

Exchange specialist responsible for designing and implementing a new Exchange farms, and colocations with existing instances running on various versions.

Responsible for assisting with the implementation and support of Active Directory.

Exchange Cloud Operations Engineer with Office 365 Dedicated Operations.

Knowledge of Microsoft SQL Server and administration including tuning, transaction log selection, backup, and recovery.

Experience configuring and deploying messaging server infrastructures in a highly available scenario via clustering, DAG, load balancing, pools, and pool pairing.

Working knowledge of networking protocols and components including TCP/IP, DNS, SIP, MAPI, SMTP.

Experience working with Microsoft Exchange 2010, 2013, Exchange Online, Office 365 and recent experience with Exchange 2016.

A strong understanding of Windows Server 2008/2012/2016, Active Directory, Domain Name System (DNS), and other core Network Services.

Willingness and capability of quickly learning new technologies required for accomplishing project goals.

Ability to author and present information and provide advice to stakeholders on proposed solutions including: Active Directory, Internal/External DNS, networking, Public/Private Certificates, Exchange, SharePoint, Unified Messaging, Skype/Lync end-user and administration.

Experience migrating on prem services to Azure Virtual Machines, providing High Availability

Extensive knowledge on cloud security, deploying Multifactor Authentication, Conditional Access and Azure Identity Protection

Hands-on experience protecting privilege accounts, using MIM and PIM with Just-In-Time access

Deep experience on Compliance regulation, HIPAA, SOC2, GDPR and PCI

Enforcing Compliance regulations using DLP, Data retention and Classification

Experience on legal investigation using eDiscovery and Microsoft 365 Unified audit log

Experience

Senior Microsoft 365 Transition Engineer Idaho National Laboratory, Idaho Falls, ID

February 2020 – Present

During this project I led my team on the deployment of Microsoft 365 workloads, providing Hybrid Identity model, and Hybrid Exchange environment. During this project I performed an AD and Exchange migration due to an M&A operation.

Accomplishments:

Planned moved from on premise messaging architecture to Microsoft 365 dedicated cloud infrastructure

Planed Networking readiness requirements for MS 365

Collected users information and requirements to determine MS 365 license needs, worked with E3 and E5 licensing

Designed a plan to provide MS 365 admin roles, following the principle of less privileged

Managed Tenant Health and Service daily, monitoring incidents and opening support tickets as needed

Managed Mailboxes, mail-enabled objects, Resource Mailboxes, Modern Public Folders, Archiving and Compliance

During the M&A operation performed a cross-forest migration of Active Directory and mailboxes from Exchange 2013 to Exchange 2016

Worked on the Configuration of Exchange virtual directories for Client Access

Protected admin accounts using Privileged Identity Management (PIM) to provide just in time admin access

Developed PowerShell scripts for bulk users creation, shared folder creation permission, mailbox creation, mailbox management and diverse automate task

Planed and Implemented a High Availability solution for Exchange, using Database Availability Groups and Load balancing for Client Access

Setup hybrid enviroment for Exchange on prem and Exchange Online

Created migration batches using PowerShell

Mitigated user disruption and provided client connectivity troubleshooting post migration, using Microsoft Support and Recovery Assistant tool (SaRA)

Microsoft 365 Migration Consultant Ratner Companies, Vienna, VA

Dec 2018 – February 2020

The project required a migration from a legacy email security system to a new Proofpoint email security system. The legacy email messaging system was BAE and the Exchange team managed the legacy security system. The previous email security system wasn’t secure enough allowing malware, phishing, and other malicious email exposed to the end users. Ratner needed help putting a more secure, reliable application in place to protect their end users and information from hackers. My major contributions were in Microsoft Office 365, Microsoft Exchange, and Proofpoint and Symantec.

Accomplishments:

Worked directly with the Exchange team to create test email groups for all Ratner domains.

Provided support and troubleshooting during the migration process for email routing to make sure emails were flowing from Office 365 or Exchange properly.

Configured the mail flow from external to internal and internal to external. Created rules and dispositions for troubled emails.

Whitelisting and Blacklisting companywide domains and hostnames etc.

Responsible for messaging system security on Office 365 with Proofpoint.

Tested internal and external mail flow to make sure the mail traffic was flowing outbound through Proofpoint.

SPF record: cleanup, verification, and creation of RFC for SPF implementation.

Determine Ratner mail routings.

Domain List: Verified completeness for inbound email.

Created an internal address or group to send out email to Proofpoint.

Deployed on-premises Virtual Machine (VM) as an Exchange/Active Directory server

Tested and validated the inbound connector (via header details) and spam rule.

Completed various malicious email attacks with Proofpoint to ensure the Proofpoint server was catching the threats.

Completed spoofed email attacks using third party SMTP server service for Proofpoint rule testing.

Worked on getting our security groups setup in Active Directory for our Proofpoint archive server.

Worked Azure API set up in azure to allow continuous synchronization to our Proofpoint connect for the Archive server.

Made sure our SAM account name and display name was the same for our Proofpoint archive set up.

Submitted changes to have our group name modified correctly per Proofpoint request.

Successfully gathered details Requirements to move our Proofpoint Environment to full production by collecting the detailed requirements for our On-prem TRAP VM and On-prem Relay VM.

Coordinated details to networking team to have our TRAP and ProofPoint into full production mode, making sure we had the required ports open to allow communication.

Made sure we met our relay requirements recommended from Proofpoint.

Documented and updated also kept recorded of our architecture which included: Proofpoint/Office 365.

Office 365 Migration Engineer Mitre, Bedford MA

June 2017 - November 2018

Led a migration project from Exchange on prem to Office 365 and Skype to Skype Online, providing PowerShell scripting and cloud security features.

Accomplishments:

Managed a hybrid environment and provided user desktop support.

Migrated user mailboxes in batches based on permissions and location

Enabled mobile device connectivity for Office 365 users

Created PowerShell provisioning script for new users for migrating to Office 365

Managed Active Directory Domains including user's domain, development domain

Provided Helpdesk support for on-site users, and setup for all new users

Assigned Office 365 licenses to users and unassigned once users were no longer with the company

Responded to customer trouble tickets regarding Office 365 Administration issues.

Troubleshoot issues with cloud synchronization of mailboxes and free/busy information

Oversaw the investigation and resolution of hardware and software issues both remotely and online

Maintained user accounts and passwords using Active Directory

Managed company’s Skype for Business environment

Managed Office 365 Hybrid and hosted Exchange, and application upgrades. Including Active Directory Federated Services with Windows Server.

Responsible for Windows Patch Management

Managed Windows Servers, Active Directory, Group Policy Objects, and OS Patch Management toolsets.

Office 365 Support Engineer Carfax, Washington, DC

July 2015 – May 2017

Managed daily operation of Exchange and Office 365 hybrid environment, ensuring High Availability and security for all users.

Accomplishments:

Administered hybrid Exchange/Office 365 environment.

Utilized sync for mobile device connectivity for users both on premises and in Office 365 environment.

Performed PowerShell Scripts to automate processes and tasks.

Troubleshot client connectivity using remote connectivity analyzer, Trace route, and message tracing to resolve issues.

Managed on premise servers, public folders, and mailbox accounts, providing access, resolving connectivity issues, and server performance and utilization.

Troubleshot Azure services synchronization with on premise AD and resynchronized using the Azure tools. Windows 7, Office 365 and Windows 10 deployment, troubleshooting, installation, ghosting and back-up.

Created user accounts, assign group rights, create distribution lists, maintain window folder security, create group policies etc.

Worked closely with the firewall and security team to open ports and set rules for functionality.

Exchange Engineer CenturyLink, Monroe, LA

Nov 2013 – June 2015

Provided Office 365 support, performing daily operations and migrations from Exchange on prem to Exchange Online. Troubleshoot client connectivity issues and mail flow issues.

Accomplishments:

Administered hybrid Exchange/Office 365 environment and provided desktop and end-user support.

Managing day to day operations related to ESXi/Vcenter.

Configured ADFS Server for single sign-on functionality.

Applied licenses to both synchronized users and cloud users.

Responsibilities:

oPlanned, designed and implemented Exchange 2013.

oPerformed MS Exchange system administration activities involving installing, updating, configuring, and maintaining servers

oInstalled and the managed the active directory and created the GPO's based on the requirements and placed them as an OU.

o Administration, Troubleshooting and Monitoring of Microsoft Exchange 2003, 2007 and 2010 mail servers.

Application Support Engineer Southland Industries - Dulles, VA

Sept 2011 – Oct 2013

Provided remote support for all offices and staff. Troubleshoot and maintain all related software and included platforms. Support platforms included, but were not limited to, Microsoft Server operating systems, Microsoft desktop operating systems, and other general software.

Accomplishments:

Provided Tier 2/3 support for the Messaging infrastructure in a highly available (Exchange 2010 DAG) environment

Worked with other group members while taking appropriate actions to assure appropriate and prompt solutions to system, application, and customer problems.

Made recommendations regarding hardware and software acquisition

Prepared/maintained documentation (both operational and troubleshooting) on systems/services/applications

Installed, configured, maintained, documented, troubleshoot and upgraded hardware, firmware, peripherals, operating systems, and applications as required.

Implemented and Administered Microsoft Windows Server 2008 Directory Services Infrastructure

Designed Security for a Microsoft Windows 2008 Network

Successfully implemented hardening of the server infrastructure in appropriate Exchange server roles

Designed and Implemented Microsoft Windows Server 2008 Network Infrastructure

Provided consultation regarding best practices for Active Directory and LDAP technologies on Windows

Utilized server monitoring tools, and thorough understanding of Active Directory DC design, Schema, OU design, AD replication topology, and DC backup/restore procedures

Created and managed shared mailboxes, distribution lists, mail contacts etc.

Assisted with the deployment of Microsoft Lync 2010 from POC to production.

Implemented a Front-End Lync Pool and a SQL clustering to provide High Availability to user base.

Deployed Lync Edge server for remote connectivity, mobility, and Web Services.

Integrated Polycom devices into the Lync topology and tested connectivity.

Provided training to users on Lync functionality, as well as provided scripts to Service Desk on how to resolve most common issues with Lync.

Tested federation with partner organizations to provide presence and IM functionality.

Utilized Lync Monitoring Server to provide usage statistics as well as conferencing call details.

Planned and implemented patches with cumulative updates for the Lync environment.

Technical Support Specialist American Institute for Research - Chicago, IL

April 2009 – August 2011

Responsibilities included I.T. systems administration in addition to desktop support and help desk for staff.

Accomplishments:

Maintaining the File Server and Print Server and cloning the Desktops on Network in Windows environment.

MS Windows XP/2000/NT/9X desktop/workstation operating systems

Performed day-to-day break-fix and troubleshooting Windows related issues

Maintained Windows best practices, anti-virus, and patch management including firmware upgrades Hardware and Software installations, repairs, and troubleshooting

Provided hardware and software installation and configuration support.

Participated in installation, troubleshooting and support of audio-visual equipment in conference rooms

Installed and configured new Windows 2008 and 2003 servers

Responsible for handling, setup of new pc's, and laptops.

Updated computers to Windows 7 and configured user settings.

Created Windows 7 system images and implemented on Dell laptops and desktops

Assisted team in a migration project to upgrade existing user workstations from Windows 2000 to XP and once again from Windows XP to Windows 7

Setup of new pc's, rollout of new systems, utilization of ghost and multicast program.

Managing software, hardware and connectivity vendors to obtain support and resolution information.

Configured network printers and resolved any printing issues.

Managed user authentication and logins, permissions and policies on the network.

Support Analyst Driven Inc. Falls Church VA

Jan 2008 – March 2009

Responsibilities included I.T. system support and end user staff technical support.

Accomplishments:

Service incoming tickets for Nurses, Doctors, and Administrative\Office Employees

IMAC Tickets (install, move, add, and change)

Troubleshoot and repair desktops, laptops, printers, scanners, copiers

Provide helpdesk support and resolve problems to the end users satisfaction

Telephone troubleshooting with assistance of various vendors

Communicate with Internal departments such as Network Team & Telecom Team

Install Software using Microsoft Software Center

Backup customer data (manually and/or by command prompt script)

Use of encryption & safeguarding

Join PCs to domain & workgroup

Configure printer mapping

Use of command prompt to troubleshoot and configure

Education

Ziyotek Institute, Vienna, VA

Linux System Administrator

ECPI University – Manassas VA

Bachelor of Science in Computer and Information Sciences with major in Network Security

Certifications

CompTIA Network +

CompTIA Security +

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