Service Representative Customer Care

Sheena Marie E. Galia

Road ** Pavahai, Comembo, Makati City

093******** – ****************@*****.***

Customer service representative with one year and two months experience in telephone customer service. Experience with sales, troubleshooting, tech support, and customer care. Knowledgeable with major customer service software, handling customer complaints, and maintaining a positive and friendly disposition. Hoping to use my wealth of experience to attain employment in a customer service role.

PERSONAL INFORMATION

Age: Twenty one years old

Birth Date: August 7, 1999

Gender: Female

Place of birth: Jordan, Guimaras

Hobbies: Watching vlogs, documentaries, series, online shopping

WORK HISTORY

02/2020 to current CUSTOMER SERVICE REPRESENTATIVE and promoted to TECHNICAL SUPPORT

SUTHERLAND PHILIPPINES, BGC, TAGUIG CITY

• Troubleshoot customers device network and basic troubleshooting for the manufacturer device

• Making sure that the customers concern was resolved and making sure their customer experience is fine

11/2019 TELEPERFORMANCE

MCKINLEY HILL, TAGUIG CITY

• Hotel reservations and providing details regarding with the hotel details and accommodations

10/2017 IQOR ILOILO

MEGAWORLD, MANDURRIAO, ILOILO CITY

• Describe products to the customers and accurately explained details

EDUCATION

CENTRAL STERILE SERVICE DEPARTMENT

Cornerstone International School – Quezon City

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